Heritage Chrysler Dodge Jeep Ram Owings Mills

I am very disappointed with this dealership. I have had nothing but problems with my Jeep since I bought it just only a little over a month ago! It all started the very first night I drove it home when I h nothing but problems with my Jeep since I bought it just only a little over a month ago! It all started the very first night I drove it home when I heard an unusual noise. I was assured two managers would oversee the work. After I had it back for a while I still heard the noise and left a couple voicemails with folks to no avail. I finally left a voicemail with a manager saying there was still a noise. I gave him 3 days to return my call. Since I didn't hear back, I called a very nice gentleman and asked him to leave a message with 2 managers. Again, I did not receive a call from either manager even though one of them did receive the message. Instead the service advisor who originally worked the problem called and he was VERY rude. He said I can bring it back if I want but he was 100% certain there was nothing wrong with it because he looked over everything carefully already and didn't feel the need to bother with it again but he would do it so I could stop by and he would be around somewhere. So I knew there was no sense in bringing it back because he wasn't going to take it seriously. I didn't take his bait and replied calmly "well, if the noise is supposed to be there then at least just tell me what the noise is" He said "I don't think I can do that." This was exactly why I didn't want him to call but a manger to. You don't have the person who worked the problem call because he will be defensive, protective of his work, very biased and nonobjective. I have never been talked to so rudely. I wonder how he would have spoken if I was a man...hmmm... This was also the point at which I realized I wasn't going to get any more support from dealership management. After all the rain this weekend I went out to the Jeep on Aug 22 (just bought it on Jul 21!) and my back seat and floors were SOAKED!! Plus all my medical records, my back brace (which I need both because I'm disabled), several pairs of expensive shoes, my favorite, prized, collector's catalogue, and several personal items were ruined. To add insult to injury, my mom and I planned a rare day out together (she's also disabled), which we were very excited about. I turn the key and push my feet down and all I hear is click, click, click. I thought it was the alternator. Then there were a couple of times where it chugged a little and wanted to start, so I kept trying, then it finally started. But since we had a long drive, I turned it off and on again to make sure it would work. It started the next 3 times. At this point I'm thinking it's the battery, but not sure. Of course, it didn't start several times later in the day, but we did make it home. Forgot to mention, the change oil light kept coming on the whole day too. Did the indicator light need to be reset or was the oil not changed before I got it? Hmmm....I reset the indicator light, so I don't know.. I know inspections don't include checking batteries. So that one is chalked up to Murphy's Law. I also know it doesn't include checking tops, and normally it would be way too time consuming and nearly impossible for dealerships to check all used Jeeps for leaky tops. 1) However, there were hardly any, if any at all, pre-owned Jeeps being sold at 5pm 2) mine was a 2010 so was prone to cracks, rot, tears, some only evident via flushing 3) Jeeps are infamous for leaky tops 4) the velcro on both sides of the top no longer pulled down far enough to stick to its sticky half (which I mentioned and was told not to worry about). Given all that, it could have been checked before sold to me, or even done the next day. It wasn't required, but with what all I said, a nice thing to do. None of these are things I ever expected to happen within a month of purchasing such an expensive vehicle from a reputable dealership. I was excited. Including the lengthy protection plan I added on, I could have bought a brand new vehicle. I'm a little worn down now. I'm a little concerned this will be my very own "Money Pit." A quote: "No one backs their used cars like MileOne Autogroup" More

Fantastic Service! on 8/7/2021 my service advisor, Scott Rivenbark, was on point. Answered all my concerns, listened very carefully and made professional recommendations There was coolant under my 2016 Jee Rivenbark, was on point. Answered all my concerns, listened very carefully and made professional recommendations There was coolant under my 2016 Jeep Cherokee on the garage floor. He advised me to have a total inspection and diagnose the solution. a Getting a call back from Scott he advised me how to proceed. The repair price was quoted and I offered my extended warranty information. Scott handled everything from that point. Contacted the warranty company and I was told my portion to pay. I am so grateful to work with such and professional and knowledgeable service advisor. I am a Heritage Jeep customer for many years since 2009. I will be honored to recommend Heritage to all my friends and family. Keep up the good work! Very satisfied customer, Rupert Jackson More

Today my purchase with tiffany was amazing thank u alot More

Very kind very helpful had a great time finding what I wanted went the extra mile for us wanted went the extra mile for us More

I was super satisfied with my experience with Tiffany @ this location. She was absolutely dedicated to helping me purchase my new vehicle. She was able to orchestrate the whole process for me without even this location. She was absolutely dedicated to helping me purchase my new vehicle. She was able to orchestrate the whole process for me without even having to step in the building. Everyone made my car buying experience easy and convenient!!! Thank you Tiffany!! More

I drove from Harford County to Heritage for my upgrade (2500 to 3500). Although the deal took 2 days to make, can’t say enough about Ken, Shandly Umar and Jon. All respected my desire and needs. 🙏 (2500 to 3500). Although the deal took 2 days to make, can’t say enough about Ken, Shandly Umar and Jon. All respected my desire and needs. 🙏 More

Tiffany is a real Mench - I purchased two vehicles from her and both experiences were exceptional. - she’s knowledgeable honest and will take great care of you guaranteed. her and both experiences were exceptional. - she’s knowledgeable honest and will take great care of you guaranteed. More

I had to purchase a vehicle after a horrible accident. Tiffany was extremely helpful during this process. Thank you so much it was a pleasure. Tiffany was extremely helpful during this process. Thank you so much it was a pleasure. More

Great salesman very knowledgeable.Took time to go over everything in my new ram truck. Got me a great price. I recommend him to my friends everything in my new ram truck. Got me a great price. I recommend him to my friends More

This team has made my two purchases this year seamless. Everybody has been super accommodating. They never try to haggle on price and just give you a good deal immediately. Everybody has been super accommodating. They never try to haggle on price and just give you a good deal immediately. More