Heritage GMC Buick

Quick and easy process. Worked out deal over email and came over 3 hours to leave with a used truck. Financing was fast and helpful. I do wish the truck was detailed a littl Worked out deal over email and came over 3 hours to leave with a used truck. Financing was fast and helpful. I do wish the truck was detailed a little better when picking it up. Great experience overall. More

Heritage sold me a truck representing that it had features that worked, but upon closer inspection it did not. Multiple times we had conversations about the backing lights in the bumper and they repr features that worked, but upon closer inspection it did not. Multiple times we had conversations about the backing lights in the bumper and they represented them to be a wonderful add on that obviously worked. They assured me that they would get me an answer about turning them on. However, when I got the vehicle home and investigated further, I found the lights didn’t work because they were not even wired up. The lights were placed in the rear bumper but the wiring was just tied up under the bed of the truck. I’ve called/emailed to get the situation rectified, but am yet to find a resolution. More

I have used Shawn for several years to buy my cars. He is the best. Brody is a great employee as well. Both are very helpful and professional. He is the best. Brody is a great employee as well. Both are very helpful and professional. More

My Sales guy was Shawn Waara, and my finance guy was Daylan Woltemath.. From start to finish all I am gonna say is WOW! What a great experience. I came in wanting a new Sierra SLT with all the bells and Daylan Woltemath.. From start to finish all I am gonna say is WOW! What a great experience. I came in wanting a new Sierra SLT with all the bells and whistles. With all of the incentives and a decent APR rate at hand, and Shawn working for me, I was able to afford my new truck. The finance guy made things easy, explaining the numbers to me on the BIG screen. I was even able to afford an extended warranty that didn't run up my monthly payment. Everything was done in a relaxed, stress-free environment. Post Sale- Shawn is working to resolve a few small details that need fixing. Thank you overall for a job well done! Ps. Thank you Katie Stovall -Internet Sales Manager for handing me off to Shawn Waara. Also making me feel at ease for the first time at the dealership. More

Service was great but sales not so much. I did tell one of the managers about. Hate to be bring it up but salesmen shouldn’t be rude to people. Made my decision not to buy there because of s I did tell one of the managers about. Hate to be bring it up but salesmen shouldn’t be rude to people. Made my decision not to buy there because of sales and prices. More

Great Sales Team. Zach Baughier was on top of everything. Super easy to do business with. Excellent experience! I will be back to purchase my next truck from Zach. Zach Baughier was on top of everything. Super easy to do business with. Excellent experience! I will be back to purchase my next truck from Zach. More

Kyle Neely best sales person I`ve ever had, hope to do bussiness with him again. bussiness with him again. More

Expressing Dissatisfied with service. I brought my vehicle in Fay scheduled service appointment, which included oil change, fluid level check, and addressing a washer fluid indicator ligh I brought my vehicle in Fay scheduled service appointment, which included oil change, fluid level check, and addressing a washer fluid indicator light. Additionally, informed Nathan, service advisor, an intermittent engine light issue that I suspect might be related to the transmission module. While waiting for my vehicle, I observed Nathan attending to another customer regarding his vehicle. Nathan assured him that a loaner vehicle was being prepared and he would notify him when he could transfer his belongings. However, when that customer requested a different type of vehicle, Nathan accommodated his request. Eventually, Nathan informed me that I would need to schedule another appointment for a diagnosis. I inquired about leaving my vehicle that day , he explained the shop’s heavy workload. He suggested returning Monday, noting that two new technicians would be starting that day which might expedite the process. I reiterated my need for a loaner vehicle upon my return, but Nathan stated that all loaners were currently unavailable, despite having assured the other customer of their availability. I dropped off my vehicle Monday. I reminded Nathan-of my urgent need for a vehicle due to a family bereavement and reiterated my request for a loaner which was again denied, with no expectation of availability of my vehicle by Friday This inconsistency in service was concerning specifically the inconsistent handling of loaner vehicle request and overall lack of timely communication. I also pointed out that the initial service appointment did not address the washer fluid issue. The level of of service I received did not meet my expectations, and I perceived a disparity in treatment. As customer service significantly influences my decision-making when purchasing a vehicle , I have consistently chosen Heritage Buick for service despite potentially higher costs, due to my emphasis on reliable service. However, this recent experience has severely undermined my confidence in your dealership. I formally requested a review of this matter and a response outlining the steps your dealership will take to address my concerns. Inconsistent handling of loaner vehicle request. I would really appreciate if someone would contact me. More

Brody was the reason I returned and purchased from Heritage. He listened, and didn’t pressure me and genuinely seemed concerned about my needs. He went out of his way to make me feel comfortable and t Heritage. He listened, and didn’t pressure me and genuinely seemed concerned about my needs. He went out of his way to make me feel comfortable and trust that he would do whatever it took to make me a Heritage customer. Outstanding job Brody, I will return because of you! I would also like to thank Josh in Finance. Likewise, he made the process smooth, explained all of my options in a way that made me feel comfortable about the decisions I made. Great job Josh, thank you! Honesty sets dealers apart and my experience with Brody and Josh has made me a customer of Heritage GMC for what I hope is the foreseeable future. Thank you, Robert More

The dealership it's self is great the technicians on the other hand. I guess get in a hurry or over look things. other hand. I guess get in a hurry or over look things. More