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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
1,163 Reviews

1,163 Reviews of Herb Chambers Toyota of Auburn - Service Center

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September 19, 2022

He was very polite and the best thank you he asked for everything and he helped me a lot I was come back to him More

by Eltonminga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful feedback about your recent experience with our Herb Chambers Toyota of Auburn team! We're grateful for your business and hope we have the opportunity to work with you again in the future!

September 19, 2022

The service was done expeditiously and at a reasonable cost. The service advisor was very capable. More

by John G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy LeBlanc
Sep 22, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for giving us the opportunity to serve you, John! We hope you'll keep us in mind for any future automotive needs! - The Herb Chambers Toyota of Auburn Team

September 16, 2022

Service has always been consistently excellent. One comment is that on arrival sone customers wait a little longer than usual. Which is not ideal. I have been in a Honda dealership, another Toyo More

by Jmdx65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave us a review. We appreciate the feedback and will make sure it is taken into account as we work to continually improve our services. Please don't hesitate to reach out directly if you have any additional feedback you'd like to discuss. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

September 12, 2022

Usually, right on top of things but today for some reason the history on our present car was messed up. Took a while to update/correct. No sure why this happened. Little annoying to be delayed. Service perfo More

by dunbarcyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share your review. We apologize that we did not provide you with excellent service, and hope we can provide you with a better experience next time. -Herb Chambers Toyota of Auburn

September 12, 2022

Very professional and pleasant to deal with. Person that greeted me and girls checking me out were all very nice and courteous More

by Jnsdws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for the five stars! We hope to see you back! -Herb Chambers Toyota of Auburn

September 09, 2022

As with all service experiences at dealers, it comes down to the service writer, and James Banach was terrific. I was towed off the highway and initially, it was a little difficult to get someone’s attention More

by Rpesto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the review and feedback. We're happy to hear James took great care of you during your visit and we hope our Herb Chambers Toyota of Auburn team can be of service to you again in the future!

September 08, 2022

Always a great experience when dealing with Jim Banach. It's a very clean environment and handicap accessible! More

by tcox9439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for the five stars! We're glad that Jim could assist you during your visit. We hope to see you back! -Herb Chambers Toyota of Auburn

September 07, 2022

Herb Chambers of Auburn has always treated me very fairly and respectfully. I've dealt with salesmen, service dept. and service manager and have been extremely pleased with everyone. I would highly recomme More

by atkocius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for the five stars! We're honored to hear that your visit with us here at Herb Chambers Toyota of Auburn was such a positive one. We hope to see you back!

September 07, 2022

Very helpful in solving the issue I was having with my vehicle. Very informative in explaining and resolving problem. More

by Maureen9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for the five stars, Maureen! We hope to see you back! -Herb Chambers Toyota of Auburn

September 03, 2022

the service department was great. The doors opened right on time and. everything went smoothly and right on time. More

by dfy1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your review! We look forward to seeing you next time at Herb Chambers Toyota of Auburn!

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