Herb Gordon Subaru - Service Center

Very professional stuff, great service, always on time. As they say “we want you to be happy”, and they always follow their own rule. They always provide me with a loaner, which is extremely helpful As they say “we want you to be happy”, and they always follow their own rule. They always provide me with a loaner, which is extremely helpful More

My visit for service was quick and efficient. I was in and it in an hour. I had a comfortable place to sit and relax while waiting. and it in an hour. I had a comfortable place to sit and relax while waiting. More

Herb Gordon Subaru supported me while in the midst of my very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then m very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then my battery died. After being towed to Herb Gordon Subaru, I was introduced to Vitaliy, a phenomenal service advisor. Together both he and Greg kept me informed about the costs of the parts/services that my car needed. That day they had me in a loaner car and I was able to continue my appointments— a realtor needs their car! I asked very bluntly if I should purchase a new car or if my Outback with only 90k miles would continue to drive well after said repairs. I felt confident in their guidance to continue with repairs. My brakes were an issue and after trying several options, the part needed was going to cost close to another $1000 I was distraught. Subaru worked with me and helped to offset some of the costs of the part needed...I was already spending a chunk of $$ and they realized my situation. They treated me with so much respect and I felt truly guided in making my decisions. Fast forward to the day I’m going to pick up my car and return the loaner — I got rear ended in the LOANER car!! I felt so bad, even though it wasn’t my fault, I still felt like I wrecked a brand new car that they loaned and was mortified. Ken, the service manager called to check on me while I was still at the scene and reassured me that everything was okay and accidents happen. Laurie also helped to assuage my concerns by making the insurance accident reporting effortless. I can’t say enough about the amazing folks at Herb Gordon Subaru. I felt cared for, understood, and appreciated as a customer. I’ve always known I’d be a lifelong Subaru driver, but I won’t ever take my car or buy another car from anyone but the incredible folks at Herb Gordon! Thanks to all for getting me back on the road safely. Sincerely, Ashley Vonada More

Excellent service done in a timely manner. Staff was very friendly and very helpful. The facility was very clean and excellent provisions had been made for social distanceing. friendly and very helpful. The facility was very clean and excellent provisions had been made for social distanceing. More

Wonderful service and good prices. Great waiting area. Ask for Rodney Rodgers. He is prompt and will fit you in right away. He tells it how it is without trying to sell you more than necessary. Ask for Rodney Rodgers. He is prompt and will fit you in right away. He tells it how it is without trying to sell you more than necessary. More

Michael in the service department was very helpful, friendly, attentive to our needs when we had an issue with our Crosstrek. I can highly recommend him, and the staff at Herb Gordon Subaru. friendly, attentive to our needs when we had an issue with our Crosstrek. I can highly recommend him, and the staff at Herb Gordon Subaru. More

Mr Goodman is very knowledgeable and friendly, he’s a good service agent, I think Suburu dealership is lucky to have an employee like Michael Goodman. good service agent, I think Suburu dealership is lucky to have an employee like Michael Goodman. More

My experience has always been exceptional. Even during these difficult times, they have worked hard to also make it a safe experience. Vitaliy was kind, courteous, and kept me informed. these difficult times, they have worked hard to also make it a safe experience. Vitaliy was kind, courteous, and kept me informed. More

Great people, outstanding selection. Purchased a car here several years ago and close to buying another due in large part to the knowledgeable and caring salespeople. several years ago and close to buying another due in large part to the knowledgeable and caring salespeople. More

Excellent service department that has kept our cars in shape for several years now. We never hesitate to come back. Planning on buying another Subaru from them soon. shape for several years now. We never hesitate to come back. Planning on buying another Subaru from them soon. More