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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,144 Reviews

1,144 Reviews of Herb Chambers Toyota of Auburn - Service Center

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March 10, 2021

Exceptional customer service from Alyssa; she informed me of all needed work and cost relative to the RECALL(which was none) and the additional services I had done; Service was great; job completed to my sat More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Herb Chambers Toyota of Auburn responded

Al - Thank you for your thoughtful post. We are so happy to know that you enjoyed working with Alyssa and that our team exceeded your expectations. We appreciate your business and we hope to have the opportunity to assist you with your automotive needs again in the future! - Herb Chambers Toyota of Auburn team

March 03, 2021

Jim was in great in service. Wasn't trying to up sell me all kinds of service, just what I was scheduled for. Explained inspection results after. Customers all should have Jim wait on them. Gives Dealer Ser More

by Rlplates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Herb Chambers Toyota of Auburn responded

Rlplates - Thank you for the five-star review! We're so happy to hear that Jim and our service department were able to assist you with your service appointment. Jim is a real asset to our team and we know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Herb Chambers Toyota of Auburn team

February 24, 2021

Always treated professionally with kindness. Wouldn't go anyplace else to purchase a vehicle. Have been on my 4 vehicle from this dealership. Thanks for all you do! More

by Marley59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chan Nguyen
Feb 24, 2021 -

Herb Chambers Toyota of Auburn responded

Marley59 - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Herb Chambers Toyota of Auburn team

February 06, 2021

The service on my vehicle was completed promptly and to my satisfaction. Jim the service person was very helpful and knowledgeable about my vehicle. Would recommend to others More

by Gjchabot@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Herb Chambers Toyota of Auburn responded

Gjchabot@yahoo.com - Thank you so much for sharing this with us! We're so glad that you had such an enjoyable visit with us. We appreciate your comments about Jim and your five star rating. Thank you again and we look forward to seeing you in the future! - Herb Chambers Toyota of Auburn team

February 05, 2021

The sales experience I had back in November 2020 was terrible, but the service I received on 4 Feb 2020 was excellent. James Banach was very polite and explained everything in detail. More

by Chief T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Banach
January 17, 2021

GREAT GREAT GREAT GREAT. Worst part is the 25 word minimum in the review. I feel like I’m watering down the review with pointless words. God Bless. More

by essex317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2021

For any reason I come in to Toyota, Service, look around, pay for my service, staff always very professional and friendly. Why I keep coming back and referring others to go there. More

by nftiger24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Herb Chambers Toyota of Auburn responded

nftiger24 - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Herb Chambers Toyota of Auburn team

January 16, 2021

They did a Great job fast work on my 2018 Tacoma. Also has. A recall which they took care of quickly. You all need to expand your bandwidth on your guest WiFi. Super slow! More

by matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2021

Very good very professionals, as soon as you pack someone will approach and take your keys and offer you a seat. Am proud to be a customer to Auburn dealership 👍 More

by quainoodoris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chan Nguyen
Jan 25, 2021 -

Herb Chambers Toyota of Auburn responded

quainoodoris - Thank you for your wonderful review and loyalty! We truly appreciate hearing feedback from our customers. Your satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call! - Herb Chambers Toyota of Auburn team

January 13, 2021

Holes in frame were not filled properly.l would like to know where the under coating is.I will finish the job myself. More

by Joe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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