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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,155 Reviews

1,155 Reviews of Herb Gordon Subaru - Service Center

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May 08, 2020

My service advisor was very professional and knowledgeable. He kept me informed concerning the status of my vehicle. He was very personable and customer oriented. More

by Bob
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020

Great dealership. As usual Vitaliy and crew did a great job of servicing my vehicle and getting it to me in a timely manner. Great service department More

by John
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Herb Gordon Subaru responded

John, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

May 04, 2020

Herb Gordon Subaru is top notch. They always treat me extremely well - from purchase to service. It’s a gift to have a dealership I trust. More

by Gabi0504
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Herb Gordon Subaru responded

Thank you for your positive review. We're glad to hear that you found our team here at Herb Gordon Subaru so helpful. We hope you continue to choose us for all your automotive needs! Safe travels!

May 03, 2020

Every visit and purchase I have at Herb Gordon Subaru is exceptional. The staff is always welcoming and works to ensure the customer safety is a top priority! More

by Reneeflavien
Recommend Dealer
Yes
Employees Worked With
Marc Dorfman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Goldberg, Harry Price
May 06, 2020 -

Herb Gordon Subaru responded

Renee, thank you for your positive review. We want all our customers to feel this way when leaving our dealership! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

May 02, 2020

Excellent customer service. Extremely knowledgeable staff that takes the time to explain all issues. Waiting area is excellent. Cost is reasonable. Complimentary car was is available. More

by Forager
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Herb Gordon Subaru responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 20, 2020

I had issues with another dealer nearby that felt like they were trying to “Shark” me. Herb Gordon Subaru was exactly opposite and I could have asked for more. They were super friendly, honest, quick to s More

by r smith
Recommend Dealer
Yes
Employees Worked With
Sue Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Herb Gordon Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. We're thrilled you found our team friendly and the whole experience pleasant and easy. Thank you so much for choosing Herb Gordon Subaru and we look forward to your next visit! Take care!

April 15, 2020

Outstanding customer service. Work done on time and at the price quoted. They even took care of recall work needing to be done that I was not aware of. More

by SUBIEFAMILY
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Bob Thompson, Claudia Herrera
Apr 16, 2020 -

Herb Gordon Subaru responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

April 07, 2020

I was very impressed by the personal service provided and by the explanation of work that was needed and it was completed in a very timely manner..Vitaliy the service advisor is very good at his job! We had More

by Cicaler1
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Herb Gordon Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 01, 2020

I just wanted to give a shout out to Claudia at Herb Gordon Subaru she was super helpful and had me informed at all times about the status on my car. I’ll definitely recommend this dealer to my friends More

by Emily_b
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Apr 01, 2020 -

Herb Gordon Subaru responded

Emily, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2020

She assisted me with my car and answered all my questions with no hesitation. She is professional and provides excellent customer service. I will always come to her More

by Liz
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Apr 01, 2020 -

Herb Gordon Subaru responded

Liz, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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