Heritage Chrysler Dodge Jeep Ram Parkville

Horrible customer service. Horrible service department. Unprofessional, service dept.is awful. Repeatedly said there was no issue with my Pacifica when it violently jerks into gears and has multiple other i Unprofessional, service dept.is awful. Repeatedly said there was no issue with my Pacifica when it violently jerks into gears and has multiple other issues. Customer service at this dealership is subpar to say the least. Will never purchase another vehicle nor will any of our friends or family. Worst car buying and service department experience ever! More

Big fan of these guys! Brad and his team make both buying a car and servicing a car very easy. They understand the value of customer service and go out of their way to make Brad and his team make both buying a car and servicing a car very easy. They understand the value of customer service and go out of their way to make the car buying process easy. Be sure to ask for Jeremy; he's a really good guy. More

The best experience ever This is the best dealership I've ever dealt with. They are super friendly and genuinely care about their customers, especially Mr. Lanci he is beyond This is the best dealership I've ever dealt with. They are super friendly and genuinely care about their customers, especially Mr. Lanci he is beyond awesome. He really made my experience very easy as he definitely knows what he is talking about. Thanks for making my first car purchase a breeze. More

Good experience Brian Perry was helpful and made it as least painful for us as possible. I would recommend him and them to my friends and family! Mike & Sharon Beck Brian Perry was helpful and made it as least painful for us as possible. I would recommend him and them to my friends and family! Mike & Sharon Becker More

New grand cherokee Very helpful and courteous. Worked well with me and are very friendly. I would recommend and tell people to go here when looking for a new Jeep. Very helpful and courteous. Worked well with me and are very friendly. I would recommend and tell people to go here when looking for a new Jeep. More

Excellent Buying Experience My Wife and I purchased a 2019 Jeep Grand Cherokee on Saturday. Our Salesperson, Jeremy Cooney, was outstanding. The buying experience was seamless an My Wife and I purchased a 2019 Jeep Grand Cherokee on Saturday. Our Salesperson, Jeremy Cooney, was outstanding. The buying experience was seamless and hassle free. Jeremy did a great job explaining the various packages and levels available which made it easy to find the vehicle we wanted. Brad Scammell, the General Manager worked our deal and it exceeded our expectations. Finally Bridget in Finance wrapped things up with an excellent presentation of our options. I have recommended Jeremy and Brad to Family and Friends in the past and they have experienced the same professional presentation. I highly recommend them to anyone!! More

Airbag recall I have always had good service at this dealership. Good customer service as well. Everyone has always been professional, courteous and easy to deal wi I have always had good service at this dealership. Good customer service as well. Everyone has always been professional, courteous and easy to deal with. More

Fix roof Dave gave us the best option to get the roof repaired and found a few more service items ( like a dead bird in the engine) to clean up Dave gave us the best option to get the roof repaired and found a few more service items ( like a dead bird in the engine) to clean up More

Great Experience Another great experience. Our service writer Tommy Citro was wonderful. Always so friendy and knowledgeable. Goes above and beyond to help you. Would Another great experience. Our service writer Tommy Citro was wonderful. Always so friendy and knowledgeable. Goes above and beyond to help you. Would recommend him to anyone. More

Smooth Process We did our research online, and spoke to Mitch, prior to coming into the store. We didn't feel intimidated or pressured during the process. A very ple We did our research online, and spoke to Mitch, prior to coming into the store. We didn't feel intimidated or pressured during the process. A very pleasant experience from start to finish, with Mitch, Fred and Jacob! More