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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.4
1,915 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,915 reviews

July 23, 2020

This was my first car buying experience for myself. Brian was quick and very responsive and answered any questions that I had. I would definitely recommend! More

by michellebrandao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday
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Jul 24, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 20, 2020

Customer satisfaction I am absolutely satisfied with Michael Lanci. He was able to answer all our questions. He also introduced us to a couple of available products and ser More

by bunmifajolu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
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Jul 20, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Bunmifajolu, thank you so much for your positive comments about Heritage Chrysler Dodge Jeep RAM Parkville! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Parkville!

July 20, 2020

I've bought my last 2 trucks from Shawn. Always nice to do business with. He dosen't have that used car salesman feel. Thanks. More

by Hubaa123
Recommend Dealer
Yes
Employees Worked With
Shawn Jeffries
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Jul 20, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Chrysler Dodge Jeep RAM Parkville. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Parkville!

July 20, 2020

Michael Lanci was amazing along with the Sales Manager Jared....Great experience go see these guys.....They have many great cars to choose from...... Corey A. More

by corey.asberry1968
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
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Jul 20, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Corey, thank you so much for your positive comments about Heritage Chrysler Dodge Jeep RAM Parkville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 17, 2020

A pleasure to work with. We bought a car all the way from NJ and they made it as seamless as it was in our backyard. Little hiccup with delivery of the car but they made it right. Would highly highly recomme More

by Lski1117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Miller
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Jul 20, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Parkville!

July 15, 2020

Nik was very helpful to during the car buying process. I believe he would have literally held my hand had it not been for the Coronavirus pandemic. He compassionately listened to my needs and was available More

by vonitamv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik Bratton
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Jul 20, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 13, 2020

Found the perfect Jeep Enjoyed working with Brian - gave me a good Wrangler 101 and found one that fit my needs. I didn't go in with an urgent need but it was worth it and g More

by KG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

July 13, 2020

Great experience all around on buying my car! Got the car I had been wanting at a great price and the process was smooth. Brian Perry was great More

by alyssasemones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 13, 2020

Very bad service. No word to add. Very poor service you provided.I do not have more to tell you. Verubad experience coming to your place More

by kaskite
Recommend Dealer
No
Employees Worked With
Matt Beckmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bad,bad,bad service
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Jul 15, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We appreciate all our customers’ feedback, and sincerely apologize your experience was less than positive. Our Service Manager, Dan McMahon, would like to speak with you to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information based on your DealerRater username. We work hard to provide all customers with an exceptional experience, and would appreciate the opportunity to rectify our missteps and learn how we can improve. At your earliest convenience, please contact Dan directly at dmcmahon@mileone.com or 410.663.7207 so we can ensure your next service experience is consistent with the high standards that match our reputation. Again, thank you for your time and we hope to hear from you soon.

July 10, 2020

It was a pleasant experience. Alex was very friendly and helped my husband and I with our cars inspection with us being new to Maryland. More

by medawerkheiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Downey
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Jul 11, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions, we will be more than happy to assist you! Safe travels!

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