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Herb Chambers Ford of Westborough

Westborough, MA

4.7
934 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 934 reviews

July 15, 2021

my name is craig. I had the pleasure to work with Jay Gonzales. the whole deal took less than 2 days from when i took my test drive in a 2018 f350. I know what i wanted and we pretty much did the deal r More

by craig carpenter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Herb Chambers Ford of Westborough responded

Thanks so much, Craig! We're happy Jay made this a five-star purchase for you! We hope you love your new ride and appreciate you choosing Herb Chambers Ford of Westborough! Come back to see us again soon!

July 15, 2021

Always the greatest service. Everyone in service is just the best....bought my car there and will always let their trained mechanics take care of my car... More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Herb Chambers Ford of Westborough responded

Wow! Thanks so much, Dee! We could ask for a better review of Herb Chambers Ford of Westborough. Take care!

Jul 16, 2021 -

Dee responded

Your very welcome and deserving of it. You are the best. Will never take my car to another mechanic. Herb Chamber's mechanics know what their doing.

July 10, 2021

They did an awesome job replacing my drivers side mirror. The service was quick and reasonable in price. I highly recommend this dealer, and I will be bringing my car there for service in the future. More

by Cdemay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather in Service.
Jul 12, 2021 -

Herb Chambers Ford of Westborough responded

We are so happy to hear that you had a great time at Herb Chambers Ford of Westborough! We're proud to have earned your business.

July 06, 2021

I Worked with Jay, Jason, and Casey. Each one in turn dealt with me fairly and honestly. I was very happy with the trade-in value I received and the purchase price of my new vehicle - an F-150 Limited. C More

by F-150 Cowgirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Herb Chambers Ford of Westborough responded

We love to hear it! Thank you for leaving us your five-star review and feedback! We know Jay, Jason, and Casey will be glad to get this wonderful feedback! We hope you enjoy many great memories behind the wheel of your new F-150 Limited! - Herb Chambers Ford of Westborough

July 05, 2021

Great service not pressure took the gone to find us the right car More

by brian0125
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talea Cyrille
Jul 06, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for choosing Herb Chambers Ford of Westborough, we appreciate your positive feedback!

July 01, 2021

Great customer service! Paul was excellent to work with! Corey was, as well! Very pleased. More

by cdugrenier95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for the excellent feedback on Paul, Corey, and the Herb Chambers Ford of Westborough team. We'll see you next time!

June 30, 2021

Outstanding service! We are so grateful to Herb Chambers Ford, and especially Tony Derenthal. More

by Mary Sullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Derenthal
Jul 01, 2021 -

Herb Chambers Ford of Westborough responded

We are so happy our Herb Chambers Ford of Westborough team earned your five stars. Thanks Mary!

Jul 01, 2021 -

Mary Sullivan responded

Tony Derrenthal, who was our recent Advisor provided more than five star service as a true professional offering unusually outstanding service, care and expertise. In-spite of it being the busiest week of the year, with I am sure many other customers he had to deal with simultaneously, Tony still took the time to get back to us by phone in a responsive manner. He was also very communicative sharing what the realistic expectations would be but also how he would still strive to meet our requests in a timely manner. He asked really good questions about how we were doing on our end, restated what he heard to signal he was really listening, and was just very kind and caring through out. He was amazing. He at the same time spoke highly of his employer and colleagues when other Advisors we have had for other companies would often bash their fellow employees to try to win favor with us. This guy has integrity and is a real quality human being all the way! Bravo for Tony Derenthal! Regards, Mark J. Sullivan, Ph.D. C: 201.290.5317

June 23, 2021

My experience at Herb Chambers Ford of westborough was a 10/10. Jay Gonzalez went above and beyond to help me and my father out. Not just Jay but everyone was extremely kind and helpful at Herb Chambers For More

by M.nicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for this five-star review and rating! We're so happy to hear Jay and our team provided such awesome care to you during your visit! We hope you love your new ride and come back to see us again soon! - Herb Chambers Ford of Westborough

June 23, 2021

You made my dream come true! Great job boys! Thank you More

by Lisa G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Herb Chambers Ford of Westborough responded

You are very welcome, Lisa! Congratulations! Thanks for choosing Herb Chambers Ford of Westborough!

June 19, 2021

Jay was the best salesman you could ask for in buying a new or used car. We found him to be personable and professional throughout the process of our purchase. He was attentive and responsive to any questi More

by Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Herb Chambers Ford of Westborough responded

Mary, thank you for this incredible review! Jay will be so happy to hear your kind comments and that you referred him and the Herb Chambers Ford of Westborough team!

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