Heritage Chrysler Dodge Jeep Ram Owings Mills

Just Purchased a beautiful Jeep Grand Cherokee So,after a lot of misery and disappointment from Heritage Chevrolet I decided even though my truck only had alittle over 9,000 miles we needed to part So,after a lot of misery and disappointment from Heritage Chevrolet I decided even though my truck only had alittle over 9,000 miles we needed to part ways,so having ONLY ever had positive experiences with Chrysler/Dodge/Jeep I went to see Russell Troxell who has sold me 2 Jeep Libertys a Dodge Ram,a Dodge Charger and now a Jeep Grand Cherokee,(this is my 12th vehicle from the Heritage Group in 11 years),I could kick myself for not sticking with the Dodge/Jeep brands I have come to know,trust and rely upon.Today I bought a beautiful Grand Cherokee in a superb Green and fully loaded,and when I say fully loaded,I mean every extra was ticked off in every box,and being only a couple of years old,it was a CPO car an unmarked interior and uber low miles. As always,I am a pain and wander around the dealership looking at other vehicles and Russell patiently tracks me down to go forward with the deal.Also Ken Gower,(Kenny) is very patient with me as I usually buy a car alone but don't go forward without my wife's ok (we both earn the money so we both make a decision),Anyhoo.......I originally went to look at a silver CPO Grand Cherokee but found out this green one was just going through its MSI so the dealership was kind enough to let me look at it while in the service dept,(those guys rock as well) and thought Russell may have had a head cold when he told me the price(yep,the price was THAT good),so figured I could wait one extra day and then test drive it.Boy was I impressed,drove like it had delivery mileage only,leather smell in the car is fresh,has no creases,scuffs or wear anywhere,uConnect with touch screen works flawlessly,panoramic sunroof is HUGE and a big selling point for me,combined with the Green body there was no way I was leaving the lot without it. Kenny had already worked out some numbers so I knew where I would be on $$$ (which landed well within what I figured I would spend),so was just a case of signing a WAD of paperwork with the Manager Jamie and I was good to go. Russell had the car re cleaned(was only done the day before) put my tags on,helped me transfer all my stuff from my Chevy to my Jeep,(he was doing this in between helping other customers),then spent time going through the features of the Jeep,I LOVE the smart key and push to start button,that paired with the remote start put a smile on my face. My point being,after writing all this,I was about to give up on Heritage but decided to go see some friendly faces who have ALWAYS taken GOOD care of me,and after listening to me vent my spleen they took care of me and I have a great vehicle at a GREAT price,plus it's CPO and took a 3 year service contract with the Service Dept.Those guys are great too,every time I have been to the Service Dept it's always been a great experience,even though,like everyone,I hate parting with $$$ ?? they make it less painful. This isn't someone gushing because they got a new car,it's a 12th time buyer who was taken good care of for the 11th time.Have a very dim view of Chevrolet after sales,but Dodge Jeep have never done anything other than good. More

Easy laid back atmosphere We made to feel at home as soon as we walked through the door. The salesperson made sure that we got the vehicle we wanted for a fair price. I would r We made to feel at home as soon as we walked through the door. The salesperson made sure that we got the vehicle we wanted for a fair price. I would recommend this dealer if you are in the market for a new or used dodge. More

Great Buying Experience This is the third vehicle I have purchased from this dealership. Joe Perry(sales associate) and Ken Gower(sales manager) made everything smooth once a This is the third vehicle I have purchased from this dealership. Joe Perry(sales associate) and Ken Gower(sales manager) made everything smooth once again! Gave me more than blue book value for my trade and had the best price in the area on the Durango Citadel! Financing was smooth as well! Will be back for my next purchase! Thanks for making everything painless! More

Excellent deal made. Treated well! Bought a 2016 Ram 1500 Laramie. Very happy with it and with Cameron who was my salesman. Got me an excellent deal. A few xxxx ups but worked out well! Bought a 2016 Ram 1500 Laramie. Very happy with it and with Cameron who was my salesman. Got me an excellent deal. A few xxxx ups but worked out well! Will be back whenever I get my next vehicle. More

No pressure, attention to detail We had a great experience dealing with Heritage. We went out of our way to locate the vehicle we wanted in Owings Mills.. We dealt with Tim Deinlein w We had a great experience dealing with Heritage. We went out of our way to locate the vehicle we wanted in Owings Mills.. We dealt with Tim Deinlein who was very engaging toward me, my wife and daughter during the purchase process. Tim even delivered the vehicle to my home after final prep was completed a day later !!! Awesome !!! More

Didn't Buy I didn't buy actually was able my issue not theirs but I never felt pressured and had a very good experience. Tim Dienlien sorry if spelled that wrong I didn't buy actually was able my issue not theirs but I never felt pressured and had a very good experience. Tim Dienlien sorry if spelled that wrong was just great to me. When I'm healthy again. I'm coming for that Challenger. Thanks Tim for a good experience. More

Read your fine print on warranty I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after experiencing a problem.After a week, and me telling them what to look for there part changers ( auto tech ) found the problem. It was exactly what I told them it was. After all that they said it would cost $1000 to fix it and it not covered under my 12 month / 12k mile warrenty. Long story short they sold me a xxx and now I'm stuck with a low milage truck that I can't even drive off the lot because the driveshaft is hanging down completely out of it . Buyers be warned ...... Reed all your fine print , and if your buying used get it checked out by a reputable mechanic. More

Every one is awesome I have bought 3 vehicles from Heritage. I cant recommend them enough, they will work for you to make you happy. I was helped by Erwin, Ed and Tony a I have bought 3 vehicles from Heritage. I cant recommend them enough, they will work for you to make you happy. I was helped by Erwin, Ed and Tony and they were all so friendly and professional and just all around awesome, thanks again guys! More