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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.3
1,918 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,918 reviews

November 29, 2020

Both Jason and Khaliq were very helpful we went through a little struggle to finance my car due to me not having any credit history but in the end it was worth it due to them we were able to get everything s More

by deyvisrivas1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khaliq Thomas, Jason Glass
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Nov 30, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Take care!

November 28, 2020

Jeremy was great to work with! He worked with me finding the prefect car with as much amenities that I was asking for. I highly recommend him for your next vehicle purchase? More

by Gabe24r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 27, 2020

3rd visit for same issue. Appointment not completed 11/21 due to poor staffing and priorities, resulting in additional time needed to complete. Is 3rd appointment where work not completed as scheduled. More

by jdusza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Phelps
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Dec 02, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Justin. At Heritage Chrysler Dodge Jeep RAM Parkville, we take great pride in providing an exceptional experience for all of our customers and we sincerely apologize this did not occur during your first visit. Thank you for taking the time to speak with our Service Manager, Kurt Anderson, as we were glad to immediately address your concerns. As discussed, if you have any further questions or future vehicle needs, please contact Kurt at kurtanderson@mileone.com or 410.663.7271 and he will be happy to help. Again, thank you for your time and we look forward to working with you in the future!

November 27, 2020

The service to me was unsatisfactory my guestions were not answered the service rep seamed not to be interested i left there feeling like i wii never go back. More

by Jeffreysimon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy Cooney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Phelps
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Dec 04, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Jeffrey. Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We appreciate all of our customers’ feedback and sincerely apologize for your less than positive experience with our Service Department. This is not our way of doing business at any of our Heritage stores, as we strive to meet then exceed your expectations. Our Service Manager, Kurt Anderson, has attempted to contact you to better understand your experience and immediately address your concerns, but has been unsuccessful in connecting with you. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 so we can ensure your next service experience is consistent with the high standards that match our reputation. Again, thank you for your time and we hope to hear from you soon.

November 26, 2020

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by Eddie8624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Downey
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Nov 29, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!

November 26, 2020

Took into Heritage service for an out of warranty repair. This is where I originally purchased vehicle. Went back and fourth with service department. Paid for engine repair but vehicle still had engine issu More

by sreill2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Phelps, Brad Scammell
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Dec 02, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Sean, thank you for sharing your feedback about your experience with Heritage Chrysler Dodge Jeep RAM Parkville. We sincerely apologize for the issues you are experiencing with your vehicle and appreciate you taking the time to speak with our Service Manager, Kurt Anderson, and General Manager, Brad Scammell, regarding the situation. As discussed, we were happy to work with Chrysler in order to cover as much of your repairs under warranty as possible. If you would like to discuss the situation in more detail or have any future vehicle concerns, please contact Kurt or Brad directly so we can ensure your experience is consistent with the high standards that match our reputation. Kurt can be reached at kurtanderson@mileone.com or 410.663.7271 and Brad is available at bscammell@mileone.com or 410.663.7233. Again, thank you for your feedback and valued business. We hope to work with you in the future.

Dec 03, 2020 -

sreill2 responded

My feedback above is accurate. My vehicle was returned to me with repair work incomplete after paying your dealership $4,000. Poor service all the way around the spectrum of my repair. The only concern your repair shop had was getting paid for the incomplete repair and reimbursement for the rental. I should not have to take my vehicle to another dealership and pay extra money for this repair. If you have any further comments for me, please feel free to reach out me otherwise this was unsatisfactory experience with you Service department and dealership.

November 25, 2020

Nik was fantastic. Found me the perfect car and at the best price. Highly recommend him and Heritage for your next purchase. You won't be disappointed. Knowledgeable, patient and a consummate profession More

by schusterck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Bratton
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Nov 29, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

November 24, 2020

This is only the second time ive had service. I dont drive the jeep everyday. Ive received 2 cards for free oil changes. But by the time i need service they exp. More

by Kimbo0611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexander Downey
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Nov 25, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We appreciate your feedback, as we strive to meet then exceed the expectations of all our customers. Our Service Manager, Kurt Anderson, would like to speak with you to better understand your experience and address any concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to earn your continued business. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 and he will be happy to help. Again, thank you for your time and valued business. We look forward to speaking with you soon.

Nov 25, 2020 -

Kimbo0611 responded

I also wanted to let you know that there wasn't any covering in the car. The gentleman did not have any wipes to sanitize the the area after he left. The ride home in the van was great!!! 410 433 5522

November 23, 2020

This has been my second time buying from this dealership- the first time I bought a car from my uncle (who was great). With that being said, I was unsure if I was going to receive the same kind of care and g More

by ChantelWilliams2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Glass
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November 22, 2020

Mr. Lancing was outstanding every step of the way and went above and beyond! I did not like the brief encounter we had with Mike Reynolds. We felt put off by him and non helpful. We are glad and grateful More

by Derekatw11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Brad Scammell, Steve Cho, Jared Herbert
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Nov 22, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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