Heritage Chrysler Dodge Jeep Ram Parkville

I stopped in without an appointment. Mike immediately listened to me and started working. Mike certainly is the best I have dealt with, loves customers listened to me and started working. Mike certainly is the best I have dealt with, loves customers More

Excellent experience working with them to lease my new Jeep Wrangler. Brian Perry was exceptionally helpful and even drove down to Tysons corner to deliver. Jeep Wrangler. Brian Perry was exceptionally helpful and even drove down to Tysons corner to deliver. More

Thanks Nik to help me find the right car and the best benefits to my needs! Nik answered all my questions and guided me thru the whole process, since this was my first time getting a car. I highly recomm benefits to my needs! Nik answered all my questions and guided me thru the whole process, since this was my first time getting a car. I highly recommend him More

Went Above and Beyond. I was interested in seeing a new RAM Pickup on a terrible day of bad weather. Brian drove around the lots to find one and cleaned off a RAM Limited 1500 just to show me. The features RAM Pickup on a terrible day of bad weather. Brian drove around the lots to find one and cleaned off a RAM Limited 1500 just to show me. The features and overeall truck were outstanding. The price was extremely competitive the first time without haggling, and so was my trade offer. I bought it that day. The purchase process took about 1.5 hours. It was about a fair, quick, and easy as a car deal could be. More

Placed an order for a RAM 1500 in October my sales representative (Brain Perry) kept me informed along the way. Very easy process and IA would do it again. The only struggle was turning in my leased representative (Brain Perry) kept me informed along the way. Very easy process and IA would do it again. The only struggle was turning in my leased truck. Although I purchased it from the same dealership, it wasn't a Chrysler Captial lease so it cost me more than I planned to turn the vehicle in. Lesson learned More

Having been to another Jeep dealership that was unable to explain a big add-on charge, the first thing I asked Mike Lanci was what we'd be paying for. He took out a piece of paper, wrote it all down, and wa explain a big add-on charge, the first thing I asked Mike Lanci was what we'd be paying for. He took out a piece of paper, wrote it all down, and was absolutely straightforward. He even delivered our car to the house when it got too late for us to stay at the dealership to finish our purchase that evening, rather than make us come back the next day.. Excellent service, start to finish. We got exactly what we wanted at a very good price. More

Mike Lanci made my car buying experience as straightforward and honest as I could ask for. This was honestly the best experience I've ever had buying a used car. There was a little haggling, as straightforward and honest as I could ask for. This was honestly the best experience I've ever had buying a used car. There was a little haggling, as to be expected, but I never felt discomforted, belittled, or taken advantage of. I can't say that about other dealers I visited before this one. Overall my experience was professional and satisfying. They even worked with me to repair some cosmetic defects on the seat and I'm scheduled to revisit for a dent pull. Superb service! More

Our Sales Consultant, Aerrick, was outstanding . I called to price a new Durango. He provided me price of one on the lot. I set an appointment and upon arrival, Aerrick had the vehicle sitting by th called to price a new Durango. He provided me price of one on the lot. I set an appointment and upon arrival, Aerrick had the vehicle sitting by the showroom. He spent time going over the vehicle and all the features. We decided not to purchase that one but ordered a new Citadel. He was excellent to work with and kept me updated on the arrival. Once it arrived, I sat an appointment to pick it up. Everything went smooth until we got to the finance Department. We felt like it was a production line, unfriendly and rushed to make choices and sign the papers. I had put $1000. down on the vehicle when ordering it, and when I inquired about this amount being subtracted from the price, Mike said he didn't see it and when we get our CC statement if it was on there call and they would work with us to get the money back. Sure enough it was on my CC statement. I called and after me providing all the information they should have had and four phone calls later, they acknowledged they found it and would refund that amount. Mike did not search the day we picked up the vehicle or check with management to resolve the issue that day. We felt he was throwing the responsibility back on us to prove we had given them $1000.00 down upon the order. Finance did not treat us a valued customer. Sad since this was the third vehicle we have purchased from them and the first time we've had this issue. More

Brian is very knowledgable and gave us realistic timelines around our purchase. He was also friendly and helpful without giving us a hard sell. I would recommend Brian to anyone considering a purch timelines around our purchase. He was also friendly and helpful without giving us a hard sell. I would recommend Brian to anyone considering a purchase at this dealership. Unfortunately our experience with the finance department was disappointing. They forgot that we had put down a $500 deposit, and even after we pointed it out and they found our check, they forgot to put it into the contract we signed. If we had not been diligent about reading over everything, we would have been out $500. They also offered us additional coverage on the car and when we declined, they offered it at a lower price. That feels dishonest. The five star rating for this dealership is a reflection of our good experience with Brian Perry. More