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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.7
1,904 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,904 reviews

May 05, 2021

When I first purchased my vehicle I remember David Phelps, as being the most genuine person that day up to present. Excellent service! 10 rating. More

by Dodge
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Phelps
May 06, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Parkville so helpful in the purchase of your new vehicle. Our team is available should you require any extra help. Have a great day.

May 05, 2021

All past dealings have been great. This tiime the service writer, Doug, was argumentative and made me want to either go somewhere else our drag him outside. I was there for a replacement drag link recall fi More

by G
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug
May 06, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

May 04, 2021

My experience with Heritage dearlership was great working with Mr. Michael was Great he was very patient caring and knowledgeable it made my experience very pleasant.I felt very comfortable driving even thou More

by towandafreeland39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
May 05, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 04, 2021

As usual, Dave Phelps and the rest of the team at Heritage took good care of me and my car. Never a problem with the service I’ve received from Heritage and that keeps me coming back. Thank you. More

by Tstras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Phelps
May 05, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 04, 2021

The service department didn’t solve my problem. My car was there because the @ (A) was malfunctioning. This service department had no idea how to solve the issue. More

by Dana Bell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 11, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Dana. Thank you for sharing your feedback about your experience with Heritage Chrysler Dodge Jeep RAM Parkville. We work hard to provide an exceptional experience for each of our customers and understand your frustration with the situation. We appreciate you taking the time to speak with our Service Director, Matt Beckmann, allowing us the opportunity to further clarify and address your concerns. As discussed, if your vehicle begins to display any signs of the issue, please contact Matt directly at mbeckmann@mileone.com or 410.633.7270 and he will be more than happy to help. Again, thank you for your time and consideration.

April 29, 2021

worked with Mike Lanci. He was helpful and made the experience enjoyable. Very knowledgeable and trust worthy. Won’t go to anyone else. Highly reccomend! More

by Mlc12288
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe, Michael Lanci, Steve Cho, Jared Herbert, Scott Cho
Apr 30, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

Brian Perry was are salesman who was a pleasure to work with and very knowledgeable. Everyone at the dealership from management down were a pleasure to work with. I would highly recommend Brian and heritag More

by efr473
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khaliq Thomas
Apr 30, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

From ordering to completing the sale everything was done professionally with no surprises.Brian Perry kept me informed every step of the way,and was very helpful when I picked up my truck. More

by punchcat/Mel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday
May 02, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 28, 2021

Brian Perry knows his product and is patient and trustworthy Because of that I am happy to say I have purchased two cars from him. He is certainly an asset to the dealership Flo More

by Flo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 28, 2021

Best car buying experience I've ever had! Highly recommend! Mike Lanci, Steve and Bridgette were awesome! Will be a life long customer. Loving our "new" Jeep 😊 More

by MegW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Bridgette Holliday
Apr 30, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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