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Heritage Ford

South Burlington, VT

4.9
1,909 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,909 reviews

November 01, 2020

Routine 20,000 mile checkA call telling me my vehicle Routine 20,000 mile check A call telling me my vehicle was ready would have been nice. Avoid moving the seat please, it was moved all the way ba More

by Pdchief
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown , Mike LeClerc
Nov 02, 2020 -

Heritage Ford responded

Thank you for taking the time to share your feedback. We are sorry to hear that your visit to our service department was less-than-perfect. However, we truly appreciate the opportunity to learn about areas where we may improve our processes to better serve our customers. We look forward to seeing you for your next scheduled maintenance visit, Safe travels!

October 31, 2020

Jake made the purchase of my dream car, a 2020 gt500 a reality. I found this car online at heritage ford. From the first call he was very knowledgeable and helpful to make my out of state purchase go very More

by jagerges
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Heritage Ford responded

Joe, Thank you for taking the time to share your feedback, and congratulations on bringing home your dream car! We are so pleased to hear that Jake and our staff were able to make sure that the Vermont end of your road trip went smoothly. We hope you enjoy your new Mustang! Safe travels!

October 29, 2020

Great Service, Fair pricing. Up front with costs and timelines. I would recommend Heritage Ford for service. They know my vehicle and have always gone out of their way to make service a positive experie More

by Sout524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc, Gary Graham, Shawn Clifford, Ryan Morriseau
Oct 30, 2020 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you have enjoyed working with our service staff, and that your recent appointment went smoothly! We look forward to seeing you again, Until then, safe travels!

October 29, 2020

This was my first visit to Heritage Ford and I left with a great deal for my first Ford. Everyone was very welcoming. Jacob was wonderful. He was very patient, respectful, and knowledgeable. He went the ext More

by Dip Sharma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Heritage Ford responded

Dip (and family), Thank you for taking the time to share your feedback, and congratulations on your first Ford! We are pleased to hear that you enjoyed working with Jake, and are glad that he was able to help find you the vehicle that met all your needs. We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Ford!

October 16, 2020

He is a no-pressure salesman which we love. He was very knowledgeable and very accommodating. We had never been at Heritage Ford and we were very impressed. More

by wilkride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Turner Ede
Oct 16, 2020 -

Heritage Ford responded

Thank you for taking the time to share your feedback, and welcome to the Heritage Ford family! We are pleased to hear that your first time working with Turner and our staff was an enjoyable one, and we hope you found the perfect new Ford! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

October 16, 2020

Jake helped make a dream come true to get me into my first ever brand new vehicle. He handled everything and kept in contact throughout the whole process. He made buying a car at a dealership an enjoyab More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Heritage Ford responded

Mary, Thank you for taking the time to share your feedback, and congratulations on your first new car! We are so pleased to hear that you enjoyed working with Jake, and that he was able to make the experience and enjoyable one! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, enjoy your new Ford and safe travels!

October 13, 2020

Great experience with Nikki! I was in the market for a new truck and thanks to COVID, had to schedule a time to show up at the dealership. When I arrived, I was promptly greeted outside. She was very atte More

by mikegotanewtruck
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Louison
Oct 13, 2020 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Nikki to shop for your new truck, and that she was able to find the perfect one to fit all of your needs. We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, enjoy your new Ford and safe travels!

October 12, 2020

I find Dave very thoughtful, very accommodating, extremely Pleasant and friendly. This is the second time we have done business with him and we have been extremely satisfied each time. When it comes More

by Roger & Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sturgeon
Oct 12, 2020 -

Heritage Ford responded

Roger and Gail, Thank you for taking the time to share your feedback, and for your kind words for Dave! We are so glad to hear that you have enjoyed working with him to shop for your new Fords, and we look forward to seeing you when it's time for the next one. Until then, safe travels!

October 09, 2020

I had the best experience with Nikki very kind and helpful always checked in on me to see how I was doing. I will recommend her every time I can to people who are looking to purchase a car. More

by msadler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Louison
Oct 12, 2020 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Nikki to shop for your new Ford! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

October 04, 2020

I have been leasing my car for 3 years and working with Dylan who has been super helpful and very responsive during the whole process. I also had the pleasure of working with Celeste in the finance departm More

by Kayleepratt6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Krause
Oct 05, 2020 -

Heritage Ford responded

Kaylee, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Dylan and Celeste to bring home your new Ford, and that the process went so smoothly for you. Congratulations on your new Ford! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

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