Heritage Chrysler Dodge Jeep Ram Parkville

Honest and Upfront Came in and got paired with Mike Lanci to help with my purchase of a vehicle. Mike is a great salesman who is honest and upfront with you. He will go Came in and got paired with Mike Lanci to help with my purchase of a vehicle. Mike is a great salesman who is honest and upfront with you. He will go to bat for you with the dreaded finance gremlins lol. All in all great experience at Heritage from top to bottom and the staff was great More

Parking Brake Service I couldn’t have my rear brakes replaced because of a parking brake issue. I called the service department of the dealership to set up an appointment. I couldn’t have my rear brakes replaced because of a parking brake issue. I called the service department of the dealership to set up an appointment. The appointment was set for 8am of a Friday which was perfect considering that’s my day off from a tiresome schedule. When I arrived to the dealership I was greeted by all the employees and asked by service department receptionist if I needed help. I explained to her what my issue was and she lead me to Matt Beckman. Matt explained the process that needed to be done in order to troubleshoot the problem and was sincere about the wait time. He showed me to the waiting room and assured me that when he got information on the problem that me would relay the issue and the proper repairs that needed to be done. Thirty minutes went by and for sure as he said he had news. He explained that the module needed to be replaced in order to have the parking brake released. He gave me my options for repairs that needed to be completed along with the pricing. I made a decision that was reasonable for my pockets at the time. The repairs were made and I went on to enjoy the rest of my Friday off. Matt was very professional and friendly. ??... More

Best service department ever!!!!! The service department is so helpful and can always pinpoint my concerns and problems.. the waiting area is clean and comfortable.. they are however, The service department is so helpful and can always pinpoint my concerns and problems.. the waiting area is clean and comfortable.. they are however, always crowded and I believe that is because they are good and the mechanics know exactly what they’re doing..the customer service in this department is over the top...thumbs up.... this is my 3rd vehicle and I’ve been dealing with this service department since 2006.. More

Great Experience My wife and I bought a new Ram truck from Brian. He was extremely pleasant to work with. We arrived at the dealership a little after 7pm, only half My wife and I bought a new Ram truck from Brian. He was extremely pleasant to work with. We arrived at the dealership a little after 7pm, only half expecting to walk away with a truck that night. We ended up finding one we wanted that was a fair deal, so we decided to pull the trigger on it. Brian and his staff stayed until 11pm not only to finish the deal, but to give us a detailed overview of our new truck. Even after closed the deal on the truck, Brian spent extra time to show us the new features, well after the dealership had already closed. He demonstrated to be a true professional and I would definitely purchase another vehicle from him in the future. This is the kind of customer service that you hope to get, but rarely find anymore. More

A success story My experience with The Heritage dealership in Parkville was a great . From the moment that I waked in and met Brad and meeting Mike Lanci. It was clea My experience with The Heritage dealership in Parkville was a great . From the moment that I waked in and met Brad and meeting Mike Lanci. It was clear that I was going to be well taken care of. Mike showed me a 2019 Jeep Cherokee. Though it had 18,000 miles on it . It was in beautiful condition. Mike and I took it for a test drive and I was sold. Mike took the time to go over finances then sat in the car with me to review how to operate all the perks of the car .These gentleman were polite and helpful. I would advise all family and friends to go to Heritage in Parkville for a car. It was a good experience from the time I walked in the door to driving my car home. More

body shop 1st class operation and the Mgr. Roger Z couldn't been more helpful and professional. They are very Conveniently located and know what they are doi 1st class operation and the Mgr. Roger Z couldn't been more helpful and professional. They are very Conveniently located and know what they are doing and more. Bob More

Excellent experience Brian and Dan were very helpful in securing the purchase price I was seeking and in arranging for a ride to the dealership from the train station, an Brian and Dan were very helpful in securing the purchase price I was seeking and in arranging for a ride to the dealership from the train station, and Bridget was very friendly and professional throughout the process. High marks! More

happy customer Best quality work at a fair price. Wonderful service staff always willing and able to explain what the repair will involve. I appreciate not having Best quality work at a fair price. Wonderful service staff always willing and able to explain what the repair will involve. I appreciate not having to drive out to the Fiat dealership for service. More

New dodge Nik and everyone at heritage was very helpful throughout my car buying process. I never felt pressured or unsure about anything that took place. I am Nik and everyone at heritage was very helpful throughout my car buying process. I never felt pressured or unsure about anything that took place. I am very happy with my experience and I have already recommended this dealership to friends and family. Thanks More

Service of Ram Service dept did an amazing job getting me in and out quickly. Advisor made sure I was taken caere of. I highly recommend Dave Phelps as an advisor he Service dept did an amazing job getting me in and out quickly. Advisor made sure I was taken caere of. I highly recommend Dave Phelps as an advisor he is straight to the point and took care of me. More