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Herb Chambers Toyota of Auburn
Auburn, MA
3,532 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,532 reviews
December 07, 2021
I live in Gloucester and i was interested in Venza XLE. I called dealership just to see if they have any in stock. I was told by Lauren Roche that they do have one in stock. I asked how much you over charge called dealership just to see if they have any in stock. I was told by Lauren Roche that they do have one in stock. I asked how much you over charge on MSRP, she replied $3000 but it is negotiable. Called again few minutes later just to see if i can negotiate over the phone to save myself a long trip, same answer, no problem since i really wanted to get that color and trim and they have it. I'll go down there and talked to them. I spent 3 hours of my life going down there and coming back just to find out they don't have it in stock. They can get me one in 6 to 8 weeks if i put the deposit down and they charge $ 5000 over the MSRP not the $ 3000. When i complained about being told $3K they just laughed about it. I'm not complaining about 3K or 5K over MSRP im complaining about them lying to their customers. Just to make sure i heard it right I called again today and they lied again about it. I was told yes they have one in stock and charge $3K more than MSRP. Very Very disappointing in them. I know its a tough situation right now but how they are treating their customer is totally unprofessional. Look at the name you guys are representing and you dealing like a 3rd class dealer. I always had a good experience with them but these tough times just showed their true colors. More
by salmananwar
Employees Worked With
December 06, 2021
Alyssa is always awesome totally proficient at her job wonderful customer service skills “ the best” wonderful customer service skills “ the best” More
by Junebug8141
Employees Worked With
December 06, 2021
They did a great job and went the extra mile to get me into a new car. into a new car. More
by Mikespitz13
Employees Worked With
Other Employees :
Clifford Quayson, Chandler Horne, Christian Bilzerian
December 05, 2021
Herb Chambers Toyota of Auburn outclassed any of the other dealerships I went to. I was greeted by Bryan Arroyo who showed dedication and respect to his customers. He was honest all throughout. The mana other dealerships I went to. I was greeted by Bryan Arroyo who showed dedication and respect to his customers. He was honest all throughout. The manager and his team are professionals and if you're in the market for a car I highly recommend asking for Bryan. More
by Ryan McGahey
December 04, 2021
Scheduled appointment and taken in right away. I needed to be out of the dealership at a certain time to make an appointment and they were done with time to spare. Great Service! to be out of the dealership at a certain time to make an appointment and they were done with time to spare. Great Service! More
by Samtylerjosh
Employees Worked With
December 03, 2021
James took the time to explain what service my vehicle needed. My work was done in a timely fashion. needed. My work was done in a timely fashion. More
by bellmdo
Employees Worked With
December 03, 2021
As always, great service, short wait time, and friendly customer service. Highly recommended for both sales and service. customer service. Highly recommended for both sales and service. More
by Jack Straw from Wichita
Employees Worked With
December 03, 2021
Great customer service as always, service was done on time, didn't try to up sell anything that I don't need time, didn't try to up sell anything that I don't need More
by Wpariseau
Employees Worked With
December 02, 2021
Great dealership, great salesmen! Derek was awesome, very resourceful and helpful throughout the whole process. Definitely recommending anyone who’s looking for a car to go visit him. resourceful and helpful throughout the whole process. Definitely recommending anyone who’s looking for a car to go visit him. More
by Lyamilette
Employees Worked With
