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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,785 Reviews

2,785 Reviews of Herb Chambers Lexus of Sharon - Service Center

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February 03, 2022

I always respected Herb Chambers and worked for him for over 15 years and bought 3 RX”s over the years” I even worked on his own personal cars like his Rolls Royce”s. I was told that I missed out on my wa More

by vamichelangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo
Feb 07, 2022 -

Herb Chambers Lexus of Sharon responded

I apologize for the issues you have encountered regarding your warranty. We want the most for our guests, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to help straighten this up. If you are willing to discuss this further, please feel free to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

February 03, 2022

Lexus has been servicing my vehicle for many years..the service department is second to none, especially Mark Forcucci who handles my vehicle upon check in! The garage guys are always pleasant and profess More

by Pamdicenso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Graf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo , Don Xu
Feb 04, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Pam! We are so glad to hear that you had such a successful service experience working with Mark and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

February 02, 2022

Very helpful and cooperative. Service department quick to assist with our needs. Friendly and communicative. More

by Sharon family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for your confidence in our service team! We appreciate your business and we hope to welcome you back to Herb Chambers Lexus of Sharon in the future. Drive safely!

February 02, 2022

Ronni has always been very helpful. Excellent communication skills and always follows up on any questions I may have. I really enjoy having her as my service advisor. More

by Dontrish93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Herb Chambers Lexus of Sharon responded

We're thrilled that Ronni was able to assist you so well! She will be really happy to hear how much your enjoyed working with her. Thanks for choosing Herb Chambers Lexus of Sharon and we look forward to seeing you again!

February 02, 2022

Jackson was great. Explained everything in detail and asked if I had any questions. Great services More

by Mkwhitley63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson
February 01, 2022

I was told my car be ready in 1 h 15 minutes and it took them 40 minutes to finish the job and it was great. They were very nice and they did a good job. More

by Michaelle.senatus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Herb Chambers Lexus of Sharon responded

Michaelle, thank you for the great review! We are so glad to hear that you had such a successful and efficient service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

February 01, 2022

I have been a customer of Herb Chambers Lexus for 20+years. Their service level ihas always been the best. I have dealt with Roni Travers for years and have enjoyed her professionalism and high level More

by Pferreira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Pferreira responded

Great job. Thank you.

Feb 02, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that you had such a seamless service experience working with Roni and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

January 28, 2022

One of the best dealers to buy from and the maintenance service is just as great! More

by Deedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew A
Jan 28, 2022 -

Herb Chambers Lexus of Sharon responded

This review made our day, Deedo! Thank you for the excellent feedback - your confidence in our team means a lot to us. Take care, and see you next time! - the Herb Chambers Lexus of Sharon staff

January 28, 2022

Great service, but lousy recordkeeping, the have changed the plugs twice now because they don’t keep good records and didn’t show the last change. More

by dphfhvn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson
Feb 18, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the complimentary note on your experience with our service team. I do apologize that there was some confusion in regards to the plugs you were referring to. Feel free to give me a call at 781-806-6037 to discuss further. Johnny Dang – General Manager - Herb Chambers Lexus of Sharon

January 28, 2022

Toni Travers always puts the customer first and is very thorough in the service process. I always feel confident that my car is in good hands. More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Herb Chambers Lexus of Sharon responded

Hi Aaron - Thank you for your confidence in Toni and our team! We are grateful for your business and we look forward to the next opportunity to welcome you to Herb Chambers Lexus of Sharon. Drive safely!

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