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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
802 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 802 reviews

March 02, 2025

My trusted go to dealership for everything. Service is always great, fast and efficient! Michael Montealegre-Pineros was super helpful and explained everything. More

by maryrose212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montealegre-Pineros
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Mar 03, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that Michael and the team at Herb Chambers Kia of Burlington provided you with efficient and helpful service. Thank you for trusting us as your go-to dealership!

February 28, 2025

Great fast inform service! Micheal let me know everything that was going on and when it should be ready. More

by youecm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 01, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that you received great and fast service at Herb Chambers Kia of Burlington! It's wonderful to know Micheal kept you informed throughout the process. Thank you for sharing your experience with us!

February 21, 2025

Great experience. No pushy sales tactics or shady extras on price breakdown. Straight forward and excellent customer service. We personally worked with Omar Shakeel wh More

by jcfelipe2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Shakeel
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Feb 24, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for sharing your experience with us at Herb Chambers Kia of Burlington! We're delighted to hear that Omar provided excellent service and made this your smoothest vehicle purchase yet. We appreciate the kind words and look forward to assisting you again in the future!

February 16, 2025

Service is a 10, Cesar always takes care of me when I bring my jeep in he great and the team is also great thanks More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Herb Chambers Kia of Burlington responded

Kat, we're delighted to hear that Cesar and the team at Herb Chambers Kia of Burlington have been taking great care of you! Thanks for sharing your experience with us.

February 09, 2025

Well very busy Cesar was very helpful in getting my car fixed in only a few days. More

by Greg
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Herb Chambers Kia of Burlington responded

We're so glad Cesar could assist you, Greg! Thanks for choosing Herb Chambers Kia of Burlington and please don't hesitate to reach out if we can be of service again in the future!

February 06, 2025

I found myself in a heated argument over a Previous four wheel alignment. It ruined my entire day. More

by flunkywill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Barreto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Herb Chambers Kia of Burlington responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

February 02, 2025

I worked with John F and he was very responsive and helpful to me. He asked me questions to help narrow it down to what I might be interested in & then made recommendations to test drive vehicles. More

by Dmlegro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that John F provided responsive and helpful service at Herb Chambers Kia of Burlington. It's great to know he guided you through the process with thoughtful recommendations. Enjoy your test drives!

January 29, 2025

Excellent work and great customer service no waiting period is too short easy to communicate More

by msofe me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jan 29, 2025 -

Herb Chambers Kia of Burlington responded

Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers Kia of Burlington

January 22, 2025

Terrible mechanic service: They replaced my left strut, and just two months later, I found the three nuts on top were not even tightened. To make matters worse, when I needed emergency assistance, they re More

by taehyung13
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Herb Chambers Kia of Burlington responded

Hello - thank you for taking the time to speak with our Service Manager earlier this week. I understand that you'll be bringing in your vehicle tomorrow and we look forward to resolving these concerns to your satisfaction. If you need further assistance in the meantime, please feel free to contact me directly at your earliest convenience. Respectfully, Gerry Salois - General Manager - gsalois@herbchambers.com

January 19, 2025

John provided excellent service. He was knowledgeable, patient, and showed attention to detail. We had a great experience. More

by Sarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Herb Chambers Kia of Burlington responded

Hi Sarah, we're delighted to hear that John provided you with excellent service at Herb Chambers Kia of Burlington. We hope to see you next time! Enjoy your new ride!

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