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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.4
1,917 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,917 reviews

June 09, 2020

They could of been more communicative after I bought a vehicle, after the deal everyone decided to disappear. Did not really return my phone calls as much as I thought they would. Especially after buying More

by jsv89
Recommend Dealer
No
Employees Worked With
Jeremy Cooney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday
Jun 22, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We value your feedback and appreciate your business. Our goal is to meet then exceed the expectations of our all customers and are disappointed this did not occur. We sincerely apologize for the lack of communication from our Sales Department, as this is not our way of doing business at any of our MileOne stores. Our General Manager, Brad Scammell, has attempted to contact you to address your concerns as soon as possible, but has been unsuccessful in reaching you. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Brad directly at bscammell@mileone.com or 410.663.7233 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued input. We look forward to speaking with you soon.

June 07, 2020

Great price and friendly service Easy, straight forward purchase. Michael was a pleasure to work with and made the whole process very simple. We live out of state and he delivered the More

by ewc2emo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Jun 09, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

June 07, 2020

On June 5, 2020 I had the pleasure of working with Mr. Fred for the second time and once again it was another great experience! I truly appreciate his hard work and dedication. He provides remarkable serv More

by Kirvins
Recommend Dealer
Yes
Employees Worked With
Fred Leavitt
Jun 08, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Kirvins, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Safe travels!

June 05, 2020

Couldn't be happier Brian was a pleasure to work with. We put alot of time and energy into our search for vehicle and from the first meeting Brian gave us good upfront More

by ajgreg1112
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Jun 06, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Ajgreg, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Parkville so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 03, 2020

Jeremy was great throughout the entire experience. Very straight forward process, easy to work with, and even brought the vehicle down to us. Highly recommend! More

by Rich
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Rich, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

May 31, 2020

Had a great and easy purchase with Brian Perry at Heritage Dealership. He was very informative and helped me on my purchase and pickup. Highly recommend him and will be making future purchases with h More

by BryanP.
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Bryan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

May 28, 2020

I traded in my 2015 mitsubishi Outlander sport for a 2020 jeep cherokee. I love my new car. Brian was very helpful. I would reccomend this dealership. Thank you! More

by tm
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020

great car buying experience they made my car purchase very easy , got me a good rate and good price for my trade in. fred leavitt was a good sales person and very nice and imfor More

by dnlrch1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Leavitt
May 27, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you so much for your positive comments about Heritage Chrysler Dodge Jeep RAM Parkville! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Parkville!

May 26, 2020

They took cold hard advantage of my husband he went in to get a battery for his truck the battery was $140 the labor to put it in was $276 they told him he needed another part that was $407 the labor for th More

by Glenda
Recommend Dealer
No
Employees Worked With
Sarah Slokan
May 27, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Glenda. Thank you for taking the time to review Heritage Chrysler Dodge Jeep Ram Parkville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our MileOne stores. We take great pride in providing honest, reliable and transparent service to all our customers. Our Service Manager, Kurt Anderson, has attempted to contact you to discuss the situation in more detail and address your concerns as soon as possible, but has been unsuccessful in reaching you. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to restore your faith in our dealership. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 so we can ensure your service experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

May 26, 2020

Professional. Listened to me about what I needed and what I could afford . Time efficient. I am very pleased with my purchase. Thank you for everything 😁 More

by Alicia Gordon
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
May 28, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Alicia, thank you so much for your positive comments about Heritage Chrysler Dodge Jeep RAM Parkville! We hope you continue to choose us for all your automotive needs! Take care!

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