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Herb Chambers Toyota of Boston
Boston, MA
1,113 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-35 brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,113 reviews
July 21, 2020
Surveys with predetermined answers are of no value much more informative if respondent uses own experience rather than "canned" reply. If the service is satisfactory then it should be able to stand on much more informative if respondent uses own experience rather than "canned" reply. If the service is satisfactory then it should be able to stand on its own More
by bjmcpa
Employees Worked With
July 06, 2020
Unacceptable for a Toyota dealership worst in the USA Really not sure how this place has 'good' reviews. At Herb Chambers in Boston I was discriminated and treated unfairly as a minority - young woman. Really not sure how this place has 'good' reviews. At Herb Chambers in Boston I was discriminated and treated unfairly as a minority - young woman. Don’t waste your time or money going to this terrible Toyota dealership. I have been to dealerships across the entire country (at least 7 states) for servicing my Toyota Corolla and this by far is the Most expensive and Worst service – exactly those two things. I will not recommend this place as they will rip you off and charge you 20X the amount for parts/ labor. I don’t like to leave negative reviews for businesses however I really felt that they try to take it vantage of me when all I needed was brakes rotors and brake pads. Even after a full day of service in the shop no one called me to tell me the vehicle was ready for pick up. You would think being such a wonderful brand and company that this branch would would have better service. The deal was to get ALL brake pads/rotors for $550 and yet I paid $763 for only TWO rear brake pads / rotors and a rear caliper for a cheap Toyota Corolla, criminal charges and actions. WOW silly me for going to what I *thought* was a reputable company/dealership. More
by Unreal
Employees Worked With
June 10, 2020
Excellant Using for over five years. Excellent across the board. We love our Hybrid Toyota Highlander - the most comfortable and reliable car we have ever owned Using for over five years. Excellent across the board. We love our Hybrid Toyota Highlander - the most comfortable and reliable car we have ever owned. We bought it at Herb Chambers Toyota. More
by emessig
Employees Worked With
May 31, 2020
I had a not so great experience during my visit yesterday. Maybe salesman was nice at the beginning. He showed me the car I want to test drive. He really explain any features that may convince me t yesterday. Maybe salesman was nice at the beginning. He showed me the car I want to test drive. He really explain any features that may convince me to purchase it. Only a few highlights. Felt a lot of pressure when it came down to the numbers and I bailed. I bought from another place. More
by NoFool
May 30, 2020
Great dealership This is the second car I have purchased from Herb Chambers Toyota of Boston. I would not hesitate to go back again when the need arises. Everyone I de This is the second car I have purchased from Herb Chambers Toyota of Boston. I would not hesitate to go back again when the need arises. Everyone I dealt with was courteous and very professional. More
by AC
May 15, 2020
Good service Brought my car in for recall service. Relatively, good customer service. Was also trying to have a ac system diagnosis done due to the ac is blowing w Brought my car in for recall service. Relatively, good customer service. Was also trying to have a ac system diagnosis done due to the ac is blowing warm air in hot weather. But $300 seems too expensive to have it diagnosed. More
by Zi
Employees Worked With
April 28, 2020
As always everyone at this dealership is top notch to work with! From management, to sales, to finance you are treated like royalty. If you are looking for a dealership that actually will take the time work with! From management, to sales, to finance you are treated like royalty. If you are looking for a dealership that actually will take the time to chat with you to find out what YOUR needs are look no further. I just leased my third car and I am a customer for life! More
by divot1014
April 21, 2020
Coronavirus blues My sticker had to be renewed, but I wouldn't have thought of it because I haven't driven my car in 4 weeks. I'm 87 and in total isolation. But I got My sticker had to be renewed, but I wouldn't have thought of it because I haven't driven my car in 4 weeks. I'm 87 and in total isolation. But I got a reminder call from H. Chambers, a valet came and picked up my car and returned it with a new sticker and much-needed windshield wipers. Much-appreciated service. More
by genja
Employees Worked With
I didn't get the name of the person who called.
April 08, 2020
Super happy about my car! And wouldn’t have gotten it without the help of the guys, appreciate it so much! Carlos was professional and super helpful with any information I needed. Also, thanks Mark! Than without the help of the guys, appreciate it so much! Carlos was professional and super helpful with any information I needed. Also, thanks Mark! Thanks everyone! Love my car. More
by anasilvia.1995
April 08, 2020
Quick and painless Needed a oil change and inspection sticker and all was done in 1.5 hours. This is exactly what I was told when the car was dropped off. Needed a oil change and inspection sticker and all was done in 1.5 hours. This is exactly what I was told when the car was dropped off. More
by rochelle
Employees Worked With
