Heritage Chrysler Dodge Jeep Ram Parkville

Thank you Brian for your efficiency in the process making it so much easier for me to choose the rite vehicle for me and my family. Your professionalism and patience is greatly appreciated. After so much r it so much easier for me to choose the rite vehicle for me and my family. Your professionalism and patience is greatly appreciated. After so much research no one else was able to get me a better deal. Thank you, Angel More

Here we are almost 4 months later still no registration. Can you say horrible customer service. You buy a car in June and the registration doesn't go out until August really. Can you say horrible customer service. You buy a car in June and the registration doesn't go out until August really. More

We’re on our 4th lease with Brian Perry. Over the years he’s been very professional, kind, and helpful. He makes us feel very comfortable every time and is the reason we do business in Parkville even thoug he’s been very professional, kind, and helpful. He makes us feel very comfortable every time and is the reason we do business in Parkville even though we love down the street from Owings Mills. Thanks Brian! More

Brian was great to work with! We told him our budget and he found the perfect Jeep Grand Cherokee for us very fast! I would definitely recommend working him! he found the perfect Jeep Grand Cherokee for us very fast! I would definitely recommend working him! More

Mike L. was a pleasure to work with in purchasing my Grand Cherokee. He was patient, knowledgeable and willing to work with us. Thank you to the whole team for a smooth and easy car buying experience! Grand Cherokee. He was patient, knowledgeable and willing to work with us. Thank you to the whole team for a smooth and easy car buying experience! More

Michael Lanci was a great Sales Associate. He answered all our questions and helped us make a really informed choice. My daughter is delighted with her new to her car! all our questions and helped us make a really informed choice. My daughter is delighted with her new to her car! More

We had a great experience with this dealership. We discussed pricing ahead of time and they held up their end of the deal. We would gladly drive 100 miles again to work with this staff again. discussed pricing ahead of time and they held up their end of the deal. We would gladly drive 100 miles again to work with this staff again. More

Brian was very easy to work with. Well informed, communicative, helped guide us through the ordering process to get exactly what we wanted. No pressure through the entire process. communicative, helped guide us through the ordering process to get exactly what we wanted. No pressure through the entire process. More

Well I must say that I have never had an experience like the one I had earlier this month. When I arrived to look at my desired special edition truck everything was going so well. That is until our salesp the one I had earlier this month. When I arrived to look at my desired special edition truck everything was going so well. That is until our salesperson had to drive the vehicle off the lot and proceeded to drive the brand new truck down a very small side road and through several tree limbs, and then when we say not to do that again that person does so again and then says "Well that's like normal wear and tear". I couldn't believe what just happened and all I could do was shake my head in disbelief and think "did that just happen?". It did happen and although one could have walked away, I didn't think that person should reflect the entire dealership so with the assistance of Chad Edwards and the assignment of a new salesperson, Jeremy Cooney, we came to an agreement the following day. I must say that Jeremy knew his stuff and took care of us during this most unusual time. Although I'm rating the dealership as a 3, that is primarily to offset the 0 score I would give to the initial salesperson. I guess maybe they need to add to their new hire training that either customers drive the car off the lot or include a session about "Don't drive the brand new vehicle through a tree!", of course who would ever think you'd have to train someone not to drive through tree limbs. Still shaking my head on that one. More