Heritage Chrysler Dodge Jeep Ram Owings Mills

Great Experience buying our New Grand Cherokee Heritage Chrysler in Owings Mills is amazing. The whole staff went well out of their way to get me in the car of my dreams! Heritage Chrysler in Owings Mills is amazing. The whole staff went well out of their way to get me in the car of my dreams! More

Classic Bait & Switch-Disappointed, Humilated & Frustrated I found a vehicle online through my credit union buying service. I was emailed a buying certificate and within an hour received a phone call and sever I found a vehicle online through my credit union buying service. I was emailed a buying certificate and within an hour received a phone call and several emails from the dealership inviting me to come in for a test drive. I replied to the phone call and emails indicating that I would be there at 3:00 pm the next day. I thought it was odd that I did not receive any confirmation by phone or email that 3:00 pm was OK but my wife and I went as promised. When we arrived and introduced ourselves to the salesman who had called, he didn't remember us and said he was off yesterday. Huh? I gave him my pricing certificate and as we sat at his desk he struggled to find the vehicle in the computer and then told us it was sold YESTERDAY afternoon. After apologizing, the salesman and his manager said they wanted to make it up to us. They proceeded to offer us a vehicle with 22,000 more miles at a higher price but stressed that it was a much better warranty. They were selling us an extended warranty on a vehicle we did not want. Then they tried to sell us a new car with no miles and for more money, of course. What an insult to our intelligence.This was a classic case of bait & switch. It was disappointing, humiliating and frustrating. Beware of this dealership and their deceptive sales practices!! More

Top notch customer service The customer service at Heritage Jeep CDJ in Owings Mills was superb. Justin Sellman was courteous, responsive, professional and committed to deliver The customer service at Heritage Jeep CDJ in Owings Mills was superb. Justin Sellman was courteous, responsive, professional and committed to delivering top-notch customer service. More

worst customer service We have bought multiple cars from this dealership from Joe Perry and I was absolutely disgusted at the way he treated me when I walked in today. he to We have bought multiple cars from this dealership from Joe Perry and I was absolutely disgusted at the way he treated me when I walked in today. he told me in the waiting room in front of other people that he could not help me because my credit wasn't great. He insulted my Co signer in front of these people as well and I walked out of there feeling awful. The manager Kenny couldn't have been more pleasant and apologized on his behalf. I have bought at least 7 or 8 cars from this dealer but I can honestly say I won't be back. More

It was terrible!! The worst experience I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the pri I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the price, then I went there and after spending 60 $ to go there and spending 5 hours until 11:30 PM for paperwork there, when we were gonna sign the contract, they told that the price is 5000$ more. The even worse part was that, when I was talking to salesperson alone, he accepted that he offered 5000$ less (i really don't know why) but when the sales manger came back, he denied what he said only 2 minutes ago. I had headache all the night ... More

Great service at heritage I had great service from Justin sellman at heritage. He took care of all of my needs with care. I would surely recommend him and heritage to anyone. I had great service from Justin sellman at heritage. He took care of all of my needs with care. I would surely recommend him and heritage to anyone. More

Best Dealer experience ever! After shopping at 10 other dealers, I stopped into Heritage to be greeted with A Big Smile and a honest car salesman, Jared Wright. Jared and I sat do After shopping at 10 other dealers, I stopped into Heritage to be greeted with A Big Smile and a honest car salesman, Jared Wright. Jared and I sat down to go over cars. He was very genuine in his overview, noting things most car salesman try to brush over. I completely enjoyed my experience with Heritage and Jared. I would absolutely purchase every car I need from them. More

Jared is awesome! I recently purchased a new Jeep Rubicon from Jared Wright at Heritage and he was awesome. Jared was friendly, funny, and super helpful. This is the I recently purchased a new Jeep Rubicon from Jared Wright at Heritage and he was awesome. Jared was friendly, funny, and super helpful. This is the second vehicle I have purchased from this dealership, and I will definitely go to them for future vehicles. Not only was Jared wonderful, but I also had the pleasure of dealing with Dave Hoffman, the finance manager, for a second time. Dave is friendly and a genuinely nice person. My experiences with this dealership, and with Jared and Dave in particular, have been far superior to any other car dealerships I've purchased vehicles from in the past. More

Will not reccomend this dealer to anyone. It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by th It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by the salesman (Daniel) that they will order the parts and repair it( Even have it in writing). After they were not able to fix the problem Brent told me that I should not listen to the salesman, since they don't know what going on in parts, and can't tell me what can be fixed or not. Brent said there is nothing he can do and it's my problem. I ended up calling Jeep, and they were able to make a deal with me to keep the car. Last week I scheduled an appointment to replace parts due to a recall. I took half day off work, and when I got there I was told that they don't even have the parts. Brent told me that it's my fault for not reading the recall letter that was sent out to me,which state that they are waiting on parts. I had that letter for a few months, and why would you schedule an appointment and make me lose a half day of work if you don't have the parts? I am looking at buying a new SRT, and I will never go back to this dealer, and I'll be sure to warn people to steer clear. More

New Car, repeat customer We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our oth We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our others there for routine servicing. The staff in all departments are totally customer service oriented and make you feel like family. We never felt pressured to buy and are completely satisfied with the terms of our purchases. Thank you Danielle for going out of your way to get my new car delivered to me the same day. I would definitely shop there again and recommend my friends do the same :) More