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Heritage Cadillac
Lombard, IL
1,108 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,108 reviews
November 24, 2018
MY SALES PERSON WAS FABULOUS! HE GAVE ME A REALISTIC TIME FR It was a little puzzling to me that the service tech said i needed immediate attention to new wipers, when i just had them put on by Heritage on March It was a little puzzling to me that the service tech said i needed immediate attention to new wipers, when i just had them put on by Heritage on March 1, 2018. Did Heritage sell me used wipers? They should last more than 8 months when we have not had great rainfall or any ice yet! More
by Le Le
Employees Worked With
Helpful November 22, 2018
Recall Sue helped get through to Burrel who had the rental waiting for me. The dental woman even though computer was down processed me to get to my appt in Sue helped get through to Burrel who had the rental waiting for me. The dental woman even though computer was down processed me to get to my appt in time. I had brought in my car for 2 recalls More
by Anthony
Employees Worked With
Roger Fowler
November 19, 2018
GREAT JOB! Larry Acker, Tommy Capps and the rest of the team gave me great personalized service-like I was family. They got me the right car at the right price; Larry Acker, Tommy Capps and the rest of the team gave me great personalized service-like I was family. They got me the right car at the right price; took care of my old car and got me out of there. It's like you are talking to your buddies. More
by Navyseal5
Employees Worked With
Other Employees :
cannot remember the name of the finance guy who did my paperwork - he was great.
November 18, 2018
Friendly Great guys! Thanks for the help with the XT4 last friday. Quick and easy with the transaction and provided great customer service. No complaints. Than Great guys! Thanks for the help with the XT4 last friday. Quick and easy with the transaction and provided great customer service. No complaints. Thanks. More
by FIORE519
Employees Worked With
Keith Herrera, Frank Wadda
November 17, 2018
Salesman Very knowledgeable and thorough, Was very courteous and meticulously explained the cars features. Would recommend this sales person to all my friends. Very knowledgeable and thorough, Was very courteous and meticulously explained the cars features. Would recommend this sales person to all my friends. Thank you Charles More
by Chuck Dvorak
Employees Worked With
November 17, 2018
Check tires and fluids I was taking a trip and wanted to be sure my car was in working order. I had bought a new set of tires in September and one tire was low. The tech d I was taking a trip and wanted to be sure my car was in working order. I had bought a new set of tires in September and one tire was low. The tech discovered a nail in the tire. I got a new tire as well as several other items. My car was in the shop all day. Burell Henry arranged for a rental so I could go home and pack for my trip I was taking the following day. I went through a snow storm the following day and had no problems. More
by Dolores
Employees Worked With
Burell Henry
November 17, 2018
New car Purchase I found the sales staff, especially Todd Cunningham to be knowledgeable professional and efficient. I have leased or bought ten or eleven cars from Da I found the sales staff, especially Todd Cunningham to be knowledgeable professional and efficient. I have leased or bought ten or eleven cars from Dave Fancher at Heritage. More
by jim burner
Employees Worked With
Todd Cunningham
November 16, 2018
Great service Got an appointment when I wanted it thanks to Chris.When I arrived Chris met me with a smile and did everything he could to make everything go smooth Got an appointment when I wanted it thanks to Chris.When I arrived Chris met me with a smile and did everything he could to make everything go smooth More
by grannytanny
Employees Worked With
Chris in Service Department
November 16, 2018
Professional and kind. Chris in service got me in and out on time. Very efficient! I've been servicing my Cadillac here for 9 years and never had a bad experience! and kind. Chris in service got me in and out on time. Very efficient! I've been servicing my Cadillac here for 9 years and never had a bad experience! More
by Michelle2017
Employees Worked With
November 16, 2018
2011 CTS scheduled maintenance The service team once again has my 2011 CTS running like new only issue is that headlights and taillights are not checked during service because as so The service team once again has my 2011 CTS running like new only issue is that headlights and taillights are not checked during service because as soon as I got home noticed front headlight is burned out and now need to return for it to be replaced. (Wish Cadilac would make it easier to replace a $29 bulb instead the design costs $400+ since it takes removal of bumber to replace) More
by rose1178
Employees Worked With
Chris in service
