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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,153 Reviews of Herb Gordon Subaru - Service Center
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June 23, 2020
Went to dealer to install auto-dimming side mirror upgrade. Process was extremely smooth. Service was professionally done and quick. Service advisor was top notch. Will definitely return to dealer for upgrade. Process was extremely smooth. Service was professionally done and quick. Service advisor was top notch. Will definitely return to dealer for future service More
by Crosstrekowner123
Employees Worked With
June 22, 2020
The service and work done on my car was excellent. The service young lady listen to my concerns and recommended what needed to be done. She was very professional and knowledgeable about my car. I travel service young lady listen to my concerns and recommended what needed to be done. She was very professional and knowledgeable about my car. I travelled from Montgomery village to get my car service at Herb Gordon. They have a very friendly staff. Thank you Claudia for making sure my car is kept in good standing. My 3 year old car runs like new. More
by Jashshjabe
Employees Worked With
Other Employees :
Claudia Herrera
June 16, 2020
claudia, desde que llego ella me da el mejor servicio y siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) More
by JoseRodri90
Employees Worked With
Claudia Herrera
June 12, 2020
I’m very happy with the service department. They are very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it an very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it and I could not be happier. Thank you! You guys rock! More
by Richard
Employees Worked With
Other Employees :
Technician: Jon R. - 5 stars!
June 09, 2020
My experience at Herb Gordon has be phenomenal, from scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michae scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michael is very transparent about his recommendations for service versus what is a necessity. I went in for recall fixes and opted for a oil change and had the team do a general check. Michael was thorough and communicative. I am looking forward to getting my car serviced here again. More
by Becca
Employees Worked With
June 08, 2020
Michael was amazing! They were super busy today and had to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling multiple things. More
by AVenn
Employees Worked With
June 05, 2020
The service has been exceptional as usual. They are always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s ver always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s very clean which it usually is. Vitaliy has always been helpful and courteous every time I’ve come in for service. More
by nlmay123
Employees Worked With
June 04, 2020
Michael was more than helpful All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed prior to the appointment. More
by DH
Employees Worked With
June 03, 2020
Excellent, honest and time reasonable service. I thought I needed new brake pads but was told they were still good but brake fluid needed to be replaced. They also took care of the catalytic recall problem I needed new brake pads but was told they were still good but brake fluid needed to be replaced. They also took care of the catalytic recall problem for which I hadn’t received the notice yet. Vitaliy K. is always professional and honest. Got me out of there sooner than expected. Dog friendly place! More
by smootie62
Employees Worked With
June 02, 2020
Very happy with Rob Jackson and staff at Herb Gordon Subaru. They always take great care of me and are the epitome of what good customer service is all about. I highly recommend them! Subaru. They always take great care of me and are the epitome of what good customer service is all about. I highly recommend them! More
by Olympic Ping Ponger
