Heritage Chrysler Dodge Jeep Ram Parkville

They were very polite and ready to help in any way possible. I was looking for something very specific and Jeremy worked very hard to find what i was looking for. Jeremy sold em my very first vechile possible. I was looking for something very specific and Jeremy worked very hard to find what i was looking for. Jeremy sold em my very first vechile which was a 2014 Chrysler 200. I will return to Heritage for vechiles in the future. More

Jeremy immediately responded to my online request about a vehicle by emailing me his contact information. He worked fast to provide me an estimate for my trade-in and he also provided financing options the s vehicle by emailing me his contact information. He worked fast to provide me an estimate for my trade-in and he also provided financing options the same day. I was pleased with his customer service and would recommend him and the dealership for business. More

Nick was very helpful in helping me find the right car for and not for him. He answered all of my questions and did not pressure me for any decisions. We had some issues with drivers if an item after my for and not for him. He answered all of my questions and did not pressure me for any decisions. We had some issues with drivers if an item after my purchase and keep me up to date with it status. More

Knowledgable, helpful, low pressure Brian was great through the entire process. He is knowledgeable, helpful and low pressure. I rode my motorcycle to pick up my new Ram 1500, and a Heri Brian was great through the entire process. He is knowledgeable, helpful and low pressure. I rode my motorcycle to pick up my new Ram 1500, and a Heritage team helped me load the bike in the back of the truck. Above and beyond. Chad cut me a great deal that really couldn't be matched, and at the same time was low pressure as well. Bridget was quick and efficient with the financing part and didn't try to pressure me into add-ons I didn't want. Thanks to all! More

Very bad experience at this dealership. Was quoted a price in email. Asked them if this included all the discounts and rebates that I qualified for. Received no response from the salesman. Went to the d price in email. Asked them if this included all the discounts and rebates that I qualified for. Received no response from the salesman. Went to the dealership with the intention of purchasing a new truck (already had a pre-approved loan) and they changed the price based on a bunch of fees that were not listed in the quoted emails. Will not recommend them to anyone or return in the future. More

Above and Beyond Brian Perry went above and beyond in ensuring we received the best deal possible. Extremely happy with our 2020 Ram Rebel purchase. We appreciate Bri Brian Perry went above and beyond in ensuring we received the best deal possible. Extremely happy with our 2020 Ram Rebel purchase. We appreciate Brian for helping us and making the process extremely easy. We looked at other dealerships and they couldn't come close to what they did for us at Heritage. Thank you once again! More

Winch Install Great service work with no surprises! Aftermarket winch installation with no glitches. Looks and works as promised. Shuttle service was down due to ti Great service work with no surprises! Aftermarket winch installation with no glitches. Looks and works as promised. Shuttle service was down due to times but my sales rep made sure i wasn't left to sit for 5 hours in waiting area! More

Chad was amazing, provided the best service. He made sure I walked out with the car I've dreamt of since I was a teen! sure I walked out with the car I've dreamt of since I was a teen! More

I have purchased many cars and trucks over the years and have to say Brian is one of the best salesman I have worked with. He is very knowledgeable about his product. Jeep Gladiator in my case and was able have to say Brian is one of the best salesman I have worked with. He is very knowledgeable about his product. Jeep Gladiator in my case and was able to help me find the Jeep that suited me perfectly. Brian and the general manager were very straightforward when dealing with price and made the whole process an overall great experience. I highly recommend asking for Brian if you are interested in shopping at this dealership. More

First time having this location service my VW. A maximum 2 week job turned out to be over a month. Out of pocket exspenses for a rental also came along with that. Technicians documented false statements con 2 week job turned out to be over a month. Out of pocket exspenses for a rental also came along with that. Technicians documented false statements confirming my heat to work. After I told the advisor repeatedly it was not working. The very next day after picking up my vehicle, my car wouldn’t start ! Not to mention I was on my way to work and had to call road side assistance for a jump start. I then had to return my vehicle back to VW Parkville & receive a loaner. They then told me I needed a new battery and also one of the parts for my heater was faulty. Which goes back to my original comment about the technicians making false reports after I already told them it wasn’t. Long story short although this location is 7min from me, Id rather drive 30min to continue my vehicle care with the VW Owings Mills location More