Herb Chambers Toyota of Auburn - Service Center

Great experience!! We were on our way from Maine to Virginia when our 2000 Echo with almost 197000 miles started making a terrible noise. Herb Chambers was about 10 mil We were on our way from Maine to Virginia when our 2000 Echo with almost 197000 miles started making a terrible noise. Herb Chambers was about 10 miles away so we called and they said to bring it in and they would look at it. The bad news was that it would take about $1900 to fix what was obviously wrong. We all agreed that it wasn't worth that so we started looking at options. Martin and the mechanic were very helpful with some suggestions to get us home (from driving it and hoping that we made it or would at least be closer to home when it finally quit for good to rental options). Meanwhile my wife had gone out to look at new Prius' and met Miguel. To make a long story shorter, every staff member we encounter was terrific in working with us to get us back on the road again. We ended up buying a new Prius and continuing on our trip to Virginia. Miguel agreed to drive to Maine and take care of all of the local paperwork for us so we could continue on. Thanks to Herb Chambers, what looked as if it was going to be a horrible experience turned out to be very pleasant. We can not say enough good about our experience with Herb Chambers in Auburn, MA. More

Exceptional Customer Service Took good care of me, Mr. Dodd followed up with me and kept me updated with the service. They also clean your car well before they give it back to you Took good care of me, Mr. Dodd followed up with me and kept me updated with the service. They also clean your car well before they give it back to you, another bonus! will be going back there for service from now on. I have been to other Toyota dealers in the area and my car wasn't fixed until I went to Herb Chambers. More

Above and beyond My wife scraped the bottom front bumper of her new Venza and was very upset. I went to Herb Chambers Toyota Auburn MA to buy some touch up paint to do My wife scraped the bottom front bumper of her new Venza and was very upset. I went to Herb Chambers Toyota Auburn MA to buy some touch up paint to do it myself. To my surprise Martin Dodd and his service crew took the car and did the touch paint up for us. After that was done they even washed and vacuumed out the car. This is why the 2014 Venza we just purchased at this dealership is the 8th car we have bought here. More

I had a blowout on my tire, I have a new Toyota Avalon, I had purchased the road hazard ins. for the tires and I called to make an appt. and I was very lucky when I called because Chan answered the call. He had purchased the road hazard ins. for the tires and I called to make an appt. and I was very lucky when I called because Chan answered the call. He was FANTASTIC !!! He had me bring in my car with the blown tire. He set everything for insurance. This was on a Friday afternoon, they could not get the tire until Monday afternoon. He had said since it was winter and I work night and had to work all weekend and it was a commute that I should not drive that much on the emergency tire, so he set me up with a very nice Corolla to use till Monday when my car was done. The Corolla was great it was clean, smelled great, full of gas. Monday afternoon Chan called to let me know the tire was in and they were doing the work and he would call as soon as they were finished. I went shopping up the street at BJ's and I was on my way home when Chan called back he told me the car was ready and went over what was done. I arrived at the dealership drove the Corolla into the service bay. Chan came to meet me at the car and then went over everything again as to what was done. He had someone bring my Avalon into the bay because I had groceries in the trunk of the Corolla. The young man backed the car in for me right up to the Corolla , they put my groceries in my truck and thanked me for coming in. My car was all washed and vacuumed. It was perfect again. That is what you call GREAT SERVICE and that is why I keep coming back. When I was leaving I stopped into the sales room and asked to see Kennedy, who is my salesman I bought all my cars from him, he is FANTASTIC also. I had got a new phone and had no idea how to hook it up to Bluetooth so I asked Kennedy and he came out in the cold and snow and set it up and made sure it worked. What a great experience again at your dealership!!!!! Thank You More

I have been a customer of yours for 5 years now and I am very pleased with your service writers. After coming in for some service, I noticed some hairline scatches on my front fender from service getting my very pleased with your service writers. After coming in for some service, I noticed some hairline scatches on my front fender from service getting my transmission flushed. I brought it to to the dealership and spoke with Lauriann who made a notation on my account for my next service to take care of it. They did just that when I arrived and then some! I am very satisfied with the results and I couldn't ask for a better place with such assertive, kind and great service writers to work with on my vehicles. Thankyou again!!!!!! Barry Decina More

Jeff Krasner and his team did a FABULOUS job servicing my 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on a 2013 Avalon Limited. BEST experience I have ever had with a car dealer in my 35 years! More

I recommended this dealer to a freind of mine and when we brought his car in they did the work but, We encountered problems with the vehicle and when we brought it back to have them look at, as an example we brought his car in they did the work but, We encountered problems with the vehicle and when we brought it back to have them look at, as an example we left when he got home there was transmission fluid leaking on the ground, we didn't even have any work done on the transmission and what another garage said is that the trans-axel was popped out of the trans and we never had a problem with it. We later brought it back because of sludge in the filter, which we never had that problem either and they told us that the intake manifold was leaking into the engine and that it would cost about a little over 1000.00 dollars to fix it ,so we had them do the repair, about two weeks later we were on the highway in Boston and blew the engine. Of course we heard from them that it was an older car "a 1998 and that that happens, well we knew that the regular maintenance was done on the vehicle and never had the problems that occurred, like when we went to leave after they did an alignment they force the shifter , causeing it to lock the ignition, there's a safety switch in the shifter so that you can't shut the car off, until the shifter is in the proper position, well the forced the shifter bending the linkage and we couldn't get the car to start, then they misdiagosed the problem and said that the problem was in the ignition key switchand drilled out the ignition, when they finished doing that they called and told us they'd have to keep it alittle longrbecause even though they changed the ignition switch they still couldn't start the car I told them as we did before it was in the shifter, they fixed the shifter and the car started. but when they made out the paperwork they Omitted the fact they had screwed up, this is a very untruthful, and untrustworthy dealership, deffinately not a dealer you want working on a car over ten years old because the next thing you'll be hearing is how old it is and that you should buy one of their used cars instead, they were pushinf hard for that. I wouldn't recomend them to anyone ever again , I think they should be investigate for causeing problems with peoples' cars in an attempt to sell you one of theirs! this has been my experience, and I'm sure we weren't the only one's. I'm going to complain to the commerce dept in Auburn, and the states Attorney General. More

if you value your money do not spend it here!!!! was given the run around and then the service manager came out and confirmed my thoughts that this place is horrible to do business with given the run around and then the service manager came out and confirmed my thoughts that this place is horrible to do business with More