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Herb Chambers Lexus of Hingham

Hingham, MA

Overview
Employees
Reviews
Vehicles
4.9
2,736 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,736 reviews

June 14, 2023

Very efficient and accommodating. Far superior to prior experience with Lexus of Watertown. All staff members quick to acknowledge customer and address needs. More

by smjplymouth
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Herb Chambers Lexus of Hingham responded

We're so glad to hear that our team provided professional service! At Herb Chambers Lexus of Hingham, we strive to exceed expectations and ensure a positive experience for every customer. Thank you for choosing us, and we look forward to assisting you again in the future!

June 14, 2023

Excellent communication: what work they will do, what it will cost, and then what they did. Great attention to every detail. More

by fjgaul1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate your business and hope to see you again at Herb Chambers Lexus of Hingham!

June 14, 2023

Excellent! !!!! I would like you to go back to washing the cars. All other dealers are doing this. It is embarrassing that Lexus does not do this. Only done w More

by jpraino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your five-star review! However, we apologize for any inconvenience caused by the lack of car wash services. We strive to provide top-notch service and will take your feedback into consideration. If there is anything else you would lie to share, please do not hesitate to reach out directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

June 13, 2023

Thomas is friendly and efficient. A good communicator and very easy to work with. I would highly recommend him as he made the service experience go very well. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Chan
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Jun 13, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for this 5-star review of Thomas and Herb Chambers Lexus of Hingham!

June 12, 2023

The experience was excellent, All the sales very helpful with the details and all questions. More

by annietmak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sarkis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you so much for your wonderful review, Annie! Our team is always happy to help you out!

June 12, 2023

The experience was excellent, all the Sales people were very helpful with all the details and questions we had during our visit More

by jmdelaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adel Nasser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sarkis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vitor Duarte
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Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate the kind words and hope to see you again at Herb Chambers Lexus of Hingham. Safe travels!

June 12, 2023

Excessive pricing compared with other Lexus service center. Additional charge assess to alignment on 4 tires purchased from Lexus. This is in addition to labor charge for installation of the tires. Unr More

by Guercie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Chan
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Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your feedback. We aim to provide fair pricing and value for our services, so I'm sorry to hear that we've left the wrong impression. If there's anything we can do to improve your experience or if you would like to discuss this further, please don't hesitate to contact us and we will be happy to assist you. Best, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

June 12, 2023

Excellent service, very timely, friendly service representative, car was very clean, all questions answered. I was very pleased More

by Sallyacunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
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Jun 12, 2023 -

Herb Chambers Lexus of Hingham responded

We're thrilled to receive your five-star review, Sally! At Herb Chambers Lexus of Hingham, we are dedicated to providing timely and friendly service with all questions answered. We're delighted to hear that you were pleased with the excellent service and the cleanliness of your car. Thank you for trusting us with your vehicle's care!

June 12, 2023

I was checked in by Scott who was in great guy,very friendly and courteous, then I met Kevin who was also friendly, professional and very helpful, in my opinion those two guys are truly an asset to Her More

by Bill D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Kevin Chan
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Jun 13, 2023 -

Herb Chambers Lexus of Hingham responded

Bill, we're so glad to see your positive review of your experience with Scott and Kevin at Herb Chambers Lexus of Hingham! Thank you for supporting us and for sharing your feedback. We hope to work with you again down the road!

June 12, 2023

good service group-Lexus Enform does not work well however. Very frustrating. Lexus Enform runs 3G while new iphones run 5G to start. The app itself is not intuitive and clumsy. This is my 4th Lexus! More

by john_focused7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Seekins, Kevin Chan
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Jun 13, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your honest feedback and loyalty to the Lexus brand and we thank you for commending our service team here at Herb Chambers Lexus of Hingham. It's disappointing to hear that you are frustrated with the Enform's performance, however, as we want our customers to feel completely satisfied with our products. I would be glad to speak with you about this further to see what I can do to help, so please feel free to reach out. Thanks again, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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