Herb Gordon Subaru - Service Center

I recommend Claudia :) Claudia is an excellent service advisor at Herb Gordon and I highly recommend her. In all my experiences of getting service with Claudia, she has alwa Claudia is an excellent service advisor at Herb Gordon and I highly recommend her. In all my experiences of getting service with Claudia, she has always been informative, kind, and reliable. She has been especially accessible and easy to reach for all my car needs. She also always relayed the information to me in a professional manner that makes me feel valued as a customer and as a driver. I can rely on her on knowing my car now and keeping it updated with all maintenance needs. She has also been straightforward with me on what issues are more pressing than others, so I have confidence in her as my service advisor and I plan on continuing to see her for any and all service needs. Thank you so much, Claudia! More

This dealership takes care of its customers. Had help from Michael Goodman who advocated on my behalf. Mechanic team was able to diagnose a recurring issue and fix it - hopefully for the last time! Will from Michael Goodman who advocated on my behalf. Mechanic team was able to diagnose a recurring issue and fix it - hopefully for the last time! Will return to this dealership again and recommend it for service needs. I was promptly greeted when I arrived by a prepared service team. All associates wore masks and followed guidelines. They explained the “new normal” procedures and were very courteous. More

Went to dealer to install auto-dimming side mirror upgrade. Process was extremely smooth. Service was professionally done and quick. Service advisor was top notch. Will definitely return to dealer for upgrade. Process was extremely smooth. Service was professionally done and quick. Service advisor was top notch. Will definitely return to dealer for future service More

The service and work done on my car was excellent. The service young lady listen to my concerns and recommended what needed to be done. She was very professional and knowledgeable about my car. I travel service young lady listen to my concerns and recommended what needed to be done. She was very professional and knowledgeable about my car. I travelled from Montgomery village to get my car service at Herb Gordon. They have a very friendly staff. Thank you Claudia for making sure my car is kept in good standing. My 3 year old car runs like new. More

claudia, desde que llego ella me da el mejor servicio y siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) More

I’m very happy with the service department. They are very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it an very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it and I could not be happier. Thank you! You guys rock! More

My experience at Herb Gordon has be phenomenal, from scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michae scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michael is very transparent about his recommendations for service versus what is a necessity. I went in for recall fixes and opted for a oil change and had the team do a general check. Michael was thorough and communicative. I am looking forward to getting my car serviced here again. More

Michael was amazing! They were super busy today and had to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling multiple things. More

The service has been exceptional as usual. They are always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s ver always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s very clean which it usually is. Vitaliy has always been helpful and courteous every time I’ve come in for service. More