Herb Chambers Kia of Burlington

I came in today for an oil change and I also came in for the third time to resolve a seat belt issue that causes a caution light to appear on the dash panel. Diego and Cesar were very thorough in explai the third time to resolve a seat belt issue that causes a caution light to appear on the dash panel. Diego and Cesar were very thorough in explaining that a fourth attempt to fix the seat belt will be made after they order another part. I was at the dealership today for over 4 hours. Despite the long wait, all of the personnel were very polite and courteous. Cesar waved the cost of the oil change to make up for the four hour waiting period and that was much appreciated. More

Great customer service, very professional no hassle specially to Ramon Amill and Michael Huang. They are very knowledgeable and was able to answer our questions. specially to Ramon Amill and Michael Huang. They are very knowledgeable and was able to answer our questions. More

Service at Herb Chambers Kia is top notch. It all starts with Jennifer. She is professional, helpful, and always friendly. Staff keeps you fully informed of your car status. with Jennifer. She is professional, helpful, and always friendly. Staff keeps you fully informed of your car status. More

The sales & leasing Consultants were very patients and knowledgeable. They were very helpful helping me find the right car for my needs. I never felt rushed and answered all my questions politely. I a knowledgeable. They were very helpful helping me find the right car for my needs. I never felt rushed and answered all my questions politely. I actually walked out with the purchase of a Kia Seltos. Thank you More

Incredible customer service — you get the feeling they really care about you as a person. Car service is always affordable and I never have to second guess whether or not I took it to the right people. Th really care about you as a person. Car service is always affordable and I never have to second guess whether or not I took it to the right people. They always get it right! More

Excellent service, John was great, super responsive and great follow through. Quick and easy process. great follow through. Quick and easy process. More

Very low key, relaxed people, small dealership that felt comfortable. Ramon showed me what was available, which wasn’t much in this pandemic environment, but helped me get something I wanted that was coming comfortable. Ramon showed me what was available, which wasn’t much in this pandemic environment, but helped me get something I wanted that was coming in soon. Stuart The financing manager was incredibly respectful, calm and clear, it was honestly a pleasure to work with him. More

My experience last Saturday at Herb Chambers Kia was great a lady named Jennifer help me at the service desk she was very courteous and patient with me she got my car in as soon as possible for my oil c great a lady named Jennifer help me at the service desk she was very courteous and patient with me she got my car in as soon as possible for my oil change and they even washed my car and they were professional attentive my car is running good now thank you very much More

Good aspects: 1. Positive purchase experience: Good aspects: 1. Positive purchase experience: knowledgeable staff, minimal time wasted. 2. Responsive Service Dept- easy to book appointment. Dis Good aspects: 1. Positive purchase experience: knowledgeable staff, minimal time wasted. 2. Responsive Service Dept- easy to book appointment. Disappointing aspects: 1. "Market Adjustment" used to inflate car price 15%above MSRP. 2. Excessive labor cost on service: appears to be more than $450/hr 3. I was charged for environmental disposal when it appears that only cardboard was discarded. More

Great staff. Friendly and helpful. They obviously liked their jobs. I will tell peeps, Go! their jobs. I will tell peeps, Go! More