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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,577 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,577 reviews

February 09, 2022

This is nice place to bring my car I recommend it to my friends people are friendly and really nice and I don’t have to wait for long time More

by Carinabran141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Irvine
Feb 09, 2022 -

Herb Chambers Toyota of Auburn responded

We're happy to hear the Herb Chambers Toyota of Auburn team could make this a five-star experience for you! Thank you for having continued confidence in us!

February 09, 2022

Good Service!Good Saleman!Good Service!Good Good Service! Good Saleman! Good Service! Good Saleman! Good Service! Good Saleman! Good Service! Good Saleman! More

by Quang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vu Nguyen, Vinh Pham
Feb 10, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the positive review - it is much appreciated by all of us here at Herb Chambers Toyota of Auburn!

February 08, 2022

I had a great experience,Melissa was very helpful with my purchase .Courteous and very respectful to my needs . Thanks, Evelyn More

by Marco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Licea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ferraro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Marco responded

Thank you Melissa

Feb 09, 2022 -

Herb Chambers Toyota of Auburn responded

Hi Evelyn and Marco, thank you for sharing your review with our team! Melissa is a huge asset to our sales staff, and we're happy you had the opportunity of working with her!

February 08, 2022

Excellent and very knowledgeable representative he knows what needs to be done and how to save money and time More

by vtmerk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin , Tomi Tsitsos
Feb 09, 2022 -

Herb Chambers Toyota of Auburn responded

We're happy to hear the Herb Chambers Toyota of Auburn team took such great care of you! Thank you for leaving us your five-star review!

February 08, 2022

This review is late, but I felt compelled to provide one from late October when I went with my wife to purchase a vehicle (note that I had previously bought a Highlander there many years ago and had a great More

by tarantinotodd
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn't capture name
Feb 22, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share your experience. I'm sorry to hear that our team didn't earn your business, and you decided to shop elsewhere. We appreciate any customer feedback, and if you're willing, I would like the opportunity to discuss this further. Feel free to send me an email at your earliest convenience. Thanks, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

February 03, 2022

Martin and everyone there was so awesome, I will be going back for any repairs needed!!! More

by Sunnymel109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin
Feb 04, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share your review! We look forward to seeing you next time at Herb Chambers Toyota of Auburn!

February 03, 2022

Efficient & friendly!! Great communicating any possible costs that could be my responsibility with my lease. I had a unexpected rodent issue with my new rav 4. Martin was great with communicating what nee More

by RACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin
Feb 04, 2022 -

Herb Chambers Toyota of Auburn responded

Hi Rach, thank you for sharing your 5-star experience! We're so happy to hear that Martin helped you find a new Rav 4! We look forward to seeing you again!

February 03, 2022

Alyssa was very helpful and friendly. Service was done in a timely manner. She advised on changing the differential fluids in my truck and explained why. The pricing was what I expected. She is very professi More

by Kwarulas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your experience working with Alyssa at Herb Chambers Toyota of Auburn! We look forward to passing along your kind comments!

February 03, 2022

WHY did we go back? First experience with Herb Chambers WHY did we go back? First experience with Herb Chambers Nissan in Auburn MA was a disaster. Ended up purchasing the same car from another dealer w More

by hygiene4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Eldean, Jilian Fuller
Feb 03, 2022 -

hygiene4 responded

Who is the regional sales manager for Herb Chamers Auburn and his contact information?

Feb 18, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for reaching out. I'm sorry to hear about this experience and would like the opportunity to get some more details from you so I can make sure I'm addressing the situation appropriately with my team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

February 02, 2022

Was greeted immediately by Amy. Very hospitable and accommodatin.Got back to me when carvwas ready. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy
Feb 03, 2022 -

Herb Chambers Toyota of Auburn responded

Jim, The Herb Chambers Toyota of Auburn team thanks you for your great feedback! We're so happy Amy could provide five-star care!

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