Heritage Chevrolet Buick Owings Mills

Buick Encore 2016 My wife and I found exactly what we were looking for at the price we felt most comfortable. We have purchased vehicles from this location before and My wife and I found exactly what we were looking for at the price we felt most comfortable. We have purchased vehicles from this location before and love the service we get. The sales people are very knowledgeable on the vehicles and they make sure you are completely satisfied with the vehicle you selected. This location has become my preferred car buying location. More

Friendly I found exactly what I was looking for. Fast courteous service. No hassle. Quicker than expected. Great deal. Completely informed. Options were afford I found exactly what I was looking for. Fast courteous service. No hassle. Quicker than expected. Great deal. Completely informed. Options were affordable. I was greeted by Chris. Found my car, above and beyond the specific vehicle I was searching for. End of month gave me additional discounts (who knew?). Drove away happy. Received follow up call next day regarding questions and satisfaction. I would recommend Heritage Chevrolet/Buick Owings Mills MD to anyone looking for a vehicle. Thank you again. More

Chevy Cruze LT I had the most amazing experience at this location. Everyone greet's you as soon as you walk in with a smile & handshake. Everyone is dressed professi I had the most amazing experience at this location. Everyone greet's you as soon as you walk in with a smile & handshake. Everyone is dressed professionally and conducts themselves in the same manner. They show you exactly what you're looking for. They take time to show you everything about your vehicle. No rush, hassle or pressure tactics. They really do work for & with you. More

Put customer first They aren't selling cars they get u what u want. This is my second car thru them. They don't discriminate or frown upon your differences. They aren't selling cars they get u what u want. This is my second car thru them. They don't discriminate or frown upon your differences. More

New Malibu We recently purchased a 2016 Malibu. Our experience with the Heritage team was excellent. Jerome, our salesman, was looking to meet our needs and mad We recently purchased a 2016 Malibu. Our experience with the Heritage team was excellent. Jerome, our salesman, was looking to meet our needs and made sure we left with a new vehicle. Our daughter also, leased a 2016 Malibu and Jerome was very helpful in her needs. We had a great time with the Heritage staff. More

Buick Regal GS I recently leased a 2016 Buick Regal GS from Nic of Heritage. It was a great experience. I never felt pressured to commit to purchase until I was com I recently leased a 2016 Buick Regal GS from Nic of Heritage. It was a great experience. I never felt pressured to commit to purchase until I was completely comfortable that this was the car I wanted. Nic even delivered the car to me! More

2013 Corvette I worked long distance with Calvin Woody to purchase a 2013 Corvette Grand Sport. This was easily the the most enjoyable car buying experience I have I worked long distance with Calvin Woody to purchase a 2013 Corvette Grand Sport. This was easily the the most enjoyable car buying experience I have EVER had even though it was done entirely by telephone and email! I found the car on Autotrader. Calvin responded very quickly. He was knowledgeable and engaging person and easy to work with. Because I live 200 miles away, my husband and I were going to drive up to Owings Mill on the weekend to pick up the car. Instead Calvin offered to drive the car down on his day off and take care of everything here. It could not have been easier. I would recommend working with you to anyone who is looking for a new or used car, whether up there or down here! I am sure that you would be able to help them. More

Excellent My Sales Associate was Dontae Davis. Very knowledgeable, understanding of all Leasing requirements. We agreed upon another Chevy Cruze of which I am My Sales Associate was Dontae Davis. Very knowledgeable, understanding of all Leasing requirements. We agreed upon another Chevy Cruze of which I am very pleased. Good Job!! More

BEWARE! Check pre owned certification thru GM My salesperson was really good, knowledgeable and friendly during the sales process. However, after I purchased the certified Pre-Owned Suburban every My salesperson was really good, knowledgeable and friendly during the sales process. However, after I purchased the certified Pre-Owned Suburban everything changed. On my way home from the dealership my wife was driving behind me and noticed that one of my tail lights was not working. When I got home I realized that my certification paperwork was not filled out properly. I called the dealership the next day and made an appointment to get the vehicle fixed. I talked to the service manager (Bruce Knox) and he told me the paperwork was not completed because the technician had to leave and they would re-inspect the vehicle. When the vehicle was complete it was late at night. I walked around the vehicle with the store manager and noticed that one of the handles in the cargo area was broken. He said he would have the part order. I asked for a copy of my inspection and he told me it was with the service department and they were closed. In the morning I called the service department for the paperwork and they told me to call the sales department. I call my salesperson and left a message for him to call me back. He never called me back. When he did not call me back is when I realized that I had a serious problem. I called GM the following morning and they informed me that my vehicle was not a certified pre-owned vehicle. I told them that I had all of the required paperwork for certification. They called Heritage and Bruce Knox told them I received my vehicle and I was happy. I took the vehicle to the car wash and noticed they used touch up paint to cover small scratches on the car. Long story short, I am a Senior Noncommissioned Officer in the United States Army, I’m not OK with being taking advantage of. I have the means to hire an attorney and go court. I am in the process of hiring another certified dealership to re-inspect the vehicle. Clearly Heritage Chevy Buick has no integrity or honor. I am not sure which department is to blame sales or service. However, it does not matter because none of the departments will call me back. I sure it I brought a new car I would be happy. Used car buyers Beware!!! More

great experience I have bought several cars at Heritage and have not had a bad experience, the new showroom is very nice and the sales people are very helpfull. I have bought several cars at Heritage and have not had a bad experience, the new showroom is very nice and the sales people are very helpfull. More