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Herb Chambers Toyota of Auburn
Auburn, MA
3,569 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,569 reviews
December 22, 2013
You can't Make This Up My husband and I were You can't Make This Up My husband and I were passing through Massachusetts on a cold Saturday morning on 12/7/13. We were on our way to NH driving You can't Make This Up My husband and I were passing through Massachusetts on a cold Saturday morning on 12/7/13. We were on our way to NH driving a 2001 Lexus RX300, a car that I often brag about and promote to my family, friends and coworkers. We were pulling a 5'x 8' covered Uhaul box trailer as we are moving to NH and in transition. About 3 or 4 miles before the Auburn, Ma exit we starting hearing an unfamiliar sound coming from the car engine. We turned the radio down, listened intently, and curiously exchanged thoughts of what the noise could be. Every time the gas petal was pressed the noise would grow louder and more concerning. We thought it would be best to pull off the next exit, pull over and check out the engine. Not that we had a clue about car engines and what to look at or check out, we thought it best to just have a look. We pulled into a Home Depot, got out of the running car, open the hood and proceeded to look at the running engine. The noise was a medium pitched banging sound; rat,tat,tat...A man not far away yelled over saying something about a piston rod broke and banging in our engine. He advised us to call a tow truck. We notice that there we several car dealerships on the main road and thought we should take a chance and drive to the nearest one which happened to be Langway, a Ford/Mercury dealership. We drove up, got out and went to the Service/Parts entrance to speak with someone about possibly taking a look and perhaps even fixing the engine. Needless to say we were a little naive thinking a Ford Dealer would not mind working on a Toyota made vehicle.... They politely and professionally let us know that they only worked on Ford, Mercury, and Lincoln vehicles. They referred us to a Toyota Dealer down the street and called the dealership for us letting them know we were in trouble, stranded and needed help. For that I thanked the dealership as that was our first encounter with impressive customer service. We again hopped into our car and took a chance driving down the street to the Herb Chambers Toyota dealership at 809 Washington Street, Auburn Ma. This is where we met Wayne Brodsky. We pulled up to the dealership in front of the Service and Parts entrance. We were a little distraught to say the least and quite relieved that our car made it. We were also very confident that we were there early enough (8:11am) to be the first customer of the day thinking they could take us right away and fix our car. A young woman was outside having a smoke break and came over to us as if she knew us, she obviously was the person that the Langway Dealership spoke too. We described to her the sound our engine was making and she proceeded to let us know that they would not be able to work on our car as it would be an all day project and needed to be scheduled, perhaps next Monday or Tuesday. We explained that we were not from the area we were passing through on our way to NH we could not come back, we really needed it fixed now. We asked her if her master mechanic could come over and just check it out, listen to it to see if he knew what might be the problem. She agreed and brought back the mechanic. We started the engine and the mechanic said he thought it was the piston rod tapping that he really wouldn't know until it was taken a part and that he could not work on it that day. My husband and I were at a loss of what to do. We got in the car to do what we did not know. No sooner than we shut the door a man was standing outside the driver side tapping on the window. My husband opened the door and all I heard was, "here's my card, if there is anything I can do to help you out...." It was a genuine, sincere voice. He said he heard the engine from a far, asked us what year our car was and how many miles we had on it. Upon responding he said, "this is a Lexus, it will probably cost more than the trade in value to get it fix, they'll have to tear apart the engine. You may want to consider just trading it in, let's talk". When we left our house at 5:30am that morning we certainly weren't expecting or planning to be a car dealership looking at vehicles and we certainly didn't expect to be at a Toyota Dealership. My husband told Wayne, "let me talk with my wife". We went in not realizing we were about to be exposed to the most amazing customer service we've ever experienced. Wayne Brodsky greeted us at the front door, his first words inside were, "I'm going to make sure you get exactly what you want and everything you want. I'm also going to make sure you get your Uhaul to New Hampshire TODAY even if I have to drive it myself." These were comforting words since our Lexus was broken down in front of the dealership. Wayne started by asking us questions about ourselves, what we were doing, why we had a Uhaul and what we liked about our car. Of course I told him I loved my Lexus and why. I asked if he had anything comparable to the