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Herb Gordon Subaru

Silver Spring, MD

Overview
Employees
Reviews
Vehicles
4.9
1,640 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,640 reviews

October 10, 2024

Service was a 5 star, special shout out to my service advisor Vitaly. He was great, very helpful and very knowledgable of what he’s doing. More

by Mark12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

October 10, 2024

I have been a customer since 1996. The service has been excellent since then. Vitally is an excellent service rep. Everyone is professional and helpful. More

by Judy Goldfarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Those behind the payment desk and the garage techs.
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Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Judy, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

October 06, 2024

I visited the dealer, and was helped by Mr Vitaliy Khlebnikov, he did an excellent service l appreciate it very much. Prof. Aggour More

by msaggour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

October 05, 2024

I receive great service consistently from Herb Gordon. My service rep, Vitaliy is knowledgeable and thorough More

by Max Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Max, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Max, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 05, 2024

The service department always takes care of me and my car. They document what is wrong with my car and fix it. Meanwhile, if I need one, a loaner is available. More

by Frank D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada, Keyri Perez
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Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Frank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Frank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 04, 2024

Been going to this dealership for years now and Rodney takes great care of my Subaru during every regularly scheduled visit. Great communication throughout service and it's always done within good time. More

by Allison A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Axtell
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Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Allison, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Allison, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 03, 2024

They are always professional and friendly. And they have WiFi, so I don't have to miss work while I am waiting for my Subaru. More

by selena_healey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 03, 2024

Took my Outback for service and everything was as expected, work was completed on time More

by Dan
Recommend Dealer
Yes
Employees Worked With
Keyri Perez
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Oct 06, 2024 -

Herb Gordon Subaru responded

Hi Dan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 02, 2024

Joe made the process of buying a new car fun. It’s always nerve wracking committing to such a big purchase, but I feel that I got a good deal. I never felt pressured and I always felt like my nee More

by elliott k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Dorfman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cooch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Herb Gordon Subaru responded

Hi Elliott, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 02, 2024

Joe Cooch and Shawn Hirsch were very helpful in the process of leasing my car. I was able to test drive a few cars on the lot and when it came to the leasing and finance process, it could not have gone More

by Maclen Bonavita
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Cooch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Herb Gordon Subaru responded

Hi Maclen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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