Heritage Ford

Dylan Krause is the Best Ford salesperson! Dylan worked with me through the process of ordering my F250 XLT truck, step by step, making it a very smooth and pleasant experience. He understood w Dylan worked with me through the process of ordering my F250 XLT truck, step by step, making it a very smooth and pleasant experience. He understood what I wanted and respected that, while others might have question, pressure or attempted to change your decision making. He is knowledgeable, courteous, enthusiastic, and very professional. He was diligent and on top of things at all times, did all he could to come to match the price I was working toward. I could have gone with other dealerships that were closer to my residence, but the interaction with Dylan and the ease of the transaction convinced me in no time that he is the best person to work with. Through the end as I was finalizing my paperwork and getting ready to drive my new beautiful truck away, Dylan ran out and gave it one last wash for a complete customer satisfaction. I highly recommend Dylan Krause for your Ford purchases and service. Thanks Dylan! More

Vehicle overheating My vehicle overheated and when I called the service center for help Katherine was awesome! From getting my vehicle towed to picking it up when fixed t My vehicle overheated and when I called the service center for help Katherine was awesome! From getting my vehicle towed to picking it up when fixed the experience was great! It was such a relief to deal with the friendly knowledgeable staff! Thank you for taking such great care of me! More

Emergency service Work truck put back in service quickly. Appreciated. Parts in stock. Analysis quick repair quick complete on time. Time table kept up to date. Shuttle Work truck put back in service quickly. Appreciated. Parts in stock. Analysis quick repair quick complete on time. Time table kept up to date. Shuttle service convenient. More

Purchase of 2015 Silverado Very happy with the experience I had at Heritage. Katie Lyon's did a great job of going through all of my potential options . When my first option Very happy with the experience I had at Heritage. Katie Lyon's did a great job of going through all of my potential options . When my first option was no longer available, she reached out immediately to let me know and then work hard to find a couple of other trucks that would meet my needs. She was very professional and patient in working out numbers for multiple trucks at my request. I would recommend working with her to anybody. More

Great people to deal with! I went to this dealership because of my sister. I really wasn't sure what I was looking for but went to see what they had. I dealt with David G. and I went to this dealership because of my sister. I really wasn't sure what I was looking for but went to see what they had. I dealt with David G. and test drove a Taurus first, because I had one many years ago and loved it, but it didn't have the options that I was looking for. Once I did that he said that there was a Ford Fusion Platinum on the showroom floor that had everything I was looking for in it. I test drove another Fusion that night and liked it and called him the next day and told him I would take it. I went back and picked it up that night. The only thing I requested was a current inspection sticker, so that is why I went back, Everyone is great to deal with More

Helpful - reliable Katherine is extremly helpfuland follows up when she says she will. She provides clear full description of the work performed. Is cheerful and easy to Katherine is extremly helpfuland follows up when she says she will. She provides clear full description of the work performed. Is cheerful and easy to talk to. More

Great service from Bill We were very pleased with our salesman Bill LaBonte. Our family has now purchased 2 new vehicles in the span of 3 months from Bill. We specifically re We were very pleased with our salesman Bill LaBonte. Our family has now purchased 2 new vehicles in the span of 3 months from Bill. We specifically requested him by name for our recent purchase of our 2017 Explorer. He is very helpful and thorough without being high pressure or pushy. Working with Bill on both vehicle transactions have been a pleasure (one purchase and one lease). We will recommend him to friends and family in the future. Thanks again Bill! Sue & Bernie More

Great Experience! I went in with a clear idea of what I wanted both in vehicle and price. I was in and out in the shortest amount of time I've ever spent at dealership. I went in with a clear idea of what I wanted both in vehicle and price. I was in and out in the shortest amount of time I've ever spent at dealership. Dylan was great! There was never any pressure and he worked with the other members of the team to get me where I wanted to be. Dylan listens to you and works with you in a manner that is enjoyable , jokes and all! If you've ever worked with a sales rep that left you with a negative feeling about sales people as I have, then I highly suggest Dylan. Dylan reversed the negativity easily with his personality, mannerisms, professionalism, and how he wholeheartedly believes, a happy customer is a repeat customer! More

Great people not everything done Went to the dealer interested in a truck with a plow for my business the first sales person I was pleased with but commercial sold the truck out from Went to the dealer interested in a truck with a plow for my business the first sales person I was pleased with but commercial sold the truck out from under me so they had another truck lesser miles needed work they also included a newer plow. At first the dealer did not want to fix the truck but bill that had become my sales person got them to put the money into the truck only thing I was not happy with they did not have the wiring for the plow installed and I thought when a plow came with the truck that is the only issue I had for paying a total of 23k for the truck and being a repeat customer. More

My first car buying experience I needed to get a new (at least "new to me") car and I had heard that Heritage had a nice recent graduate/current student program so I went online to I needed to get a new (at least "new to me") car and I had heard that Heritage had a nice recent graduate/current student program so I went online to look at their cars. I wasn't sure whether I wanted to lease or buy, but Katie was very forthcoming and patient when showing me all of my options. She also understood when I felt the need to look at competitors' options and waited for me when I went next door to do a test drive. In the end, she had found me a car that had all the features I was looking for--and with a good monthly payment. That's all you can ask for when getting a car, but you'll get even more when you go to see Katie. She made the whole experience fun! (The financial stuff was a little boring, but what can you do?) It was my first time going to get my very own car, something that I'll remember for the rest of my life, and she did everything in her power to make sure the memory will be one of my happiest. More