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Herb Chambers Lexus of Hingham

Hingham, MA

Overview
Employees
Reviews
Vehicles
4.9
2,309 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,309 reviews

August 14, 2023

I appreciate the advice and feedback from the knowledgeable reps like Kevin. The car wash feature after a service is also great . More

by suzime
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We are thrilled to hear that you had such a successful experience working with Kevin. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Hingham!

Helpful
August 14, 2023

I have been going to Lexus of Hingham for 6 years now and have always had a positive experience, everyone is friendly and helpful, especially Tom McCafferty who has been my regular service consultant. I cont More

by Ld22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Herb Chambers Lexus of Hingham responded

We're so pleased to know that you've had consistently positive experiences with Tom and our team at Herb Chambers Lexus of Hingham. Your loyalty and trust in our service is greatly appreciated! Safe travels on your journeys to see us - we look forward to many more years together!

Helpful
August 14, 2023

Lexus of Hingham is the best Lexus dealership very unique and positive I feel very comfortable buying a car from here the staff are very friendly and always willing to help you and they go above and beyond T More

by haris101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had such a positive experience at Herb Chambers Lexus of Hingham! Our team always aims to go above and beyond for our customers. Thanks for choosing us, we appreciate your support!

Helpful
August 12, 2023

The technician at Herb Chambers Hingham look like they not attempt to to improve there work. Wait wait and wait from the manufacture. No creation. Feeling not excited at all once working or communicate wi More

by Long Le
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jano Letif
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy 5*
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

Long, I'm sorry to read about your experience. We strive for excellence and it's disappointing to learn that we didn't meet those expectations during your visit. Your feedback is important as it helps us improve our service quality, so if you are open to sharing more details with me, I invite you to please reach out at your earliest convenience. I want to ensure you receive proper assistance moving forward. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Aug 14, 2023 -

Long Le responded

I have completely understood that the new model 2023 which is still waiting from the manufacturer direction. However the panel fell off. Your guys atemped one time. The felt off again after 1 week. Then try one more time. I believe this time the panel would stay longer. However, the quality of finish 2.5/5. Why? Because still has a gap I still able to see it. If your guy need more time. Let me know at the beginning. I will be more happy to let you guy keep my Dad's car out there for the whole week and return in better condition.

Helpful
August 12, 2023

Joe Dinger was a pleasure to deal with- he was honest and knowledgeable. He helped the deal move smoothly and efficiently- I like that! More

by Lpell5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Dinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Joe made your experience at Herb Chambers Lexus of Hingham a smooth and efficient one. We appreciate the positive feedback!

Helpful
August 12, 2023

Battery replaced. Cover to battery off. Asked 2x to have reinstalled. Was not done. No attention to details. More

by jandl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Telisa
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We apologize for the oversight regarding your battery cover. We appreciate you bringing this to our attention and would like to make sure that this issue is resolved. Please reach out to me at your convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Helpful
August 12, 2023

Cordial employees, My service consultant knowledgeable about my service issue. He explained my issue clearly and the repair required. More

by Mrelm590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know our team at Herb Chambers Lexus of Hingham was able to provide you with a clear explanation and solution for your service issue. Thanks for the positive review!

Helpful
August 11, 2023

Tom McCafferty, my Service Advisor, is by far the best in every way. He has been assisting me with my car needs for years. I wouldn’t deal with anyone else. More

by Charlene Callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

Charlene, it's great to know that Tom has been consistently providing you with top-notch service at Herb Chambers Lexus of Hingham. We appreciate your loyalty and look forward to assisting you for many more years!

Helpful
August 11, 2023

Every time I go in for service I’m greeted with a smile and more importantly I’m greeted promptly! My service rep, Tom, is fantastic. The dealership is spotless- the coffee is hot and there’s always trea More

by xxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
August 11, 2023

I know the dealer is always more money. Eric did an outstanding job in a difficult sttuation! I felt like he cared about my experience. True great experience! More

by Tharing102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to know that Eric was able to provide you with a great experience at Herb Chambers Lexus of Hingham. We always strive for excellence, and it's wonderful when our customers feel the same way!

Helpful
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