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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.7
713 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 713 reviews

February 01, 2024

Julian Aguirre kudos to you for your help with our car! phenomenal job and service!!!! Couldn’t have done it without your outstanding help! Highly recommend Julian and his incredible team! Julian made this More

by asigal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rochelle and Matthew
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Feb 01, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad to know that Julian and our team at Herb Chambers Kia of Burlington were able to provide you with such a positive experience! We strive for excellence in service, and it's wonderful knowing we hit the mark. Enjoy your new car!

Helpful
January 26, 2024

Vladimir was very easy to work with, no pressure or hassles. It was a pleasant buying experience More

by jgrealey2969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valdimir
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Jan 26, 2024 -

Herb Chambers Kia of Burlington responded

We really appreciate you taking the time to leave Herb Chambers Kia of Burlington this awesome review, thank you!

Helpful
January 24, 2024

I was very happy with the overall experience. My salesman John was very knowledgeable and personable I would definetley recommend this dealership More

by Cunningham333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Herb Chambers Kia of Burlington responded

Hi Cunningham! It's great to know that John provided you with a top-notch experience at Herb Chambers Kia of Burlington. We appreciate your recommendation and look forward to serving you again in the future!

Helpful
January 20, 2024

Herb Chambers KIA of Burlington is the ONLY place I go to have my 2022 Sportage servived! They are friendly, informative, caring and above all TRUSTWORTHY! The Sales Department is awesome as well! No hidden More

by GerardDeViller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Herb Chambers Kia of Burlington responded

Gerard, we're delighted to know that you've had such positive experiences with our team at Herb Chambers Kia of Burlington. We truly appreciate your loyalty and trust in us over the years! We look forward to earning your business for years to come!

Helpful
January 18, 2024

Diego and Caesar provided exceptional customer service. I came in because of an issue with a tire and they had me back out on the road in an hour. A really go above and beyond for Kia owners. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Herb Chambers Kia of Burlington responded

Hi Melissa! We're glad to know that Diego and Caesar were able to assist you quickly at Herb Chambers Kia of Burlington. We always aim for exceptional service! Safe travels on the road ahead!

Helpful
January 16, 2024

Service desk staff not warm or welcoming. Annoyed that I didn’t have VIN or mileage off the top of my head. The closest Kia service so I feel like I have to go there. The tone is more “ an More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Jan 19, 2024 -

Herb Chambers Kia of Burlington responded

Amy, I'm sorry to learn that your recent experience with our service desk staff didn't meet your expectations. We aim for a friendly and helpful environment, so it's disappointing to read something like this. We value feedback from our guests because it’s important to know what areas need the most focus. If you'd like to discuss, or have any other concerns, please reach out to me directly. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

Helpful
January 14, 2024

Their service department is excellent very prompt and fair. they never try to add extra repairs i do nit nees More

by annrusse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Francis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Jan 16, 2024 -

Herb Chambers Kia of Burlington responded

Hi Annrusse! We're glad to know you had a positive experience with our service department at Herb Chambers Kia of Burlington. We always aim for prompt and fair services without unnecessary extras. Drive safely!

Helpful
January 13, 2024

Wali time was minimal less than one hour Service manager was very professional and courteous Very good experience More

by Gsacco
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know your visit was efficient and professional at Herb Chambers Kia of Burlington. Thanks for sharing about your positive experience with our service manager!

Helpful
January 10, 2024

Low stress sales and Nick knew his stuff. He worked with me and my wife to find an SUV I both fit and worked for us. Definitely worth the trip for us. Shouldn’t hesitate to look here for your More

by cgauthier142
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Lazenka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to know that Nick and our team at Herb Chambers Kia of Burlington were able to assist you in finding the perfect SUV. Your feedback is greatly appreciated, and we look forward to seeing you again for your next ride!

Helpful
January 06, 2024

Cesar helped me throughout my whole car service experience and he was excellent, very kind and helpful ☺️ More

by Tamarjlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Herb Chambers Kia of Burlington responded

Hi Tamar! It's great to know that Cesar was able to provide you with such a positive experience at Herb Chambers Kia of Burlington. We appreciate your kind words and look forward to assisting you again in the future!

Helpful
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