Heritage GMC Buick

Great service all the way around. This establishment always goes a step above. Will get you in and out and does not miss a beat! This establishment always goes a step above. Will get you in and out and does not miss a beat! More

I scheduled an appointment for an oil change online and when I got to the dealership, they had no record of the appointment and said that all appointments scheduled online “don’t get sent to them”. Despite when I got to the dealership, they had no record of the appointment and said that all appointments scheduled online “don’t get sent to them”. Despite confirmation txt messages and emails I received. Regardless, they said they could do the oil change. I also told the service agent about some other issues the truck was having and he said he would have a tech come talk to me to see if we needed to schedule an additional service appointment. Fast forward 90 minutes, the oil change was still not completed, no tech came to talk to me. I asked the service employee how much longer and he did try to hurry things and got the truck completed about 10 minutes after I asked. No one ever came to talk to me about the additional issues we were having with the truck. This service experience was poor and wanted to provide you with some feedback to improve for future customers More

Friendly people and a simple process! I felt no pressure and the experience was pleasant. I felt no pressure and the experience was pleasant. More

Steve Toliver was very helpful. No high pressure sales techniques. Steve helped me on the computer to receive a veteran discount. They found me very good loan interest rate! No high pressure sales techniques. Steve helped me on the computer to receive a veteran discount. They found me very good loan interest rate! More

The service was very efficient, easy check in process, very knowledgeable and nice folks. Highly recommend. very knowledgeable and nice folks. Highly recommend. More

Steve greeted me, I had checked the web site and knew what truck I wanted. He worked with me and the deal was done within a couple of hours. Great what truck I wanted. He worked with me and the deal was done within a couple of hours. Great More

Had a great interaction with Kyle. Process was simple and efficient. Actually took longer to detail the truck than finish the transactions. Should i need another, I will be back. Process was simple and efficient. Actually took longer to detail the truck than finish the transactions. Should i need another, I will be back. More

Always good service, transparency, good communication with the service department. First dealership/service department I trust and feel extrememly comfortable leaving the dealership and driving to tyler with the service department. First dealership/service department I trust and feel extrememly comfortable leaving the dealership and driving to tyler. More

All of the staff at Heritage were really great! My salesman, Zack, was friendly, knowledgeable, and didn't pressure me at all. They worked with me on my trade, and when my credit union couldn't wo My salesman, Zack, was friendly, knowledgeable, and didn't pressure me at all. They worked with me on my trade, and when my credit union couldn't work with me, they secured my financing at a better rate. All in all, everyone was great. Thank you Heritage GMC Buick! More

I have purchased 4 vehicles over the past 25 years here! First because convenient and close to my home--but then it was also the care and personal attention I got from the same employees over the years! First because convenient and close to my home--but then it was also the care and personal attention I got from the same employees over the years! Same sales JR on my vehicles -same financial man-Brad --who is now service manager and I always stay with same service Rep-Sam. I cried when John Left--But Sam has taken his place. They always take care of all my needs on vehicle and make sure its done right and take care of me taking me home etc... They even remember personal things about me from year to year and ask me!--This is how a dealership should be!-especially when their clients are loyal to them! I will always stick with them and the vehicles I purchase. Brad--5 stars as the financial Dept and now service manager--hope he doesn't go anywhere! More