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Herb Chambers INFINITI of Westborough

Westborough, MA

4.8
1,132 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2017. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,132 reviews

May 02, 2024

very professional, appreciated the transparency, fast schedule, was a bit disappointed in the time it took longer than expected More

by robertciv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Stiwar, Adam, Max, Brian, and Rachel (in the internet department) were all very helpful in the purchase of a new Infiniti. The initial visit went smoothly as Rachel set up an appointment to meet with the More

by Glen S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Gianan, Stiwar Polanco, Rachel in BDC
May 01, 2024 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know that our team at Herb Chambers INFINITI of Westborough made your purchase a smooth & efficient experience! It's great to hear how each member contributed positively throughout the process, from setting up appointments to handling paperwork. Thanks for choosing us! Enjoy your new Infiniti!

May 01, 2024

Sami Zakhary helped me sell my wife's truck after she passed and was a great help and gave us a great price. He made a difficult situation much easier. More

by kwl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Sami was able to assist you during such a difficult time and make the process easier for you at Herb Chambers INFINITI of Westborough. Your feedback is greatly appreciated, thank you!

May 01, 2024

Very good. All my questions were answered and clarification offered if I requested. Everyone I dealt with were extremely polite respectful and professional. I h More

by donaldbaima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Herb Chambers INFINITI of Westborough responded

Donald, we're glad to know our team at Herb Chambers INFINITI of Westborough was able to assist you effectively and with patience. We appreciate your service and hope you enjoy your new car!

April 29, 2024

I recently purchased a vehicle from Sami at Herb Chambers Infiniti of Westborough and I could not be happier with the personal service Sami provided. From the moment I met him, to the test drive(s), and thro More

by jeff valentine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Herb Chambers INFINITI of Westborough responded

Jeff, we're so glad to know that Sami provided you with such a great experience at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and hope you enjoy your new vehicle!

April 28, 2024

Sami was great to work with! He was super knowledgeable and helpful with the car buying process. Felt easy and no pressure then entire time. Highly recommend him! More

by Kel10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi Kel, we're glad to know that Sami made your car-buying experience at Herb Chambers INFINITI of Westborough a breeze! We appreciate your recommendation and see you again! Enjoy your new ride!

April 27, 2024

Great service as always. ..Ferdy was very helpful and friendly.. Everyone is very professional and knowledgeable 100% recommended More

by kineticous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know that Ferdy and the team at Herb Chambers INFINITI of Westborough provided you with great service! Thanks for recommending us, we appreciate your support.

April 19, 2024

Herb Chambers Infinite of Westboro service is top notch! I’ve been going there since 2020 and they treat the customers good! Service was great and with a car wash and vacuum! Thanks guys! More

by drusack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know you've been enjoying our service since 2020! Our team at Herb Chambers INFINITI of Westborough always aims for top-notch customer care. Thank you for your continued support and enjoy that clean car feeling!

April 16, 2024

Service was easy to schedule, courtesy car was available and waiting when I arrived. I was kept informed of the progress. In a rather unusual occurrence, I wasn't quite happy with my vehicle when it was re More

by Celloguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that our team at Herb Chambers INFINITI of Westborough was able to provide you with a satisfactory service experience. We look forward to serving you again! Have a great ride!

April 16, 2024

Ferdy is very helpful . The team sent me a video of potential issues so I could be informed. Nice touch More

by Wmbcarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know you found our video update helpful! Our team and Fredy at Herb Chambers INFINITI of Westborough always aim to keep customers informed. Thanks for the positive feedback! Safe travels!

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