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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.4
1,915 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,915 reviews

February 11, 2020

Heritage Jeep is amazing! Hands down, best and smoothest car buying experience ever. Brian is super helpful and knowledgeable! Ken and Jason gave me the best deal and I was on the road in my beautiful new J More

by lauramrice52
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Grimm
Feb 13, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello there, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

February 10, 2020

Representatives was very helpful,polite and very informative about what needed to be done anout our car,also remembered us from before which was extremely nice More

by luallen6318
Recommend Dealer
Yes
Employees Worked With
Tommy Citro
Feb 12, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

February 08, 2020

Tommy is great to work with, he takes the time to listen to your concerns and makes a great effort to fix your vehicle the first time. Nothing but good things. More

by foleyronald18
Recommend Dealer
Yes
Employees Worked With
Tommy Citro
February 04, 2020

I was helped right away and my car was done when they told me it would be The services I received was explained to me in detail and the cost More

by Nurseross83
Recommend Dealer
Yes
Employees Worked With
Sarah Slokan
Feb 06, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Nurseross83, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

February 03, 2020

Brought my work truck in to be serviced for a recall and a cooling fan issue. Upon inspection they said everything was ok with my truck and the service was completed. HOWEVER MY WORK TRUCK IS STILL OVERHEAT More

by Ike
Recommend Dealer
No
Employees Worked With
Sarah Slokan
Feb 10, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We appreciate all of our customers’ feedback and sincerely apologize you were disappointed with your visit to our dealership. We take great pride in providing our customers with transparent services and a positive experience, and would like the opportunity to restore your faith in Heritage Chrysler Dodge Jeep RAM Parkville. Our Service Manager, Kurt Anderson, would like to speak with you to better understand the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 so we can rectify our missteps and ensure your service experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to speaking with you soon.

February 03, 2020

I received good service the service manager was very helpful to me. Even though I had to bring it in again I still received number one top service. More

by Brian O
Recommend Dealer
Yes
Employees Worked With
Dave Phelps
Feb 05, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Jamie, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chrysler Dodge Jeep RAM Parkville! We are always more than happy to assist you if anything else comes up. Take care!

Feb 05, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Brian, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Heritage Chrysler Dodge Jeep RAM Parkville!

February 03, 2020

Tommy’s always been good person to deal with the service. And keep you in touch on your car all the time.I wish all service people just like him pleasant to deal with. More

by Jamie
Recommend Dealer
Yes
Employees Worked With
Tommy Citro
February 02, 2020

The best car buying experience: simple, fair and painless After 30 years of buying cars the old fashioned way of walking into a dealership and negotiating painstaking hours over price, i was truly amazed by t More

by asciole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday
Feb 04, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we're happy to hear you had a great experience with Jeremy. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon. Safe travels!

January 31, 2020

Came in for a last minute oil change. The body shop was supposed to deliver my truck there but didn’t. Dave’s customer service was pleasant and professional. More

by Dsboisseau
Recommend Dealer
Yes
Employees Worked With
Dave Phelps
Feb 04, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thank you for commenting on your service experience. We're glad we could be of assistance, and we're always happy to help if there's anything else you need. Safe travels!

January 31, 2020

Exciting and great First of all I had a great experience with Brian Perry! Brian looked out for me. He explained everything to me. Showed me all kinds of things with my More

by Truckfairy45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we’re happy you had a positive experience with Brian! Our team works hard to go above and beyond for all our valued guests, so we really appreciate your comments. We hope to see you here again down the road!

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