Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Chrysler Dodge Jeep Ram Parkville
Baltimore, MD
1,921 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,921 reviews
May 24, 2018
Jeremy is a phonmenal sales associate and he went above and beyond to make sure everything was easy simple and affordable. If you need or want a vehicle rea is a phonmenal sales associate and he went above and beyond to make sure everything was easy simple and affordable. If you need or want a vehicle reach out to Jeremy he will make it happen and provided lasting experience. That will have you too rating him as the best of the best!!! More
by Anthony
Employees Worked With
May 24, 2018
Always Delivers Great Customer Service! My husband and I have always been more than welcomed at the dealership and not just because we are consumers. The atmosphere is very genuine! My husband and I have always been more than welcomed at the dealership and not just because we are consumers. The atmosphere is very genuine! More
by Tjenifer
Employees Worked With
May 23, 2018
Bad service; I took my car for oil change everything was fine, I was even informed by the above service person that everything was fine, and my car was in good con I took my car for oil change everything was fine, I was even informed by the above service person that everything was fine, and my car was in good condition. About a couple of weeks after the oil change I started hearing this noise that once the ignition was released, a rubbing noise. To make a long story short, when I took my car back to service the mechanic upon hearing the noise told me it was my vts which is I believe the part that holds the oil, and he further informed after the car sits for a while I will hear the noise. The mechanic informed me that he was just going to take my car in the back, and check my oil. I was surprise when the advisor Bill Maurath came to me with a 1,700 estimate to repair my car, he further informed they will usually need to replace the chain as well. Upon hearing this I refused the diagnosis although Mr. Bill presented the diagnosis as something that needed to be done practically telling me that I could soon be without a car, if I did not consider doing the repairs. Apparently, the mechanic had already started taking my car apart because when I decline the repairs, it was about a half hour before my car was returned to me. Mr. Bill further informed me that I would need to pay $89 for them checking my car out. I informed Mr. Bill that I did not sign any paper, or agree to anything, and the mechanic informed me that he was only taking my car in the back to check the oil. As I was discussing my concern with my daughter who informed me to find out if heritage service put conventional oil in my car, and the car dealer where I purchase the car informed me that if any oil other than synthetic it would mess my engine.. Upon my checking my receipt confirmed heritage did put conventional oil in my car. Heritage still will not take responsibility for this error that as a car dealers they should have known you only put synthetic oil in a car especially with high mileage. A lady I did not get her name when I was getting a copy of the receipt from the cashier wanted to argue the point that my Honda with high mileage calls for coventional oil. After I went and had another oil change with the synthetic oil, the noise is almost gone. But Heritage Honda, Parkville, md cost me a lot of trouble, and almost my car. More
by VDoris
Employees Worked With
Bill Maurath, Garrett Powell
May 22, 2018
2018 Dodge Challenger Was looking for a 2018 Dodge Challenger after mine was totaled 2 weeks ago. Fred and his team went above and beyond to help me purchase my new vehicle Was looking for a 2018 Dodge Challenger after mine was totaled 2 weeks ago. Fred and his team went above and beyond to help me purchase my new vehicle! More
by cfootball45
Employees Worked With
Bob Mazurek, Fred Leavitt
May 22, 2018
Excellent Experience My wife and I came in to purchase a new Jeep Wrangler that we saw on the Heritage Chrysler Dodge Jeep Ram website. Jeremy Cooney took care of us from My wife and I came in to purchase a new Jeep Wrangler that we saw on the Heritage Chrysler Dodge Jeep Ram website. Jeremy Cooney took care of us from start to finish, very professional. Answered all our questions. More
by TOB5
Employees Worked With
May 21, 2018
Great Experience We purchased a 2017 Pacifica from Mike and had a terrific experience! He was attentive to all our needs and great to work with. We're very happy with We purchased a 2017 Pacifica from Mike and had a terrific experience! He was attentive to all our needs and great to work with. We're very happy with our new vehicle! More
by mklewis86
Employees Worked With
Michael Lanci
May 20, 2018
Best Car Dealership Ever! Nick and these guys restored my faith in the car buying experience! I’ve never had a good car buying experience and didn’t expect anything more but wa Nick and these guys restored my faith in the car buying experience! I’ve never had a good car buying experience and didn’t expect anything more but was totally wrong this dealership is awesome! Nick worked hard to make sure that I got exactly what I wanted. It takes a lot to impress me but I was impressed with the level of customer service and professionalism. I’ll never buy a car from anywhere else again. Thanks so much you guys are total rock stars! More
by Happy Customer!
Employees Worked With
Nik Bratton
May 19, 2018
Great Experience! We purchased our Ram 1500 from Heritage today and had the best experience! Brian Perry was great to work with! We were coming from out of state so we We purchased our Ram 1500 from Heritage today and had the best experience! Brian Perry was great to work with! We were coming from out of state so we called Brian and he was able to give us a great price over the phone. When we got there he had everything ready and made the process quick and painless without any hidden fees! What more can you ask for! We will be going back and referring our friends and family! More
by LaurenG
Employees Worked With
Brian Perry
May 19, 2018
TOP NOTCH I have been dealing with Heritage VW for over 8 years and have only worked with Tavon Johnson.I was really nervous about going to JEEP since I have on I have been dealing with Heritage VW for over 8 years and have only worked with Tavon Johnson.I was really nervous about going to JEEP since I have only trusted Tavon. I called him and he gave me great recommendations, made calls to let them know I was thinking about trading in my VW. He even came over to see me to make sure everything was running smoothly. My new salesman is Brian Perry and he earned that same trust. Everyone was very friendly and helpful. More
by VWgirl
Employees Worked With
Brian Perry, Tavon Johnson
May 18, 2018
2018 Jeep rubicon Knew exactly what I wanted and what price I was willing to leave with and Jeffrey Webber was able to work it out with me. Of course you’ll get the, I Knew exactly what I wanted and what price I was willing to leave with and Jeffrey Webber was able to work it out with me. Of course you’ll get the, I need to talk to my manager to get this price talk but at the end they were all very helpful and willing to work with me. Would go back. Jason was great as well, I ended up getting the auto armor and key fob replacements. More
by Freethemanjosh
