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Heritage Chrysler Dodge Jeep Ram Parkville
Baltimore, MD
1,915 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,915 reviews
June 25, 2020
I had a wonderful experience. Mike was very helpful. He had the Dodge Journey Crossroad ready and waiting for me when I arrived to test drive it and he even drove to Owings Mills to get a Dodge Journey GT. had the Dodge Journey Crossroad ready and waiting for me when I arrived to test drive it and he even drove to Owings Mills to get a Dodge Journey GT. He also stayed with me through the whole process, making sure I was taken care of. More
by Carolynn22
Employees Worked With
John Copeland, Michael Lanci, Bridgette Holliday
June 25, 2020
Very clean and staff was considerate and friendly. Everyone had there mask on. I will definitely recommend Dodge Parkville to friends and family. Thank you for assisting us with the purchase of our D Everyone had there mask on. I will definitely recommend Dodge Parkville to friends and family. Thank you for assisting us with the purchase of our Dodge. More
by Poohbear
June 25, 2020
26May2020 I dropped my Jeep with a check engine light on at Heritage Harrisburg. The Jeep drove fine minus the check engine light. I am told they need to replace the oil cooler, oil pressure sensor and plug at Heritage Harrisburg. The Jeep drove fine minus the check engine light. I am told they need to replace the oil cooler, oil pressure sensor and plugs while they are in there. The following day I am called stating I have a blown piston and Heritage Service Manager Art Fritz told me I would have to replace the engine at $6k to $9k. Heritage Service refused to release my Jeep for a 3rd party inspection without payment of $962 for the service. I reluctantly make payment and the third party looks at the motor and provide photographic evidence that Heritage Jeep mechanic dropped a bolt into my piston chamber and subsequently started my engine and blew my engine. Heritage Jeep Parkville Service Director Matt Beckman was responsive and helpful. He forwarded the situation to the MileOne Heritage Autogroup Insurance. The insurance company is replacing the motor but the GM at Heritage Harrisburg has failed to acknowledge or even respond to multiple attempts to contact him regarding recouping the $962 in parts and labor that is the direct cause of my engine failure. Not only has the GM failed to contact me, the service manager was directing me that the payment would be refunded through insurance and the insurance company states it needs to be paid by the dealer. Thus, I am still playing middle man with out my jeep and without my money back. I hope Heritage Jeep Harrisburg does the right thing by contacting me, refunding my money and apologize for the hoops I have had to jump threw for the past 5 weeks with my Jeep that you broke and tried to get me to pay to fix. Otherwise this is an example of failure at the mechanics level, service manager level and GM level. More
by S. H.
Employees Worked With
June 22, 2020
Best dealership in Baltimore md always nice and helpful love this place . I bought all my cars from them and I will be back thank you mr perry love this place . I bought all my cars from them and I will be back thank you mr perry More
by Herbert_west
Employees Worked With
June 20, 2020
I had no intentions on purchasing a vehicle when I went to the dealer...only to look at the vehicle I was interested in and find out more information regarding the vehicle, a trade-in, and financing. I lef to the dealer...only to look at the vehicle I was interested in and find out more information regarding the vehicle, a trade-in, and financing. I left with the perfect vehicle with an amazing experience. Mr. Fred Leavitt was AMAZING! He took the time to not only find me the perfect vehicle, but show me all the different features and specifications the vehicle offered. When it came down to pricing and my trade-in, I was very direct and pretty set on exactly what I wanted and they made it work. I am so glad I made the decision to go to Heritage when I did and I am so thankful to Mr. Fred for the amazing customer experience. If it wasn’t for him, I might not have found the perfect vehicle. 5 stars to Chad, the sales manager and Bridget from financing. They were busy when I was there, but they took the time to make sure everything was perfect and didn’t pressure me into anything that I didn’t want. More
by Jeannene.Hostler
Employees Worked With
Chad, Fred Leavitt, Bridgette Holliday
June 19, 2020
The Dealership was very well maintained, all the staff from salesman to Business Manager were very professional and easy to work with. It was refreshing to not feel pressured to actually buy something the from salesman to Business Manager were very professional and easy to work with. It was refreshing to not feel pressured to actually buy something the same day.if your looking for a used vehicle definitely ask for Michael Lanci. More
by bgoodman
Employees Worked With
Michael Lanci
June 15, 2020
Purchase of Dodge Durango What can i say about Jeremy?? Well the first thing i want to say is that he is by far the best salesman i have ever dealt with. He was completely upfr What can i say about Jeremy?? Well the first thing i want to say is that he is by far the best salesman i have ever dealt with. He was completely upfront with me throughout the entire time. When i asked him if he could go lower on the monthly payments, he told me he wasn't sure, but would do his best. And that's exactly what he did, He was able to help me with a better monthly rate. He was being pulled in 10 different directions while i was there, but i never felt like i was left alone for hours. Give this man a raise! As long as Jeremy is at Heritage, i will be buying all my cars from them. More
by Christopher Wilson
Employees Worked With
June 13, 2020
Third car. I have purchased three vehicles from Heritage. This is the second vehicle with Brian Perry. He is a pleasure to work with and not pushy. I have purchased three vehicles from Heritage. This is the second vehicle with Brian Perry. He is a pleasure to work with and not pushy. More
by joicy3
Employees Worked With
June 08, 2020
They could of been more communicative after I bought a vehicle, after the deal everyone decided to disappear. Did not really return my phone calls as much as I thought they would. Especially after buying vehicle, after the deal everyone decided to disappear. Did not really return my phone calls as much as I thought they would. Especially after buying out right. More
by jsv89
June 07, 2020
Great price and friendly service Easy, straight forward purchase. Michael was a pleasure to work with and made the whole process very simple. We live out of state and he delivered the Easy, straight forward purchase. Michael was a pleasure to work with and made the whole process very simple. We live out of state and he delivered the vehicle to us. Great service! More
by ewc2emo
Employees Worked With
Michael Lanci
