Herb Chambers Lexus of Sharon

Friendly staff, excellent experience all around. I am very happy with my recent service appointment. I am very happy with my recent service appointment. More

Dependable and pleasant. Always follow up with the customer. Ronni is very good. Thank you Always follow up with the customer. Ronni is very good. Thank you More

Our experience for the last 15 years at least with Mark and Chambers has always beeen 5 star. and Chambers has always beeen 5 star. More

This place is great,won't go anywhere else. The workers are friendly and get job done in timely manner. The workers are friendly and get job done in timely manner. More

The staff is always warm and welcoming. They are efficient and ran on time. The waiting area is clean and it is nice to enjoy a latte and muffin while you wait. I gave it 4 stars because pr They are efficient and ran on time. The waiting area is clean and it is nice to enjoy a latte and muffin while you wait. I gave it 4 stars because pricing at dealerships is always higher so expect to pay a bit more. While saying that the parts and service are high quality. More

Great service and very professional assessment of the work needed. Ryan has been extremely helpful as always. work needed. Ryan has been extremely helpful as always. More

I found that the manager Sam Prusak was personable and driven to find positive solutions. He was very helpful in completing my sales transaction in a very positive manner. The sales consultant, Nick Pache driven to find positive solutions. He was very helpful in completing my sales transaction in a very positive manner. The sales consultant, Nick Pacheco provided extremely helpful information about the technical aspect of my new Lexus 350 Premium. I had many questions about how various and complex features of the car worked. He answered all of my questions with great knowledge. Richard Keevers, financial manager was also very personable and was helpful in arranging my lease in a very timely manner. Other folks who work at the dealership were personable. Steve C. Imber, Ph. D More

Great service from start to finish will recommend to friends and family they have the best customer experience friends and family they have the best customer experience More

The service was over promised under delivered, it was promised to be 90 minutes job turned into almost 3 hours wait. What is the point of making appointment when you are treated as a walk in! This was a promised to be 90 minutes job turned into almost 3 hours wait. What is the point of making appointment when you are treated as a walk in! This was a simple job of oil change and tire rotation, the rest was inspect this or that, how could it taken 3 hours long! No one came to tell me what's going on, and no apology afterward! The waiting room amenities were so poor. No sandwiches/wraps/salad during lunch hours like in the past. The only lunch you would see was the workers having their lunches seating right next to you! The garage attendant attitude was horrible, I asked him to spray some water to a paper towel that I was holding so I can clean the entry of my SUV myself, his response was the spraying bottles were all empty and did nothing else. His demeanor was like this is not my job to help! This is so not feeling LEXUS! The old saying when you bought your car there, the dealer would treat you better for services, absolutely not true anymore! As a result of the long wait time, I had to contend with 128, rt3 and 495 traffic going home. this is totally unnecessary! I will look for other places to service my Lexus and for future purchases. It's obvious to me that the dealership is cutting costs, willing to sacrificing quality and services to maximizing it's profits, I would discount all the previous excellent ratings because this is not the same dealership I knew before! BTW, I first attempted this survey on my phone, when it got to almost the end, something popped up and basically reset the whole review. It's almost like the system is rejecting bad reviews on the phone. I am writing this on my Mac instead. More

As always, courteous, efficient, top quality service at HerbChambers Lexus Lexus of Sharon. Done on time. HerbChambers Lexus Lexus of Sharon. Done on time. More