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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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August 15, 2020

Rob Jackson and the entire Herb Gordon service team was fantastic! Mom’s Forrester hadn’t been serviced in over a year. They went above and beyond to ensure everything was taken care of and completed perfe More

by LP20904
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Jackson
Aug 17, 2020 -

Herb Gordon Subaru responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

August 14, 2020

Came in to the dealer as the airbag light was on and Ac was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in t More

by maria mendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Bob Thompson, Claudia Herrera, Junior Mohepath, Robert Jackson
Aug 17, 2020 -

Herb Gordon Subaru responded

Maria, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

August 14, 2020

The service was great. The dealership made it very convenient to bring my vehicle in for service by providing me a loaner car. The service rep keep me up to date on service status and gave provided me More

by dan.snowberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Herb Gordon Subaru responded

Dan, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 13, 2020

Great service both times I've been there. Not every dealer washes your car inside and out at each visit, too. I'll definitely continue using them. More

by marymarkivich1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Herb Gordon Subaru responded

Mary, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

August 12, 2020

Top notch service today; Laurie on reception is a gem and set it up easily, Michael G then made the service all run smoothly as planned. Excellent service; nice job! More

by P Moon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Herb Gordon Subaru responded

Moon, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2020

Even though my vehicle was not purchased at Herb Gordon, Michael made me feel as if I had and made sure that my issue was taken care of properly. More

by Kyle H
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Herb Gordon Subaru responded

Kyle, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 05, 2020

Supremium.. Great service good work man ship. Car done in time frame promised. Will continue to use this Subaru dealer for all my car needs. More

by William_aleshire
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Herb Gordon Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 27, 2020

Amazing service- they go the extra mile to deliver excellent service & work in your best interest. They listen & meet your needs. Vitaliy was personable, friendly & incredibly helpful. I highly recomm More

by Ggt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Herb Gordon Subaru responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

July 26, 2020

Excellent service and very hospitable. Squeezed my car in for maintenance on short notice and got me a loaner to use while my car was in the shop More

by ob
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Herb Gordon Subaru responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 22, 2020

I had a great experience - dropped my car off in the morning for the 60k service, it was done by the time I clocked out at 5 and could pick it up that day. More

by Dtlbarton
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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