Lexus comfort, style and ride. I told him all the features that I wanted and what was important to me. Wayne was a very good listener, was never ever pushy, never manipulating or calculating and was very accommodating. He recommended the Rav4 however I was not interested at all, my perception of the Rav4 was that it was rough riding sporty SUV and not a comfortable vehicle. We test drove the Highlander. It was disappointing and did not meet my expectation. Wayne again recommended the Rav4 explaining the features and that we would be surprised. We test drove the Rav4 and were surprised, we loved it! Wayne got us into the Limited model for the monthly payment we needed. He personally pulled our Uhaul with a rental car back to our destination waited while we unloaded it and pulled it back the Uhaul rental where we originally picked it up. About 3 hours of his time to help out complete strangers. That's extraordinary customer service! Herb Chambers Toyota provided us with a Rav4 rental car to use until our new car came in. We got our new car one week later and we just love it. I don't right letters and rarely fill out surveys. The customer service we experienced at Herb Chambers Toyota was just so incredible I felt compelled to share my story. Thank you to Wayne Brodsky for being at the dealership that morning and knocking on our window. Sent from my iPad More
by Mybell
December 20, 2013
It's been a pleasure working with Tony Bonilla. This is my 4th vehicle already. I would definitely recommend this dealership to friends and family. is my 4th vehicle already. I would definitely recommend this dealership to friends and family. More
by Oraissa
Employees Worked With
Tony Bonilla
December 18, 2013
I went to the dealership uncertain on what kind of vehicle i want and as a first time buyer i pretty sure you guys would know how nerve racking that is so i went with my mother and let me tell you she vehicle i want and as a first time buyer i pretty sure you guys would know how nerve racking that is so i went with my mother and let me tell you she is very hard to please, on arrival we were greeted by Imad Beneikour who made us feel welcome and at home show us to a seat and brought us some hot chocolate and coffee FREE OF CHARGE!!!!, and assured us that we would be taken cared of by the best of the best thats when we meet Andi Xhacka who was a pleasant surprise one of the nicest guys i meet sat me down and educated me on everything i need to know about the vehicles that interested me from top to bottom even the plus and negatives and went on multiple test drives with me with no hesitation till i found the vehicle i fell in love with which was already mark at a hell of a good price he assured me that he could do better then any other dealership the entire time he was helping me he was always making sure everything was ok with mom which ment the world to me and her herself was very please thats untill she stumble upon a vehicle that she also like and Dhimitri Lako so pleasantly model to her and wowed her on everything then we went back inside to wrap up the deals not on one vehicle but 2!!!! upon entering the building we ran into Mr. Kennedy Lidonde who i had the pleasure of sharing a few laughs especially when Tony Bonillia and Micheal Demers came and join in on the fun then we got to business with mike who actually wowed us even more and gave us better numbers then before for both mine and Andi deal and Dhimitri and my mothers deal we bought on the spot couldnt refused those numbers, i know you guys are reading this and thinking wow what a trip at a dealership but thats not all the cherry on top we got to meet the man in charge himself Daniel Bortolussi who i am honor to say you will never find a man like that anywhere just a great guy with a damn near perfect organization who is run to t on how his personality is just excellent Herb if you see this just know your dealership in auburn has be bless by god himself to have such wonderful people and service i was honor to buy a car from them and my business and my entire family business will foever be kept at auburn if your reading this and decide to shop else where there is something seriously wrong with you best dealership hands down thank you guys for everything ill see you guys soon for my check up More
by JoshuaAlexander
Employees Worked With
Other Employees :
Imad Benelkour, Michael Demers, Stephane Jovin
December 10, 2013
Buying a car is stressful. My car broke down Monday of the following week and by Thursday I was in my dream car! Tonny Bonilla was my salesperson. He helped me understand the technical aspects of my car the following week and by Thursday I was in my dream car! Tonny Bonilla was my salesperson. He helped me understand the technical aspects of my car in a way that was easy to understand. He even set my Bluetooth up for me so I don't need to listen to the same 5 songs on the radio everyday to work!! He expedited my cars inspection and went above and beyond ensuring I'd have my car for the scheduled pickup time which I did. He spoke with a passion for cars which you could tell he had. He made my car buying experience comfortable and breezy! Now that I was sold on my new Toyota Corolla LE how was I going to pay for it? Chris Stockert worked his magic in the financial office to get me in my new 2014 Toyota Corolla LE at a rate that worked for me! I really couldn't have done it without him. He broke down the numbers, did all the hard work contacting my insurance company, and handled everything so I didn't have too! Chris went above and beyond and I am truly grateful for his exceptional customer service and professionalism. I am so thankful to be apart of Toyota Care and the Toyota Family now. I really appreciate the work both Tonny and Chris put into my car buying experience. They were both so friendly and personable and made being a young buyer not so scary! I'll be a customer for life. Happy Holidays! More
