Herb Chambers Toyota of Auburn - Service Center

Herb Chambers of Auburn was extremely helpful in my search and purchasing of a new Toyota Camry. Compared to the other dealerships we visited, they were the most professional and accommodating to my ne search and purchasing of a new Toyota Camry. Compared to the other dealerships we visited, they were the most professional and accommodating to my needs. Cole was very personable and friendly and made the car buying process stress free and easy. I cant say enough good things about this dealership and will be sure to use them for any car needs in the future! More

Jeff Krasner always goes the extra mile.Fantastic Jeff Krasner always goes the extra mile. Fantastic service keeps us coming back. During this pandemic he goes out of his way to come pick up our car Jeff Krasner always goes the extra mile. Fantastic service keeps us coming back. During this pandemic he goes out of his way to come pick up our cars, services them and takes great care of us. More

Good visit. Dan was excellent. While getting recall done also took advantage of 6 month service Dan pointed out was due. Completed in less than estimated time too. also took advantage of 6 month service Dan pointed out was due. Completed in less than estimated time too. More

Amazing service, can’t think of any place I’d rather go. Jeff Krasner is excellent and he always gets the job done with no hassle. Jeff Krasner is excellent and he always gets the job done with no hassle. More

I always get great service at Herb Chambers, especially from Martin Dodd. He is spot on when it comes to getting me an appointment on my schedule. He also continually updates me if/when issues arise. from Martin Dodd. He is spot on when it comes to getting me an appointment on my schedule. He also continually updates me if/when issues arise. More

The service was great and the people are curtesy and very helpful they extended a little more time to straighten out my debit card so I could make my appointment helpful they extended a little more time to straighten out my debit card so I could make my appointment More

Martin let me know every step of the way if there was going to be a cost and what my vehicle needed keeping me informed the entire time going to be a cost and what my vehicle needed keeping me informed the entire time More

Normally I wouldn’t leave a bad review but I feel like this warrants it. First off I will state that I should have had my car towed to a different garage after I found out it wasn’t going to be covered un this warrants it. First off I will state that I should have had my car towed to a different garage after I found out it wasn’t going to be covered under warranty but I didn’t and that’s that. Also let me say this is my 6th Toyota leased in a 8 year period (loyal Toyota customer). I just received my bill for a knock sensor the $110 part and about $1250 in labor (after a 10% discount). They claim that they worked on this fix for 8hrs at about $150. They did not rebuild my engine, they only replaced a knock sensor. Look it up for yourself or ask around, it’s not a 8 hour job. Basically the charged me about $600 per hour I’d guess since it most likely only took 2 hours. 2 side notes: First - I believe management is the problem not the staff that you will see face to face. Second - don’t be fooled by the 5 star reviews they are all short and really with nothing to say more then the most basic stuff, why do you think that is? More

I love herb chambers toyota in auburn. I just brought my I love herb chambers toyota in auburn. I just brought my car to be serviced. So friendly and prompt. I would recommend them to everyone. I love herb chambers toyota in auburn. I just brought my car to be serviced. So friendly and prompt. I would recommend them to everyone. More

Unexpected expense thought I was coming in for inspection and oil change and nearly one thousand dollars and three hours later I got my car back. I was told I won’t pass inspection on my 4 year old car with and oil change and nearly one thousand dollars and three hours later I got my car back. I was told I won’t pass inspection on my 4 year old car with 31,000 miles on it if the bumper is not repaired... I get that but when I ask for a loaner car for the time my car is being repaired, the service representative flat out told me there was none available. He was unhelpful and unfriendly at best! Worst experience I’ve had with this dealership since I purchased the car in the same place. Thinking of looking for other better service from other dealerships for the first time since purchasing this vehicle. More