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Heritage Ford

South Burlington, VT

4.9
1,909 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,909 reviews

May 12, 2019

A very pleasant experience Stopped by to look a the new Ford Rangers took one for a test drive and decided I didn’t like it. Chris my salesman suggested a leftover F-150 so we d More

by VtIcon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Christopher Nemes
May 16, 2019 -

Heritage Ford responded

Great to learn you liked working with Chris. Thank you for your recommendation! Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 11, 2019

Great experience Everyone was friendly and helpful when we were in to order our new truck. They were also great keeping us posted on progress. The finance piece was w More

by F350 buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hassett
May 16, 2019 -

Heritage Ford responded

Thank you for posting! It's fantastic that everything went smoothly. We appreciate your business. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 11, 2019

Top quality service I am very specific about what I want in a truck and Dave and the team searched hi and low to get me what I was looking for with a payment I was happy More

by Tyler030978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sturgeon
May 16, 2019 -

Heritage Ford responded

Tyler, Great to hear it! Glad you received such top notch service from Dave. We appreciate you taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 08, 2019

Stacey’s Explorer Ariel and staff went to great lengths to find the exact car I wanted with all the features I wanted. Ariel understood this was my car and MY decision More

by StaceyG57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel Ballard
May 16, 2019 -

Heritage Ford responded

Stacey, Glad to hear you liked working with Ariel! We appreciate you posting. I apologize for the wait and that the payment wasn't explained beforehand. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 07, 2019

Best Service I can't say enough good things about Heritage Ford service. They are fast, courteous, and on point with service. I was delighted. Thank you. More

by Cyndi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 16, 2019 -

Heritage Ford responded

Cyndi, That is wonderful! Thank you for posting. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 04, 2019

Great service Regular service appointment today to get oil change and inspection done. Friendly and timely as usual. No issues. Good service and will be back again. More

by cgary19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 16, 2019 -

Heritage Ford responded

Glad your visit went so smoothly. We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Great service - price and fast Great price, fast service, communication. Came in the morning. Had the new vehicle next day. Clear communication. Truck was in stock. Fast paperwork. More

by Jridgely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd, Adam Rich
May 03, 2019 -

Heritage Ford responded

That's fantastic! Glad everything went so efficiently. Enjoy your new truck! Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 01, 2019

Good service absolutely terrible shuttle service The service was great but the shuttle was absolutely terrible. I was told it was going to be 15 mins late it ended up almost an hour. Then we left in More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morriseau
May 03, 2019 -

Heritage Ford responded

Dan, Glad to learn that you had a great experience with our service team. I apologize for the issues with our shuttle. What you described is not typical. One of our drivers left without notice recently. As you can imagine, this resulted in delays. If you would like to discuss this further, please feel free to contact me directly at customerservice@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 27, 2019

2012 ford Super Duty repairs Great service called on a Tuesday they got right in order the parts and had it back early the next week . 2nd time I used the dealer both time great More

by 52 Ford rat rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
May 03, 2019 -

Heritage Ford responded

Thanks for posting! Glad everything went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 26, 2019

Great experience A great dealership to deal with. I want to give Dave a big thanks for all the help. It seemed like the whole team did what they could to make the deal More

by Robyn24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon
May 03, 2019 -

Heritage Ford responded

Robyn, That's great to hear! Glad you enjoyed working with Dave. We appreciate you posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

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