by TiffMcCarthy
Employees Worked With
Christopher Stockert
December 10, 2013
Hands down the best Toyota dealer in MA. These guys are great. I'm a pro and brutal to deal with. Dealers usually hate me when I leave. Jason and Mike were the coolest guys I have ever dealt with. They act great. I'm a pro and brutal to deal with. Dealers usually hate me when I leave. Jason and Mike were the coolest guys I have ever dealt with. They actually made it fun. Even when I would give my tough guy/jerk routine to them, they still treated me like gold. I'm not joking when I say it was enjoyable. And no one likes the process of buying a new car. It hurts sometimes!!!! But what a place here. Second Tacoma from them and every car will always be through here. Can't say enough good things about this place. Again, don't forget, I'm brutal. If someone does one little thing to me that I don't like, I hold it against them! But can't say one bad thing. also the GM (Dan) is a class act and nice guy. Usually GM's are untouchable and hide away. Dan is a super star. Jason and Mike are so cool that I want them to be my friends...haha I actually want a problem to happen just so I can go and talk with them both again. Buy here and I GUARANTEE you won't regret it. More
by wedgemoose
December 06, 2013
We have bought four cars from Tim Dalton and have had an excellent experience every time. He is friendly, not pushy, fully transparent and focused on helping us get to the right decisions. On delivery he pa excellent experience every time. He is friendly, not pushy, fully transparent and focused on helping us get to the right decisions. On delivery he patiently educates us on all the features and checks in to make sure we're doing okay. Terrific guy. We do all of our service there too. The whole team is responsive, fair and we haven't found any over-pricing or up-selling. The whole service team is great but Martin Dodd is the best! Great guy, helpful and very good at explaining what's going on. More
by rkabbott
Employees Worked With
Timothy Dalton, Martin Dodd
December 02, 2013
From the moment we entered the dealership, we were treated like family. This is our second experience at Herb Chambers Toyota Scion of Auburn and we will be back again. We never thought we could hav treated like family. This is our second experience at Herb Chambers Toyota Scion of Auburn and we will be back again. We never thought we could have fun while buying a car, but we truly had a lot of laughs - Wayne was great to work with from start to finish. All others that we met along the way made us feel like we were valued customers. We felt as though we were among friends from all we encountered. What a great time we had - we are looking forward to going back to see the people that make up the Herb Chambers family. Very nice, very fun! More
by Scott2011
Employees Worked With
Other Employees :
Imad Benelkour, Stephane Jovin, Chan Nguyen
December 01, 2013
Jimmy and Renel are both great to do business with. I bought a new Corolla 4 years ago and because I had such a great experience dealing with Renel, I called him this year when I was interested in purcha bought a new Corolla 4 years ago and because I had such a great experience dealing with Renel, I called him this year when I was interested in purchasing a 2013 Venza. Because he has been promoted to the Finance Dept. he helped us with that and suggested we work with Jimmy finding the car we wanted. My husband and I were very pleased with the service we received. More
by sylviaprayy1
Employees Worked With
Jimmy Eldean
December 01, 2013
We were very impressed with the service we received. This is our second purchase here and will be back again when we decide to purchase another car. This is our second purchase here and will be back again when we decide to purchase another car. More
by jsmith233333
November 25, 2013
We purchased a truck from my husband from Marque and when I was in the market for a new Toyota, we know we wanted to work with Marque again. Marque was very helpful, honest and again did not make us feel pr I was in the market for a new Toyota, we know we wanted to work with Marque again. Marque was very helpful, honest and again did not make us feel pressured to purchase a vehicle. He made the whole "buying a vehicle" process easy and simple. Marque went above and beyond to get our vehicle registered so we could pick up the vehicle when he has promised. We will definitely go back to Marque in the future when we are in need for a new Toyota! Also big thank you to Amanda M., who stayed late to help get our new vehicle registered!!! More
by mortimerkyle
