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Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center
Harrisburg, PA
152 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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152 Reviews of Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center
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May 05, 2020
Arthur was available for me to ask a few questions. He was able to upload my VIN to give me more specific answers, which was appreciated. Very knowledgeable and helpful. My first visit to this dealership was able to upload my VIN to give me more specific answers, which was appreciated. Very knowledgeable and helpful. My first visit to this dealership and I was truly impressed with the customer service level provided. More
by Fitzygirl89
Helpful March 03, 2020
Sierra was very helpful and knowledgeable about my service appointment for my Jeep. She was up to date on all recall items and provided excellent customer service. service appointment for my Jeep. She was up to date on all recall items and provided excellent customer service. More
by Rhill19617
Employees Worked With
Sierra Grubb
November 16, 2019
Service was performed but took much longer than it should've Went in for the "Quick Lane" lube express. I was told it would take about an hour. Had a coupon, Synthetic oil change $65. I think it was a Tues ar Went in for the "Quick Lane" lube express. I was told it would take about an hour. Had a coupon, Synthetic oil change $65. I think it was a Tues around 10am. There were 2 other people waiting for their vehicles. After an 1 1/2 hours I asked if it was ready. Reply; "It should be right down." After 2 1/2 hrs I saw my truck sitting in the pick-up area. I asked again and was told "we're working on the paperwork, they should be right with you". That took another 1/2 hr. Altogether the "Quick Lube" took 3 hrs ( was told new computer system and the regular guy quit) and it cost $92 (coupon was for 5qts, my truck takes 7qts. (They charge $10qt) Would've been faster, cheaper and much closer to go to Jiffy Lube. More
by Dbear44
October 22, 2019
Poor service department Worst service experience ever. Will not be back and do not recommend. Scheduled an appointment, but received a call around close of business that th Worst service experience ever. Will not be back and do not recommend. Scheduled an appointment, but received a call around close of business that they did not get to it. The next day, called to inform the state inspection failed for wiper blades. More on that later. Even after taking an extra day to work on the vehicle, they still wanted to charge a labor fee to install the wiper blades. Most places would comp that, especially after taking an extra day to work on the vehicle. Replaced the blades myself in the parking lot. They reviewed that replacement was made, then went to lunch for an hour, instead of putting the sticker on and getting me on my way. After lunch the sticker was put on, only to find out they forgot about the oil change. Even argued we did not ask for one. Eventually pulled up the order and drop-off envelope to see, in deed, it was asked for. While waiting for all this, overheard multiple other vehicles failed inspection for, you guessed it, WIPER BLADES. Amazing how that happens. More
by hbgbassist
Employees Worked With
Mike Gonzalez
October 09, 2019
Art and his service team are the most professional group of individuals that I have ever encountered. Art is extremely customer oriented and honest. I purchased a new 2019 Ram 1500 Laramie Longhorn that ne of individuals that I have ever encountered. Art is extremely customer oriented and honest. I purchased a new 2019 Ram 1500 Laramie Longhorn that needed to have some factory defects corrected. I am very pleased with the way I was treated by Art and his team. Art showed genuine concern for my service needs. I've had experiences with quite a few dealership service departments in my lifetime and Art runs his service department above all others, in a way that puts the customer's needs first. Art even kept in communication with me about my upcoming service visit on his own time on his day off! I'm very impressed. More
by The_Chemist
Employees Worked With
August 03, 2019
service was excellent JP was my service advisor.He was very cordial and informative. He explained things in an understandable manner and made recommendations for proper ser JP was my service advisor.He was very cordial and informative. He explained things in an understandable manner and made recommendations for proper service protocol. I suggested about buying a new Jeep and he suggested I wait for the new dealership coming in because of potential promotions on new vehicles. This was very nice and had a consumer approach. More
by steelers lover
Employees Worked With
J. Pierich
August 02, 2019
Very Good Great the advisor was very professional I am a man of a few Words great very good pleasant professional outstanding pleasant pleasing good great j Great the advisor was very professional I am a man of a few Words great very good pleasant professional outstanding pleasant pleasing good great joyful More
by Oliverjohnson9
Employees Worked With
Sierra Grubb
July 24, 2019
Always awesome experience Excellent service. Always have such a great experience. All employees are super friendly and keep me posted as to what is going on with my vehicle. Excellent service. Always have such a great experience. All employees are super friendly and keep me posted as to what is going on with my vehicle. More
by Hralleman
Employees Worked With
Johnathan Pierce
July 21, 2019
Triple threat! Friendly and helpful service staff. They are very welcoming. Fair pricing for their service. I am here about every month or two since I put a lot of Friendly and helpful service staff. They are very welcoming. Fair pricing for their service. I am here about every month or two since I put a lot of miles on my car. I have learned to count on them to take care of my car and me. More
by Mama Murph
Employees Worked With
Other Employees :
Tracey, Michael, JD, Ciara, Eric Savage, Evelyn Chatel, Alan Pearson, Joel Brady, Domingo Andino
July 21, 2019
Airbag service The service advisor were accommodating and it it nice that they have free car rental for temporary use. Overall experience was good but I am not happy The service advisor were accommodating and it it nice that they have free car rental for temporary use. Overall experience was good but I am not happy that we have to undergo a “back service job” after 2 days. More
by jeep
Employees Worked With
Roger & Mike
