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Herb Gordon Subaru
Silver Spring, MD
1,638 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,638 reviews
June 08, 2020
Michael was amazing! They were super busy today and had to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling multiple things. More
by AVenn
Employees Worked With
June 05, 2020
The service has been exceptional as usual. They are always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s ver always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s very clean which it usually is. Vitaliy has always been helpful and courteous every time I’ve come in for service. More
by nlmay123
Employees Worked With
June 05, 2020
The staff here have always treated my courteously and with respect. They’ve helped me out with some usual issues and have been accountable for any oversights. So far so good! with respect. They’ve helped me out with some usual issues and have been accountable for any oversights. So far so good! More
by elliott k
June 04, 2020
Michael was more than helpful All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed prior to the appointment. More
by DH
Employees Worked With
June 03, 2020
Excellent, honest and time reasonable service. I thought I needed new brake pads but was told they were still good but brake fluid needed to be replaced. They also took care of the catalytic recall problem I needed new brake pads but was told they were still good but brake fluid needed to be replaced. They also took care of the catalytic recall problem for which I hadn’t received the notice yet. Vitaliy K. is always professional and honest. Got me out of there sooner than expected. Dog friendly place! More
by smootie62
Employees Worked With
June 02, 2020
Very happy with Rob Jackson and staff at Herb Gordon Subaru. They always take great care of me and are the epitome of what good customer service is all about. I highly recommend them! Subaru. They always take great care of me and are the epitome of what good customer service is all about. I highly recommend them! More
by Olympic Ping Ponger
May 29, 2020
Mike and staff provided prompt, courteous and first rate service. Identified the problem, kept me informed, fixed the issue quickly and gave me a good deal. Much appreciated. service. Identified the problem, kept me informed, fixed the issue quickly and gave me a good deal. Much appreciated. More
by tim
Employees Worked With
May 29, 2020
Friendly, reliable and kept me inform every step of the way. Excellent service! Always organized and efficient. Appreciate all they do. Thank you to the Subaru team! way. Excellent service! Always organized and efficient. Appreciate all they do. Thank you to the Subaru team! More
by Mena
Employees Worked With
Vitalty khlebnikov
May 29, 2020
My service rep Vitaliy made the repair process very seamless and stress free, from dropping of my vehicle to picking up, which was very refreshing. Repairs were completed as promised. Thanks for the seamless and stress free, from dropping of my vehicle to picking up, which was very refreshing. Repairs were completed as promised. Thanks for the great service. More
by solanolab
May 28, 2020
Great service! Really made me feel safe leaving my car here with Vitaliy. Great results and constant communication! Transmission issues were fixed and the car is running beautiful! here with Vitaliy. Great results and constant communication! Transmission issues were fixed and the car is running beautiful! More
by LowBoostJay
Employees Worked With
