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Herb Chambers INFINITI of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.8
1,158 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2017. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,158 reviews

April 01, 2024

Sami was great and very knowledgeable all personal from start to finish were very good More

by Abfgriffin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi Abf Griffin! We're thrilled to hear that Sami provided you with excellent service at Herb Chambers INFINITI of Westborough! Ensuring a personalized and top-notch service from start to finish is always our priority. Your satisfaction is our ultimate goal, and we appreciate your feedback. Safe travels!

Helpful 1
March 31, 2024

Ferdy and the service team made the process seamless. I was greeted immediately and everything was explained in detail. A video explanation was sent while I waited and I enjoyed a hot drink with a snack. More

by Kgosselin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stiwar in sales and Mark in finance
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Helpful
March 29, 2024

Great experience! Sami was our salesman. He is very knowledgeable, courteous and professional. Great customer service, Sami went the extra mile to insure our satisfa More

by clemdumont
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Herb Chambers INFINITI of Westborough responded

Clemence & Michael, we're delighted to know that Sami provided such excellent service for you and we can't wait to share these kind comments with him! Enjoy your new vehicle and please don't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can assist you again in the future!

Helpful 1
March 28, 2024

Very professional service. Excellent waiting area. Work completed within the same day with out an appointment. Fran provided updates (including video clips of the issues) throu More

by Woodland_robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
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Mar 29, 2024 -

Herb Chambers INFINITI of Westborough responded

Robert, we're glad to know you had a positive experience with Fran and our team at Herb Chambers INFINITI of Westborough. It's great that the service was completed promptly. We appreciate your feedback and look forward to serving you again in the future!

Helpful
March 28, 2024

Sami and Adam were great! They made the Sales process very easy and without any pressure tactics. More

by Car.zy_Driver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Herb Chambers INFINITI of Westborough responded

We really appreciate you taking the time to leave Herb Chambers INFINITI of Westborough this awesome review, thank you!

Helpful 1
March 26, 2024

They were very professional and respectful and very conducive environment. Work was great and finished on time. More

by Abena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Herb Chambers INFINITI of Westborough responded

Abena, we're glad to know you found our team at Herb Chambers INFINITI of Westborough professional and respectful. We always aim for timely service in a comfortable environment. Thanks for the positive feedback!

Helpful
March 25, 2024

Great customer service. Fran explains everything in detail and he makes the process easy. Thank you! More

by Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
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Mar 26, 2024 -

Herb Chambers INFINITI of Westborough responded

Young, we are grateful for your review. Thank you from all of us at Herb Chambers INFINITI of Westborough!

Helpful
March 25, 2024

Sami was extremely helpful throughout the entire process and helped navigate through every step of the way. Great experience! More

by Jamin
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know Sami was able to guide you through the process at Herb Chambers INFINITI of Westborough. Thanks for sharing your great experience with us!

Helpful 1
March 22, 2024

Great customer service, the sales team,Sami in particular along with the credit manager were great. More

by Davidsprunger12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi David! Thank you for leaving us this five-star review and kind words about Sami and the credit manager from our sales team at Herb Chambers INFINITI of Westborough! We'll see you next time!

Helpful 1
March 22, 2024

Brian was my salesman and he made the process of buying the vehicle simple and quick from start to finish. I will definitely recommend him and this dealership to family, friends anyone looking to buy a veh More

by AJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stiwar
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Mar 22, 2024 -

Herb Chambers INFINITI of Westborough responded

AJ, we're delighted to know Brian made your car buying process simple and quick at Herb Chambers INFINITI of Westborough. Thanks for the recommendation! Enjoy your new vehicle.

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