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Herb Chambers Kia of Burlington

Burlington, MA

4.7
713 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 713 reviews

March 15, 2022

Great service. ..from initial phone call to set up appointment and services rendered by technicians. Would definitely recommend this dealership. Thanks More

by Yogga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Montealegr
Mar 16, 2022 -

Herb Chambers Kia of Burlington responded

It makes our day to hear that we've earned your business and five-star rating! Thank you for leaving Herb Chambers Kia of Burlington your feedback!

Mar 17, 2022 -

Yogga responded

Dealership and all employees I came in contact with friendly and helpful. Very satisfied with the work on my car,

March 01, 2022

Tom and the entire staff at Herb Chambers Kia in Burlington we’re beyond amazing! They made the entire process of buying our new car go so smoothly. I would recommend them to anyone and everyone!!!! More

by collinskimmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Spizuocco
Mar 03, 2022 -

Herb Chambers Kia of Burlington responded

It's great that Tom could help make the experience great! Thank you, Collin! - Herb Chambers Kia of Burlington

March 01, 2022

From my many years of buying and repairing cars here, I’ve got to say the overall experience is very good. During the pandemic there were rough spots in car repair service and employee customer relations More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Herb Chambers Kia of Burlington responded

We appreciate you leaving us your honest review, Mark! Thank you for coming to Herb Chambers Kia of Burlington!

February 26, 2022

Great people, patient and informative. They go out of their way to assist. My second car from them and will continue to be a customer. More

by Karin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurel and Mike, Carlos Fonseca, Tom Spizuocco
Mar 01, 2022 -

Herb Chambers Kia of Burlington responded

We love to see reviews like yours, Karin! Thank you for being a loyal Herb Chambers Kia of Burlington customer!

February 26, 2022

No problems. Staff great. Car ready on time. Easy to make an appointment. Better than other brand dealer I use. More

by Cgcentola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your five-star rating! - Herb Chambers Kia of Burlington

February 25, 2022

Worst experience buying a car and the manager thinks he is hot shït but he's a wanna be cop More

by Myhuevosurchin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ramon Amill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Herb Chambers Kia of Burlington responded

We'd like to understand what happened to cause the poor rating. Please reach out to me at your earliest convenience to discuss the situation in more detail. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

February 24, 2022

I left my vehicle for service in the morning very friendly service department kept me informed and notified me of any other issues picked up vehicle clean looking and operating great! More

by Craposo2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for sharing this wonderful feedback about your recent experience with the Herb Chambers Kia of Burlington team! We appreciate your support and hope we have the opportunity to serve you again in the future!

Mar 03, 2023 -

Craposo2 responded

Great job great service great staff

February 22, 2022

Timely, nice service. People are friendly service department was knowledgeable and had my car ready and clean. More

by Aamr1370
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the wonderful feedback about your recent visit here at Herb Chambers Kia of Burlington! We hope to see you again next time!

February 22, 2022

The service department was very helpful specifically Michael. I always have a great experience at this dealership. Thank you for your great customer service. More

by JuneBonilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 23, 2022 -

Herb Chambers Kia of Burlington responded

You've made our day! Thank you for rating Michael and our service team five stars, June! We'll see you next time! - Herb Chambers Kia of Burlington

February 21, 2022

My salesman John Francis at Kia Herb Chambers in Burlington Ma is the best! 👍 This is my third Kia Soul he has been there for me for everyone! Very professional explains everything, and always answ More

by d.l.bolduc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your review, and for visiting our team at Herb Chambers Kia of Burlington! We're happy that John was able to get you into a new Kia Soul. We appreciate your business and loyalty to our brand!

Feb 23, 2022 -

d.l.bolduc responded

I love my new Kia Soul, and pleased with Herb Chambers customer service! I will spread the word, and will

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