Herb Chambers Kia of Burlington

Experience is always pleasant, and the employees are polite. They make sure they explain what was performed at the time of service. polite. They make sure they explain what was performed at the time of service. More

Service Dept staff was Friendly, car went to service on time of my appointment, I was pleased with waiting room, served coffee and had a television. Over all excellent time of my appointment, I was pleased with waiting room, served coffee and had a television. Over all excellent More

Just got done with a purchasing a new Kia Soul as a every day driver Nicholas the sales person we very polite and thorough and took me through the process as well as the sales manager everyone was terrific e day driver Nicholas the sales person we very polite and thorough and took me through the process as well as the sales manager everyone was terrific easy going no pressure sales tactics More

I went to Herb Chambers Kia in Burlington to drop my 2022 Kia Stinger off for it's first service. I pulled into the dealerships service entrance at 5:45pm on a Thursday to drop the car off - and as soon as I Kia Stinger off for it's first service. I pulled into the dealerships service entrance at 5:45pm on a Thursday to drop the car off - and as soon as I climbed out of the car, the person at the counter makes a gesture like "you were supposed to come at 5, what the xxxx?". I didn't know what that meant so i walked in and told him that i was just dropping off my car and not to get anything done right away. That is when the person grew a courteous bone and spoke to me as a normal human. I handed him the paperwork that said that i had a complimentary first service from Kia - he took that and all my details and checked my car in. He said he would call as soon as the car was ready. I called the dealership Saturday at 11am to check if the car was ready and it was - but no one called to tell me. So i go on to pick it up, and there i am handed a bill for 100 bucks for the oil change and multi point inspection. I had to explain to the same person who checked me in that this was a complimentary first service - which is when he and the person at the billing section talked and amended the paperwork and i went my way. So to sum it all up, the person at the counter was rude to me before I walked in, not attentive enough to ensure all the paperwork was in order and then negligent to not call me when the car was ready. my expectations weren't sky high or anything - but even normal was a reach here. So i would definitely think twice before going back there. More

My Niro was having some issues and Cesar was incredibly accommodating. Between getting my car in right away for inspection/fix, and the general customer service - I highly recommend this dealership. accommodating. Between getting my car in right away for inspection/fix, and the general customer service - I highly recommend this dealership. More

Jim Parker from Herb Chambers Kia was excellent in helping my wife and I purchase our new Kia. He was professional, kind and courteous. From the sales manager on down their team were great. helping my wife and I purchase our new Kia. He was professional, kind and courteous. From the sales manager on down their team were great. More

Purchasing my 2023 Kia Sportage X-Pro from Herb Chambers Kia was a breeze, the salesman Jim Parker was courteous, knowledgeable, efficient & friendly and I couldn't be happier with both the experience and t Kia was a breeze, the salesman Jim Parker was courteous, knowledgeable, efficient & friendly and I couldn't be happier with both the experience and the vehicle, definitely a win-win for me. I will not hesitate to go back for my cars service & future purchases... More

Accommodating, Easy to access by phone, quick working, covered all bases, kept vehicle safe, and quick checkout. covered all bases, kept vehicle safe, and quick checkout. More

Everyone is friendly, knowledgeable and effective! Today's visit was for service, and as usual, we were greeted and treated very nicely, and the car was finished quickly! Today's visit was for servi Today's visit was for service, and as usual, we were greeted and treated very nicely, and the car was finished quickly! Today's visit was for service, but let me add that my daughter is on her second lease, and I am on my second lease as well, because we like the way we are treated so much! More

No words to describe this dealer! ! One of the most best experience when you are looking for your new family member(car). I was “just looking” but pum, I find the car that fits with my ! One of the most best experience when you are looking for your new family member(car). I was “just looking” but pum, I find the car that fits with my criteria. The service was sastified they answer all my question. I’m new into the car buying. Nicholas Lazenka was so patient and help me with every detail. He’s a very professional guy. He’s dedicated on what he do!! If you are buying a car don’t think twice. More