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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
1,163 Reviews

1,163 Reviews of Herb Chambers Toyota of Auburn - Service Center

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August 04, 2022

Always serviced well. Courteous and timely. Great staff! Will continue to return for scheduled services. More

by otto1870
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for the five stars! We're honored to hear that your visit here at Herb Chambers Toyota of Auburn was such a positive one. We hope to see you back!

August 03, 2022

Can’t say enough good things about the Herb Chambers Service Department! Took my vehicles in over the past two days! Tim and Cameron were the advisors. Both were professional and extremely polite! I More

by Jim B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Irvine, Timothy LeBlanc
Aug 04, 2022 -

Herb Chambers Toyota of Auburn responded

Thanks for the five stars, Jim! We're glad to hear that your visit here was such a positive one and that both Tim and Cameron could assist you. We hope to see you back! -Herb Chambers Toyota of Auburn

August 03, 2022

I had an appointment and showed up early. They took me right away and I was in and out of there in no time! Great dealership! More

by Jeannie9565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Herb Chambers Toyota of Auburn responded

Hi Jeannie, thank you for sharing your kind review! We're so happy that we earned your 5-stars! We look forward to seeing you next time at Herb Chambers Toyota of Auburn!

August 02, 2022

I go the for the service very knowledgeable service advisors helping keep my truck in top shape More

by Mitawoodworking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for your confidence in the Herb Chambers Toyota of Auburn team! We're honored to receive your support and look forward to your next visit!

August 01, 2022

I was little late for appointment but they took me right away for a battery check, processed the paper work and had me out in less than a half hour. Everyone was for friendly and professional More

by Marsha
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Herb Chambers Toyota of Auburn responded

Hi Marsha, thank you for taking the time to share your review! We're happy that our team was professional throughout your visit! We look forward to seeing you next time at Herb Chambers Toyota of Auburn!

July 29, 2022

The service takes too long and way over priced. The service manager is a real a**. The advisors are generally helpful but the manager brings the entire dealership down. More

by Alex D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for reaching out, Alex. I appreciate you taking the time to share this feedback and will make sure it gets addressed with the appropriate members of our team. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

July 28, 2022

To say they are scalping their service is an understatement. Service is out of control. Tried to have my truck serviced for a 100 part and a 15 minute job and they wanted 850 dollars. All done h More

by Netdy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for reaching out. I'm sorry to hear we lost your business and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

July 26, 2022

Excellent customer service. Easy to get to and did not wait long to be serviced! More

by mikeamato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the review! We appreciate your positive feedback and hope to see you again next time here at Herb Chambers Toyota of Auburn!

July 25, 2022

Very satisfied with service advisor that helped me as well as the promptness of vehicle service More

by jsarcudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
Jul 27, 2022 -

Herb Chambers Toyota of Auburn responded

We are so happy that you had a great visit with our service team! Thank you for being a loyal Herb Chambers Toyota of Auburn customer!

July 24, 2022

quick , easy , no stress , nice waiting area , refresment area was stocked and clean. nice job More

by peterconti63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this excellent feedback! We appreciate you visiting us here at Herb Chambers Toyota of Auburn and hope to see you again next time!

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