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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.7
326 Reviews
Call Service Center (781) 202-3456

326 Reviews of Herb Chambers Kia of Burlington - Service Center

Sort by
January 16, 2024

Service desk staff not warm or welcoming. Annoyed that I didn’t have VIN or mileage off the top of my head. The closest Kia service so I feel like I have to go there. The tone is more “ an More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Report | Print
Jan 19, 2024 -

Herb Chambers Kia of Burlington responded

Amy, I'm sorry to learn that your recent experience with our service desk staff didn't meet your expectations. We aim for a friendly and helpful environment, so it's disappointing to read something like this. We value feedback from our guests because it’s important to know what areas need the most focus. If you'd like to discuss, or have any other concerns, please reach out to me directly. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

Helpful
January 14, 2024

Their service department is excellent very prompt and fair. they never try to add extra repairs i do nit nees More

by annrusse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Francis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Jan 16, 2024 -

Herb Chambers Kia of Burlington responded

Hi Annrusse! We're glad to know you had a positive experience with our service department at Herb Chambers Kia of Burlington. We always aim for prompt and fair services without unnecessary extras. Drive safely!

Helpful
January 13, 2024

Wali time was minimal less than one hour Service manager was very professional and courteous Very good experience More

by Gsacco
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know your visit was efficient and professional at Herb Chambers Kia of Burlington. Thanks for sharing about your positive experience with our service manager!

Helpful
January 06, 2024

Cesar helped me throughout my whole car service experience and he was excellent, very kind and helpful ☺️ More

by Tamarjlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Herb Chambers Kia of Burlington responded

Hi Tamar! It's great to know that Cesar was able to provide you with such a positive experience at Herb Chambers Kia of Burlington. We appreciate your kind words and look forward to assisting you again in the future!

Helpful
December 23, 2023

Stopped in for my first check up and the team at Kia Burlington was awesome More

by Kittansett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Herb Chambers Kia of Burlington responded

Hi Kittansett! Thank you for this amazing review! That's fantastic to hear! We're so glad you had a positive experience at Herb Chambers Kia of Burlington for your first check-up. It's always great when a team goes above and beyond to make customers feel satisfied. Have a great day!

Helpful
December 23, 2023

Very nice dealer, quick service, even washed and vacuumed my car. Service department was very pleasant and helpful. More

by job378
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know you had a positive experience with our service department at Herb Chambers Kia of Burlington. We always aim for quick and thorough service, including that extra touch of cleaning your car! Safe travels!

Helpful
December 21, 2023

Took long time than they said. When I asked them, they said work is still going whatever the time harshly More

by Tej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. Your feedback is appreciated and will be discussed with our team so we can ensure our customers are receiving the five-star service they deserve. We truly apologize for this experience and hope you will give us a chance to provide you with a positive experience in the future. Please don't hesitate to contact me directly. Sincerely, Senee O'Connell - General Manager - soconnell@herbchambers.com

Helpful
December 20, 2023

Great and speedy service. Staff was extremely helpful in resolving my issue. I will now only go to Herb Chambers Kia. More

by Sarabelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Herb Chambers Kia of Burlington responded

Hey Sarabelle! We're glad to know our team at Herb Chambers Kia of Burlington was able to provide you with speedy and helpful service. Thanks for choosing us as your go-to place!

Helpful
December 17, 2023

I have been welcomed and friendly served when waiting in a warm and nice customers room. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Herb Chambers Kia of Burlington responded

Hey Bob, thank you for the 5-star rating! We're delighted you felt welcomed and received friendly service in our warm and nice customer room. We look forward to serving you again!- The Herb Chambers Kia of Burlington Team

Helpful
December 15, 2023

It was a great experience. He took my car right in, explained what it needed in easy to understand words and quoted exactly what it would cost. Overall I would recommend to any More

by cincass39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Herb Chambers Kia of Burlington responded

Hi Cincass! We're glad to know you had a great experience at Herb Chambers Kia of Burlington! It's important for us that our customers understand what their car needs and the associated costs. Thanks for recommending us, we appreciate it!

Helpful
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